based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly and efficient service. Quality product.
Very efficient service albeit my experience was mostly online. I purchased my bicycle through the website so I had no direct interaction with the sales person and only brief exchange with personnel who handed the bike to me at pick-up. Bradley made sure to have pedals I'd ordered installed quickly as they weren't already done when I'd arrived. After proof of ID and a quick transaction to pay for the pedals I was in and out within 10 minutes. One other comment; I would have liked a proper fitting or assist with same but that was not offered to me - I didn't think to ask at the time. Anyway, I intend to inquire about whether or not Helen's offers a fitting with the purchase of a new bike and any other service - if so I'll probably set up an appointment to do the fitting as I live a distance from the shop.
Overall a good experience. I was mostly pleased to find the actual brand, model, color and size road bike I had been seeking for over a month.
super helpful and friendly!
Extremely professional, always on time, and with a friendly smile!
More discount to student would have been appreciated.
you guys are so efficient and nice!
Staff is very knowledgeable, friendly, helpful and approachable. I have come to know most of the people who work there. I can count on Helens for dependable service and honest advice.
The service at Helen’s is excellent. If you are looking for something and they don’t have it. They will go out of their way to find it for you.
1st time I came to purchase a bike for my older son, the person that helped us was great. My son was so happy to get his first bike, and he made it fun for him. This last time I came to take my second son (on his 7th birthday) to get his bike. "it's his birthday today," 1st thing we said when we met our salesperson. The person helping us seemed annoyed, barely addressed my son, kept picking up phone calls from the store, and then just told us to go pay. He just made my son nervous because he wasn't friendly or nice.
Also, when I called a while back regarding my 1st son's free bike tune-up. We purchased the bike in May 2019, but the pandemic hit, and we didn't feel safe coming in April or May 2020. The person I spoke to said they would extend the free tune-up service due to the pandemic and come in when we felt safe. When I asked the person helping me about it, he commented, " You purchased it 2 years ago, so no", which was very dismissing. Did he not realized that the pandemic was still going on... I understand that it's been close to 2 years, but I have kids. I can not just take it out during a pandemic until I feel it is safe. I was so irritated; I forgot to tell the cashier to give me the UCLA discount.
I returned because the services were great the first time, I thought they cared about their clients during a global pandemic, and I wanted to support my local bike store. Now I would not recommend Helen's to my neighbors, co-workers, or friends. My son's 7th birthday gift excitement was killed, and he was just nervous and rushed.
The team at Helens is the best. Monty and the service guys are always on top of it with great advice and knowledge to back it up.
Very friendly, helpful staff.
Hours of operation.
I was told I had 5 minutes when I arrived as they were closing for lunch.
Everyone is always helpful
Great service and fair pricing
Friendly and helpful salespeople, not pushy. Glad to support a neighborhood business!
Very friendly service. Creative solutions to problems.
Very professional.
Take care of costumers better, no matter who that is, if the costumer comes not well dressed but said hello well and have manners treat them same as you would treat your rich costumers the ones who you already know. I think people will love to come to your store more.
I ordered a gift certificate on line and haven't heard back as to when it will be ready for pick up. Not sure why it's taking so long and can't reach a live person at the store.
Overall everyone was super helpful and wanted to assist me with whatever needs I had
Knowledgeable, friendly and courteous staff make it a pleasure to shop here!
Love that Monty is knowledgeable, friendly, and great to deal with. He is a valuable employee.
The experience was great, Greg one of the sales rep was very professional and polite, he went above and beyond our needs for a bike, our experience was great and would defensively come back and refer some friends.
I purchased a Trek Bicycle from the Manhattan Beach store in 2019. Since then I have gone there for all of my accessories needed. Then COVID hit and I also moved to Long Beach. Needless to say I wasn't able to go back for all of my tune-ups. I finally returned to the store in 2021 looking to get advice and direction on which rims and tires to buy for the best performance on my Fuji Bike, Which I purchased somewhere else before I purchased the Trek from Helen's Cycles. The guy that I spoke with wasn't very helpful and I felt like he had better things to do. I was speaking to him about getting my Trek tuned up and upgrading my Fuji. The only thing I left there with was an appointment for the tune up and disappointment. I never made that appointment. I was hoping to find the guy that I built a relationship with from visiting the store so often. He was nowhere to be found. This is why my score is what it is.
customer service is always great - really appreciate it.
The staff was helpful and informative. The services were efficient.
The employees are terrific. Very happy with bike services as well as customer service!
Fast and super friendly service. The staff are friendly, knowledgeable and helpful.
Can’t tell you how much I appreciate your skills and dedication to the art of Repair and Maintaince
Responsive, fast, high quality service. Easy to get hold of a staff person and get information about my bike. Really cool shop.