Customer Testimonials
Knowledgeable friendly staff. Well equipped inventory.
Always friendly and willing to assist.
The staff at the Stow store are very knowledgeable about their products and offer a lot of good advice and options. This location displays a lot of bikes and accrsy. If you have a vendor issue, they offer to contact the reps and follow-up with solutions. They have taken care of simple maintenance issues on the spot if they are not slammed with customers and I have appreciated their time. I am getting back into cycling at age 62 and they treat me with such kindness and encouragement… one of their associates (Chris) said “you don’t have to be a competitive athlete, just get out and have fun!” … that meant a lot to me.
The customer service was fantastic! From the first phone call to Josh to the check out process was great. The store was very clean and organized with a wide variety of inventory. We will be making the hour drive for bikes in the future and for service!
Hayden helped me with the selection of a new bike. He was extremely knowledgeable, courteous, and professional. He was fantastic!
Friendly and very helpful, knowledgeable staff
Everything is fine - its a super bike store.
The attentive, knowledgeable, friendly staff.
Service advisor was knowledgeable and pleasant and product is good.
I trust that you sell quality bikes, stand behind them, and have knowledge for servicing them.
Drew was incredibly helpful and very knowledgeable. He made me decision much easier.
Professional, Honest, and trustworthy
Great variety & best customer service!
great selection and knowledgeable, friendly staff
They guys at Stowe know stuff, have two other Eddy's closer. How bout a live weekly seminar on the web. Bet you could even get companies like Specialized etc to give some.
Service department is the best! My repair was perfectly done in short time. I have already recommended them to many of my friends.
Had time to chat with sales about electric bikes and learned a lot. Hoping to purchase in the future.
Nice staff
It's not because I use to work for you and it's not because I learned a lot about bikes,when I did work there. It's because you and your staff treat everyone like family.There is some good natured ribbing,a few jokes thrown in and a world of knowledge shared.I come back to visit to A.) utilize your services,B.) See my old friends and meet some new ones and C.) Find out whats new in the biking world. I can always count on a current update. Thanks For being one of my favorite places to stop in at.
Tom and the crew are all awesome. Super helpful and very detailed bike delivery. Very happy with purchase and the way I was treated. Thanks!
Mechanics know their stuff, and correct previous blunders from other shops.
The staff is always ready to welcome us! They are very attentive to our needs. The service is always great!
Super helpful - Nick at North Olmsted and John and Tim at Akron store. I love my new bike. I drove from one store to the other to try a different size and came in 40 mins before closing the day before a holiday. Test ride 3 different bikes and they weren’t quite right. I was super disappointed that I wouldn’t have a bike for the 4th of july holiday but as I described to John the configuration of my road bike fitting he had an idea and it was perfect! They didn’t rush me out of the store even though we were right at or just past closing time. They let me do one last test ride and that was my bike! I just came back from over and hour ride to the path and path along the lake. We’re going out again later with my dog and dog trailer in it. It’s perfect. Thank you guys so much for your help.
The staff is always friendly and helpful.
Good range of brands, present inventory notwithstanding. Tough time to be selling bikes. Knowledgeable staff. Very helpful.
Great service and insight to help us make the right purchase.
Very nice people. Was greeted and asked if we needed help. I just wanted to look around. That was my first time in the store. I found a nice helmet and they also put a kickstand on my bicycle for me. I will definitely be back again.
You understand bikes and what is needed and take good care of your customers.
Service and professional staff!
Great customer service and a great selection of products. Would recommend!
I like how Eddy's Bike Shop is still able to have a pretty well stocked store, even during these strange Covid times when it is hard to find a lot of the things we need to keep riding the way we want to. I was able to find a new Garmin GPS unit for my bike. The staff was very helpful in helping me to understand the features of the unit, which I ended up buying and were very courteous and knowledgeable.