based on 5059 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great service all round from your friendly and helpful staff!
Great service and very knowledgeable people.
Excellence from beginning to end!
Very fast service. Also nice guys in the shop who were helpful.
Helen's is a sacred place for LA cyclists, especially when it comes to service. A big shout out to all the team and a bigger one to Edber who is a master.
The superior customer service and individualize attention to each customer's need.. The professional interaction in the work place and the way in which the managerial staff and support staff work together in a caring and respectful manner.
Friendly, professional, and knowledgeable.
Great experience.
I feel the staff really wanted to help
Me find the right bike for me.
I was waiting for 10 minutes to speak with a sales person but I was totally ignored. Luckily I knew where to find what I needed. One item was out of stock and another item I just picked what ever was on the shelf. Next time I’ll order what I need on Amazon.
Great service with a smile and always so very helpful and efficient.
Thank you!
Amanda O. Moran
Prompt service and knowledgeable staff and repair shop.
You have nice selection of all biking related items of good quality at reasonable prices. And, a friendly and knowledgeable staff.
You had the bike I was looking for and Ernesto was very hospitable.
Easy, thorough, I’ve been a customer for over 20 years in the marina del Rey store - love Scott!!!!
Wilbur and Erik are the best mechanics period. Always do a great job, nice to be able to count on them.
Brian C.
The staff is extremely knowledgeable on their products. The customer service was outstanding.
They were amazing. Bought a bike over the phone and they worked with me to help me ship it. I was in contact with the Manager Mike who was fantastic and Cameron who sold me the bike was great. Made it easy!
Josh and Brooklyn were amazing! Thank you!
Staff was ultra helpful
I've now used I. Martin services three times and each time they have been very helpful and friendly.
Excellent service l. Knowledgeable and courteous. Great selection.
Cameron was sharp, knowledgeable, and answered all of my questions and concerns. He let me test ride as many bikes as I wanted until we got the right fit. And he let me test ride one of the electric bikes for fun. What a fun experience buying my bike!
Will recommend this place to everyone.
The PEOPLE are outstanding! They are knowledgeable, enthusiastic, expert, helpful. The products are top of the line.
Friendly service.
Wilber is the absolute best!
Great service. Gentlemen helped me add my clips to my new Shimano Cycling shoes. Will definitely recommend to people looking for a new bike or bike products. Very satisfied customer!
Called in about getting a quick bearing cup press job done and was told to come on in, expecting that the job could be done in 5-10 minutes. Arrived with all parts and the mechanic refused to do the work, saying that he could do it in 1.5 hours. Shop wasn't busy and there was an open stand in the back. That didn't work for my schedule (not going to be in the area after that trip, and need the frame to continue the build in the interim), so I had to take the frame back with me. I asked to rent the press tool and do it myself and was refused as well. Pretty bummed that I'll have to wait until I have more time to get that bearing pressed to continue my build.
Seems like a no-brainer to knock out a quick job like a headset bearing cup press while the customer is waiting. 10 minutes would make no difference for other "urgent" jobs.
Friendly efficient and quality products!
these guys know bikes!