Customer Testimonials
It's all about the service!! People are thoughtful and take their time with you.
Good variety of product.
Service is always great and usually ahead of quoted timeframe
Very friendly and bikes were done in a timely manner.
good stuff. Good people. I ought to know, I married half of them.
Rev
The time the employee was willing to spend was obvious and appreciated. The Monroe’s store definitely has a more limited supply of bikes but they will clearly make up for it by offering superb service.
The Parts and Service staff were very helpful.
ease to find what I needed.
Deb at the Willoughby Hills location was awesome! Very helpful helping me pick out my first “real” bike making sure the size was right and I was comfortable. Will recommend Eddys Bike Shop to everyone!
This bike shop provided exceptional service and a wide selection of quality products. The staff's expertise was evident, making the entire experience enjoyable. I especially appreciated Debora's assistance; her knowledge and patience were invaluable. I highly recommend this shop to any cycling enthusiast. It's truly a ten out of ten experience from start to finish.
You all were very polite and helpful.
Everyone at the shop is very friendly. Mechanical work is always done to a high standard. Product selection is good.
Very helpful addressing an unexpected issue with my brakes after they completed a tuneup.
They did same day brake repair, so I could avoid having to return
I appreciated their accountability and accommodation
Great selection, very knowledgeable staff!! Overall, great place shop for bikes and accessories!! Mark!!
The customer service at Eddy’s is unmatched. The staff is so knowledgeable and helpful. We left with a used kids bike in great condition for my son.
Very kind, helpful, and took care of my bike chain in 10 minutes!
Friendly, great displays, outstanding inventory, great parts department.
Great service and knowledgeable sales people
Just a very helpful and sincere staff, also a nice inventory of products.
Ian did a Great job in helping me to get answers and solutions to the issues I was having on the bike, after the tuneup was completed.
Used your service department for an issue with my chain. Very happy with the timely process and fair price. Would highly recommend Eddy’s service.
Friendly, knowledgeable service. Good people to deal with.
Very knowledgeable service staff and extremely friendly and supportive.
Always friendly and helpful!
Taylor, once again, took great care of me when I need assistance with my road bike. Thank you! First name removed
prompt friendly professional….. informative ….. my favorite place to take my bike!
Stopped at the Eddys shop in Fairlawn to see if they had any hitch mount bike racks to hold two e-bikes. The sales person there was super experienced, knowledgeable and helpful. He showed me the perfect rack for my needs. He thoroughly explained the features, benefits and operation of the rack. The price was in line with the best prices for that same rack online. The best part was it was already assembled and ready to go. Sold! I’ve purchased other things from Eddys before - one of their used rental bikes, helmet, headlight/tail light sets, and bike repair tools. I highly recommend Eddys
My new bike is everything it was advertised to be. I’m very happy.
Knowledgeable and super friendly staff
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