Customer Testimonials
I like the up-to-date accessories offered. Repairs are frequently made while I wait. I would like that 32-year-old video to be removed. It is outdated, and the lady did not dress as a real bike rider should. It would be better to show the GPS of a rider. --------- #38
Eddy’s employees always take the time to hear what my concerns are whether it is the stupidest question or a question that is needed to be asked. They always make sites to answer the question fully. I feel like just talking to one of the employees makes me a better rider.
I've always gotten my bikes from Eddy's. They have quality products, really knowledgeable and super helpful staff, decent prices and are very helpful with repairs and modifications. The only thing I'd like to see is more of their stores in other locations. :)
I went to the store to buy new cycling shoes. Instead, the salesperson told me the pair I have is guaranteed for life and they are getting the shoes repaired. Thank you!
I always use Eddie’s Bike Shop for all bicycles and accessories. A great, kind, knowledgeable staff!
Jack is the king.
Good friendly people to service my needs whether I want to buy a product or need service. Willoughby Hills store is my go to place for biking needs.
Lots of best brands to choose from or they'll source it for you and great communication.
Very knowledgeable and friendly staff that take time to answer any questions and guide you through the purchase. Great selection of items in the store.
Friendly and informative staff. Great service!
Very friendly. They go above and beyond to make sure everything is perfect. They know their products. The mechanics are great and their work is impeccable. Done right the first time. Would recommend them above any other bike shop in Northeast Ohio.
Local people and very helpful!
Friendly and helpful staff, great service!
Excellent Staff
Even though it took long to resolve my KickR issue with Wahoo, I'm very grateful for the shop team at Eddy's Willoughby, especially Zac! Thanks for seeing my repair through to the end. Beats riding in the snow!
I appreciate the personal greetings I generally receive from staff on the floor. My experience is mostly with the mechs for work on my high end road bike. Good service, I trust them.
So happy with my new trek road bike. Jimmy has kept me up to date with the launch of the new domane! I have been an Edges customer for years. I highly recommend them for both sales and service.
Everyone was helpful and responsive.
The staff is incredibly knowledgeable and helpful. They will spend all the time required in order to educate their customer. No question is insignificant. They will endeavor to identify the most suitable bicycle to meet the customer’s bike riding goals. The staff always provides great service, going above and beyond. The store in Stow offers a wide selection of products and accessories. The entire experience is enjoyable.
Awesome! You can ask these guys anything, Always willing to help.
Reliable and reasonable prices
The staff was very attentive and helpful. The bike selection was amazing and the store really clean and beautiful.
Very knowledgeable
Had service completed on our 2 Trek Ebikes.The friendly knowledgeable staff was a pleasure from greet to finish.
Service was quickl and reasonable
IWill return for future service needs
Very nice and helpful with my odd request, and they helped bring and old tandem bike back to life 😀
Frasier was very accommodating and went out of his way to install my seat to the seat post and even cut it down for me. He is to be commended for it. Willoughby Store
Robert Bevacqua
Customer service and high quality products and local business!
Good products...enthusiastic service...good listening
Great service, great prices, amazing dedication to customers!!
True professionals exceeding expectations!