Customer Testimonials
Very helpful and knowledgeable staff!
Estimated wait time was 10 business days. Got the bike back in 5. Looks great!
Great customer service and great bike!
Really, really great advice and service. Landon and his crew there are tremendously knowledgeable. I've been going there for over a decade and they have always given excellent advice as well as great service.
Good variety of bikes and parts. Staff is very knowledgeable.
reliable, high quality
Great products. Very friendly staff (Landon was so nice to me yesterday!)
Great customer service skills
Well trained staff. Very friendly.
You carry a wide range of biking equipment, prices are a bit high, staff is friendly
I have visited the store on three different occasions and have had great service each time. Volunteering information that was helpful in my purchase decisions. I am not from the area, but I am there quite often, so I have found a home away from home bike shop.
service technician was very helpful and expedient in helping me.
Customer service was great and product was nice
very knowledgeable staff. Had the Essential tune-up package done on my bike and just can't believe the difference. Bike rides and looks like new. All issues were fixed and fixed right!... Big Thank You!!
I appreciated the time the staff took to assist me getting a new saddle picked out.
Had a new bike shipped there, they not only unboxed and finished putting it together, they also installed the seat and pedals I purchased there, thanks!
Everyone at Eddy's Bike Shop does a great job.
Good selection, clean display area, knowledgeable sales person.
The staff is very knowledgeable. Helped me pick out the right bike for cycling style. They went above and beyond in getting my bike ready for me. Many thanks to the staff.
Probably the ONLY place to buy a bike. Great selection & very knowledgeable sales people. Wish you guys had a small store out here in Madison .. if only for service/repairs. Keep up the good work.
Knowledge by staff.
Sales people were very knowledgeable and patient. Very thorough explanations of options and preparation of bikes
The staff in the Willoughby Hills location is friendly and knowledgeable. Evan helped us with our purchases of two Giselle e-bikes.
Dropped my bike off for tune up/repair. Staff was very friendly and explained the repairs needed. They told me it could take 4-5 days but called me only 2 days later and it was done. The repair technician was awesome and also gave me maintenance pointers. Easy to park. Walked right in/out both times. Easy process.
The first time I visited the store, Frank gave me a “tour” of several different bikes that would fit what I was looking for. I did go and look at other stores and types of bikes, but went back to Eddy’s. Frank was not there, but Matt gave me the same attentive service as I was purchasing my new bike. I will definitely recommend Eddy’s and I will be returning to the shop for bike tune ups!
Very easy purchasing experience and friendly staff.
Your mechanics are great. They explain the reason certain repairs are necessary and inform you as to what options you might choose based upon performance and price. My wife and I are avid cyclists and we’ve use Eddie’s since we moved to Ohio more than nine years ago.
availability
Most knowledgeable and friendly staff
Staff was very good and addressed the issue with my bicycle