based on 1705 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Good products, good reputation, helpful sales rep (Seth)
Cameron was very helpful and knowledgeable about various products including bikes and accessories. He also had the kickstand and light set installed on the bike while we were still shopping. I also like the price range on accessories. I picked a $40 light set which was low end but spent $150 on the helmet. Cameron also loaded our new bike into the car all at closing time and I didn’t feel rushed. Thanks!
Bought an item online talked to the online manager over the phone and he sent my stuff out same day.
#1 Service!
Knowledgeable employees.
Thanks
Excellent salesperson — Frank
Terrific bicycle
I have gooo experiences there and then not so good.
The entire MB team was friendly, stepping forward to ask if they can help, knowledgeable & skilled. A special shout-out to Edgar who took a personal interest in modifying & adjusting multiple times my Colnago V1R road bike to allow me to continue to ride it after a cervical fusion surgery. Edgar is my new mechanic! Helen's is my new shop!
Thank you Edgar & the MB team. I'll update you as this new adventure in life proceeds.
The repairs and maintenance were done on time and as promised
always good service... The wait is too long for parts and service etc... but I know it's that way everywhere right now.
Customer since the 90s. Great neighborhood, non-corporate environment staffed by people who know what they're talking about. Wilbur and the other mechanics are THE BEST!
Courteous and knowledgeable staff
Your service guys are the best! Helpful and always eager and willing to solve problems!
My score was only because of store prices, and I don't know many people who are looking for high end bikes. If someone was willing to spend more money on a bike, I would definitely recommend your store.
Friendly staff
Super helpful staff. Great product selection.
Your customer service in general and your attention to addressing your customers’ needs are phenomenal, and very much appreciated. In addition, your team seems to have very good product knowledge and I love that you Carty higher end products! Thank you!
Great folks
Good fast service
Friendly and knowledgeable.
You are great with honest recommendations, and your staff is very personable.
Quality products and quality repair services. Friendly and knowledgeable people.
Great service!
The products are awesome and the salesman was very nice providing support and recommending itens for the bicycle. Thank you very much!
Full overhaul, my bike has never ridden better. I’ve adjusted my maintenance schedule to do this once a year.
Thanks Leo and Milton.
Brilliant and super helpful staff, who always have time to talk and give advice. Going to miss my local MB Helen's Cycles as we are moving out of the area - Thanks for all your help over the years!
wonderful selection - very helpful staff - Daniel ROCKS!
Salesman was great. No pressure, knowledgeable, answered all my questions and was patient while I I tried several bikes.
Almost as good as having great bicycles, bicycle gear and outstanding bike mechanics (Edgar & Armando are the best!), you are treated like family as soon as you walk in the door. It all starts with Daniel, the manager, and trickles down through the entire rest of the staff. A special shout out to Greg as he is currently helping me put together a Pinarello Dogma F10 that he and the guys are building from the frame up. For my girlfriend and myself, both avid cyclists, we could not ask for a more nurturing or supportive group to depend on as we pursue our cycling interests. Do not have enough superlatives to throw Helen’s way when it comes to being the best bicycle shop we have ever been associated with!
Great customer service: attention to detail and customer satisfaction.
First of all, everyone is very helpful and friendly! And, the store has a lot of awesome bikes and gear!!! I just enjoy the place, tremendously.