based on 1277 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I have been coming to your store for about 20 years. Each time I visit the staff is always friendly and knowledgeable. During the pandemic you have gone the extra mile to keep customers safe. Glad to see you settling in to your new space and look forward to visiting in the future.
I like the friendly, family-like atmosphere, the knowledgeable bike-riding staff, the no pressure help, and the reliable service.
Thanks for the great service, the bike rode even better when I took it out! My only comment would be to be sure to ask, and to communicate the tire pressure that you inflate to. :)
Great customer service!
Immediate, capable and friendly service! Lexi even helped my husband, who had a bad back, take the bike out of the car! We will continue to recommend Chain Reaction to our biking companions.
Chain Reaction is and always has been a very good bike store. The owners and family are all very knowledgeable and most helpful.
The buying process could not have been easier and the entire store was extremely friendly and helpful. They were able to not only help me with my new bike, but also help my wife find a new and more comfortable saddle for her bike.
I liked the overall service. I might suggest you relax the covid regulations, they seem a bit out of whack compared to other stores in the area. For reference look at the percentage of people who have been vaccinated on the SMC Dashboard, the vast majority of our communities are over 80% which is amazing!
Knowledgeable, expert, friendly and eager to help
Pickup process was efficient.
Great selection, Knowledgeable staff, Fair pricing.
The staff are all knowledgeable about their bikes and all the other assorted products that go with bikes. They know my name when I walk in the store and always provide expert advice.
Knowledgeable, and friendly staff. Great costumer service!
Very friendly, knowledgeable, helpful and very conscious of pandemic protocol for customer, employee safety. Shows they care.
You know Trek. Great service. Reliable source.
Love the friendly staff quality products and good prices
Always ready to help!
They were the only place that had the bike I wanted in stock. Employee was very helpful and patient
Friendly, courteous and very helpful staff.
We have purchased at least eight bikes there over the years. Led by Mike, the entire staff is knowledgeable, helpful and highly service oriented.
Knowledgeable staff, and always ready to help
I'm very happy with my purchase, and your service since I bought it has been excellent.
Best service in Bay Area.
No other store comes near the excellent service that I get at this store.
Thank you
Sean McKenna
customer service
Chain Reaction is my go-to bike shop! They are also a great local business to support. Customer service is always excellent. All the employees are super friendly and knowledgeable. You get helped quickly and usually they have what you need. There is a broad selection of bicycles they have or can get for you. The pandemic has given the bicycle industry a boost so you've got to be patient.
Mike J knowledge and helpfulness. Great evoke choices.
Friendly, helpful, knowledgeable, and reliable
always great service from mike and crew.
Great customer service
had my bike serviced and did fantastic job. only thing, i had to wait two months for an appointment to service the bike. the service itself is extremely good, but two months is a long wait- i had a tire emergency recently and had to go elsewhere in the meantime and they fixed while i waited at that store.