based on 2581 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Ordered the shifters for my bike and they came as promised. The staff
was helpful.
Installed the part and I am back to riding!
Excellent and responsive service and products.
Always friendly and wise service.
You have what I need - so I can pick it up and use immediately.
Knowledgeable staff. Quality products.
I had an excellent buying experience with Edouard and an excellent delivery experience with Steve at Chain Reaction. Both were very knowledgeable and very helpful. They got the new Trek bike adjusted and set up just the way I wanted. Highly recommended!
The whole family supports the community through First name removed in Peace!
Amazingly helpful service!
Expert help, fair prices.
Mike was amazing. Took his time to understand my issue and followed through to the fix. Will return when its time for another bike!
Excellent service
My daughter was fitted for a new bike and the service was friendly and thorough. She was able to order a Trek bike in the frame size and color that she liked. The timing from placing the order to receiving it in the store was about two weeks. We were notified in advance when it would arrive. The communication with the store was easy. She is excited about riding her bike longer distances and it will last a good 5-10 years for her. Thank you!
Great ,knowledgeable service, helped me figure out that most annoying creak on my carbon frame bike.
The servicepeople were *totally* knowledgeable and helpful.
We had to replace hydraulic brakes, and they knew right from the start what would fit, what wouldn't, and what the options were.
Thank you!
Excellent service . Best place to do business. Staff are very friendly and very helpful. And they will do anything to get you the best for your buck
I think TREK bikes are the best, I like the fact that you can drop off your TREK bike for a quick adjustments.
Very kind and fast service! Bike is smooth like butter.
Absolutely fantastic customer service
Great service - always friendly and helpful. Really listening to people. Thank you!
Very professional, efficient and friendly.
Staff were great! Made bike purchase easy and quick, and matched Treks online discount on my bike.
Had what I needed
Excellent customer service. They carry best brands at good prices.
The sales person knew what he was talking about and was friendly.
I really appreciate a family owned-and-run local business. I like the product inventory choices and the personal service, as well as the mechanical expertise.
I always get great service at Chain Reaction and they stock pretty much everything I need. (I only wish their Los Altos branch was still open, since it's much closer to me.)
Friendly, fast, affordable, and excellent service! Mike fixed a problem that a high-end shop's mechanic mis-diagnosed.
Excellent customer service
Full transparency from the owner
Excellent greeting and welcome by the young man!
Good diagnosis of the problems and rapid repair and turnaround.
Convenient parking lot.
Fast courteous service....