Customer Testimonials
Great staff! They are very knowledgeable and friendly. I will be recommending and a returning customer.
The staff was very helpful.
I had an older bike and was struggling to get any amount of distance without a major degree of effort and potential injury, plus I am 4'11" which was an added challenge.
Thomas recommended the perfect bike for me, and adjusted the seat at the appropriate angle and now my ride is smooth and enjoyable, even at mile 30! Thank you so much for all of your help and recommendations!
I was not able to bring my Schwinn Meridian out to Eddy's for repair; it doesn't fit in my car, so one of their skilled technicians came out to my house!
Chris was very professional and nice.
You are well stocked and have options
The Stow store is great - very helpful and friendly.
Frasier Hamilton helped us with new shoes for our bike and made a couple of adjustments on the bike. He was very helpful and knowledgeable.
The helpful and friendly atmosphere.
The service department is always very thorough in checking our bikes as well as informative making sure we have helpful bike knowledge as well.
Friendly, knowledgeable service.
The workers at your Willoughby store are always super friendly. It is a joy to go there.
Great customer service , super friendly, and I was in and out.
Thank you
Frank was awesome!
The service was really nice. My bike was broken and a piece was bent and the worker offered to fix it and help me pick out a new bike.
Service was thorough and reasonable price
Their main objective is to find the right bike for you. Not a pressure sales. If you want to try or even retry a bike or bikes they are happy to oblige. What's important is finding the right match for you. They also have a larger selection of bikes than anyone around. A great place for bikes or accessories.
Excellent one on one attention and all questions answered
Evan was wonderful to work with. Extremely helpful and very informative. A truly pleasant experience.
The gentleman that sold my son & I the bike was extremely kind, professional and great!
Customer service excellent. Knowledgeable technicians excellent. Well stocked shop
Mike at Stow was great
Quick, efficient and professional!
I was very pleased that the service technicians were able to complete the replacement of the two tires within hours. The associates were very friendly and very helpful.
Your employees are very kind and helpful and really care about helping
Personal attention.
Tristan is knowledgeable, articulate, patient, and friendly.
He is a great asset to your team.
Lots of bikes, ebikes, racks and accessories to choose from, and good customer service with knowledgeable service technicians.
Very prompt and efficient. Recognized the source of my problem and resolved quickly and I was on my way.
Good customer service
Selection. I found a hybrid I liked and brought it home the same day.