based on 2798 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
All things bike and bike related with attentive service
Walked in for a new chain and rear cog and walked out with a new bike (Damane SLR 800). Didn't think a new bike was in the works, but with the electric shift, disk brakes, and 32 mm tires, what a difference. This is my fourth bike from CR and certainly my last as I head into my 80's. I have several hundred miles on the new bike and love it. Thanks to Becky and Mike for making my rides more enjoyable.
Joel P
Great service every time.
Sean
Such great service, and so consistent!
The service is great. Knowledgeable workers are always available to give suggestions and find the correct part.
Yes, you had the MTB pedals and it was convenient and fast to pick them up.
Very friendly, helpful and knowledgeable
Best bike service in Silicon Valley due to decades of history by same owners. Their philosophy of competence combined with generosity is unparalleled in the Bay Area. This is why they continue to thrive as a Mom & Pop Shop, while so many other independent bike shops have folded or been taken over by larger corporations. We need local places like this. We encourage you to give Chain Reaction your business. Drs Darrah & Royce Garvin
You sold me a bike that I love 19 years ago. You knowledgeable, helpful, and friendly staff keep it going. Thanks!
I was helped as soon as I entered the store. They lifted my bike out of my car. The service was great!!
Kevin and Becky were knowledgeable and friendly, and even offered to contact Trek with questions about bike availability on Trek Travel tours.
Friendly and professional service.
I've used you for years because you have knowledgeable people and skilled technicians. Your prices are reasonable on quality products that you sell. Staff are great people to get along with as well as they are very helpful with information and advice.
Chain reaction has provided me with everything I’ve wanted for my E-bike. A nearly unbeatable lock, a rack with detachable basket, a new headlight, and excellent repair work. All of their workers are kind, and knowledgeable.
Trust the staff for their recommendation on products and service needs.
Very satisfied with the tune-up. Also learned a lot from Mike.
Straightforward, earnest, honest information with a desire to be helpful first and to make a sale second.
Easy going, fast, and helpful service
Love the personal service and extremely knowledgable employees, along with having bikes and other gear that I want to buy! Just purchased my second bike in 8 years from Chain Reaction. Becky is the best!
I think was super friendly and knowledgeable, and an absolute delight to work with me!
After a bike tour I had the store pack my touring bike for shipping from California back to my home in Minnesota and used BikeFlights to ship the bike. Whoever packed the bike did an excellent job. It was clear a lot of care and effort went into packing the bike for shipping. I'd strongly recommend this store to other cyclists, especially for service and packing for shipping.
welcoming service
Great store because of the people!
Hello everyone, I recommend Chain Reaction Bicycle. It's an excellent store because it has the latest technology in the world of cycling and has a wide selection of road and mountain bikes.
Vey friendly staff. Very high quality standards
A little more patience with my questions
No upselling and knowledgeable staff who were patient enough to answer all of my 10-year old’s questions.
Everyone at Chain Reaction is customer-focused and ready to help.
Service is efficient and proficient. The team is incredibly knowledgeable. Prices are very reasonable.
Products and services are great