based on 2904 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The service was fantastic! And I love Trek bikes!
Brought my bike to their shop to address a brake issue. Steve was able to immediately address it. New brake pads were required. Appreciated Steve’s prompt service.
Friendly, knowledgeable and helpful services.
Great service, wonderful staff, really love the bikes and cycling!
The staff was really friendly and they finished the work I needed done one day earlier than quoted. Great experience.
The staff is very genuine, honest and helpful.
We’ve been getting Trek bikes for our son (and my husband) since he was six years old - he’s about to turk 21!
High quality bikes and gear, super helpful and knowledgeable staff keep us coming back again and again!
We also appreciate being able to bring the bike in for repairs and knowing that we’ll be given great service and a quick turn around on the repair.
We also love supporting a family business!
Honesty
Efficiency
Very helpful and knowledgeable staff!
Clear discussion of what work was going to be done, went over everything with me when I dropped it off and when I picked it up.
Great! A+++
The young man who helped me was very knowledgeable and attentive
The friendly knowledgeable staff!
Excellent bikes - Trek and others and fitting expertise.
1) excellent repair service - a real five Star operation
2) reliable scheduling and execution on jobs I brought in
3) creativity in complex modifications I needed to make on a bike I could not have figured out myself
4) reasonable and competitive pricing on everything from simple replacing a spoke to complex redoingthe drive train and gear system for the bike
5) an excellent selection of state-of-the-art bikes featuring Trek and other brands, high-end bikes beach cruisers and e-bikes are all available
I've been to many bike shops in the last 40 years and chain reaction is one of the very best
Super responsive, knowledgeable and transparent. Awesome place
Everything
Fast repairs and does not suggest repairs that are not needed.
I love this bike store! I value a place that has been around for decades & is family owned & run. The staff is friendly & knowledgeable. The selection of bikes is varied & there is something for everyone. You don't have to be a professional racer type to be treated respectfully. Thank you for being there. I hope you are around for another four-plus decades at least!
Great service, friendly, efficient. Good prices and great mechanic work.
Honesty
I like the customer friendly staff who know their products.
Family owned business with a Great staff.
I commute from SF to Redwood City via the Cal Train, and have needed emergency repairs twice. In both instances, Kevin, Mike and Becky were so friendly and helpful and the repairs were of high quality and very expedient allowing me to get back to work and back home at the end of the day. I was so impressed the first time I had contact with the shop (blown rear tire) that I recommended the shop to a friend and she purchased a Trek electric bike. Needless to say, that experience was absolutely tops. Kevin helped my friend pick out a bike and then helped with accessories she needed. I would recommend this bike shop to anyone considering purchasing a bike. For commuters, the support is beyond reproach. My chain recently gave up the ghost while leaving the train station en route to work, and if it were not for Becky and Mike, I would have been stranded. I wish I had known about Chain Reaction Cycles when I first decided to start bike commuting. The bottom line is, you'll need a solid shop you can rely on if you're using a bike as your main method of transportation, and these guys are it.
Complete commitment to cyclist satisfaction! Whenever I have a question, I need a repair, or anticipate a problem, I benefit from Michael's and Becky's complete attention and deep expertise. They always respond immediately and I'm never inconvenienced. They keep me on the road! Thanks.
Excellent customer service. I went in with a precise idea as to what i wanted, but had lots of options in my mind. I was treated with great care, detail and follow up. I walked out happy and satisfied in 60 min with my new trek bike. They helped load it into car, and provided great tips and tricks. they also helped me sign up with bike vendor. Very seamless, very quick.
Always pleased with a well meaning and knowledgeable crew which is there to help and make you feel taken care of; something which is surely missing in growing franchises and can only be expected in a family owned business.
Very knowledgeable and friendly staff. They really understand everything about bikes
Family owned and there keeping the shop running like a clock, very nice
Great service
Always receive prompt attention when I come in for a bike check (chain, brake pads, rotors, etc) and get great suggestions on needed products.
Superior customer service