Customer Testimonials
I like that you guys were not pushy or pressured me into making any decisions. I also appreciated that there wasn't commission pushing the sales team to rush me into a decisions. It honestly made me me interested in working with Eddy's.
The team actually helped me finish my transaction even thought it spilled into closing hours and were very understanding and helpful. They wanted to make sure I had everything I needed before I left. This included more than one Eddy's member.
I would be interested in seeing a rewards program perhaps. But other than that I have really no notes!
Fast service on a flat tire repair
The mechanical repair people are the best!
The employee who helped us ( assistant manager) went above and beyond to ensure I found the right bike for me and all the accessories. I would highly recommend this bike shop to my friends and family! Thank you!
This shop is amazing. I go well out of my way to have these guys work on my bikes. I pass many closer shops because Eddy’s is just the BEST!
Staff understands needs and offer solutions. Pleasure to listen and conduct business
Great service!
Every one was so nice and helpful. Loved the service that I received . Thank You Wanda Smith
Excellent service, courteous, professional, knowledgeable and expeditious service. However, when I got my bike back and tried to ride it at home, the gear shifting device was misaligned resulting in the chain rubbing really bad against the metal guard. I did not test ride the bike at the store but would assume that'd been caught before releasing the bike to me. Will have to bring it back to fix.
First name removed P
on the phone, you all were very helpful.
You are conveniently located. You have people who know what they are doing.
Dean was awesome getting my uncle set up with his new Terratrike. I appreciate you all going the extra mile after the miscommunication with the other store. The team at Eddy's is knowledgeable and caring. They also have a great selection of bikes and are one of the only sellers of recumbent trikes in NE Ohio.
Salesman was very helpful. Asked a lot of great questions and demonstrated a high level of knowledge about bikes. He made sure we got the right bike with the right fit for my grandson. The bike was expertly prepped for delivery.
The group working service on Sunday were great to work with. Honestly out of all the years I’ve been going to Eddys this was my best experience.
Fantastic employees with a lot of knowledge. Very helpful. Love the selection at the stow location!
Great customer service
As always, the guys in the shop are helpful and professional.
Love this place!
Tom
Always great service, loads of product choices. Great people!
Awesome staff, awesome stuff to buy, awesome staff, good locations, awesome staff....
David was the sales associate we worked with on the purchase of two adult helmets. He had a very pleasant personality and was very helpful in explaining what needed to be considered when choosing a helmet. He collected a bit of information about the type of cyclists we were, and then made his recommendation based on that. We enjoyed working with him and felt comfortable with our purchase as a result.
Friendly service with lots of product options. Accessories were a bit over priced but getting a % off when purchasing a bike helped balance it out.
Tristan took a lot of time to explain the differences in bikes and answering my questions.
Management is very courteous technicians and the whole staff are very knowledgeable. They don’t pressure you into buying stuff you don’t need, they give good recommendations. The family that owns it are very good and trustworthy people. I recommend if you need anything for your bicycle or you’re interested in buying go there you won’t be disappointed.
I'm very pleased with the Trek AL5. As a combo road/endurance bicycle, it provides everything I was looking for. In addition, I'm consistently impressed with all the team members I've met, in regards to their courtesy, expertise, patience and ability to make me feel like the most important person in the store. I also trust that the promises they make, they keep. Keep up the great work. They have also gone out of their way to solve a problem on my wife's Trek Hybrid that we purchased at Eddy's years ago, without charging me. It wasn't a major issue and took minutes to remedy, but the fact that it was no charge and it's fixed is special in today's marketplace.
Great service and attention to detail. Did not pressure into any particular bike, only made recommendations for what I wanted/needed.
My latest visits have been spectacular experiences. Everyone is friendly, knowledgeable, and listens to my questions and concerns. I feel very well taken care of when I'm there or on the phone.
great experience, great people
Friendly staff and good service.
I just had my annual tune up for my bike. Work done on time, great attitude of the mechanic, help from the sales man on a clothing purchase.
Knowledgeable staff. Good selection.