based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Best mechanics in LA.
Product selection is generally very good. Products are high quality. Service department is expert and dependable.
Everything was fantastic
Very helpful and knowledgeable staff
Love the store
I was able to order it from Florida and my son could pick it up for my grandson. Easy as pie!
Angela gave the extra effort to ship me a set of kids Trek pink flamingo 🦩 handle grips for my granddaughters. I really appreciate her follow up with me!!
Salesperson (ML2) told me that I would receive an email with the offer of a free tune-up on my new Cannondale Quick 4 bicycle within the period of one-year after purchase. This email from Helen's/I.Martin bicycles has yet to arrive. Is it possible to get this offer in writing and if so, when?
Name removed
1118 S. Point View St.
LA 90035
Great service and great bikes!
Great service with knowledgeable staff
Great team and excellent mechanics!
The mechanics are the best!!
Thanks for taking care of my bike quickly. So the call the email about what was occurring was very reassuring.
The brakes work properly now. That’s a huge relief! Thanks!
Great products and top notch service!
Max was very helpful when I was selecting my new bike. Very grateful for his customer service.
We went in "just to look." We left with a brand new Trek bike for my 8 year old. The staff are super nice and helpful. They have inventory so you can actually try the bike out. I told my husband we are coming back to buy a bike for me!
Helen's is always courteous, on time, reasonably priced, and they do a great job.
Lower your eye gouging prices
The staff at Helen’s is awesome. Mike is always friendly and helpful. Ed in service did a great job serving my bike.
Full service and everything you need for an excellent biking experience
I didn't catch the name of the nice salesman who helped up (maybe he was bald? early 30s, white dude?) but he was super helpful and I would totally go back to buy form him again. He was knowledgeable and could describe the differences between similar products at different price points. kind and patient with my fidgety 2 year old. thanks!
Great selection and service to the client.
Everything is perfect!
Adam is the glue that makes Helens extraordinary!
Good service.
Very organized store with plenty of bikes to choose from
Location, friendly amd knowledgeable staff
We have been customers for a long time. Purchasing bikes has been a good experience but the service runs long and not always the most friendly.
Staff is always friendly and helpful, I tend to trust Helen’s over other bike shops to diagnose, fix, and handle my bike with care and consistency.
Courtesy and professionalism
Friendly staff, better parts selection than any other store in the area I've been to.