based on 928 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great family owned LBS. good service.
Ability to address the problem on the spot and have a solution and follow through very quickly. Very professional. And helpful.
Knowledgable staff and great customer service!
Great people work there
Extremely knowledgeable and very attentive service...love this shop!
I have bought several bikes at Chain Reaction over the years and continue to go back there for their products and services. I like the fact that it is a family run business and has a strong focus on customer service. They are straight shooters and are very good at managing customer expectations by not over promising and underdelivering. I had options when I bought my last bike (Trek Ckeckpoint) and did not hesitate to go back to Chain Reaction. I have been riding considerably more miles this year due to COVID and they continue to keep my bike serviced and in top shape and I recommend them highly to my friends.
Calling to order during COVID was so simple. About 15 minutes on the phone with Becky and it was ordered (helmet, bike shorts, bike bag, jacket). Becky knows exactly what brand, style, color will work. She has excellent knowledge of product and vendors. Pick up was easy too. thank you Team Chain Reaction and Becky !!
Johanna
Everyone working here is both knowledgeable and helpful. It is a great place to buy a bike.
Lower prices
Good selection of bicycle repair accessories (eg, replacement tubes for tires), friendly and helpful staff, local and convenient to my neighborhood, quick response time to my requests for spare parts.
Very helpful and knowledgable staff. Thanks again
Customer service was excellent. The salesperson spent time with to help me determine the best helmet for my needs. Did not make me feel rushed. Really appreciated it.
I wish I knew the two guys name. They gave excellent customer service. They were awesome.
Thank you
Great selection, knowledgeable staff, good prices.
Everyone was extremely helpful and it was a fun atmosphere.
Efficient and everyone was knowledgeable I loved the customer service all around.
I gave you guys a 10 but the email is not working, it is showing an 8. The bike purchase, the service, etc. was the best, cannot improve, just keep it up.
Really like the personal touch and staff remembering me and my bikes. This is what separates CR from all other shops. They provide excellent sales support on new bikes and ongoing service after purchase. It is my favorite bike shop.
They are very much helpful customer service.
Great service, very knowledgeable.
nice service.
The bikes and the knowledge are top notch. They are ready to help you get the bike you’ll love. I keep coming back to RWC or Los Altos as both locations exude this knowledge and friendliness that is wonderful when shopping for a bike (without a geek’s knowledge of the landscape).
You really know your products and provide great service.
Chai Reaction has great products, knowledgeable and friendly staff, and an excellent service and repair department. That is why I am still a loyal customer after 30 years.
I love that this is a family owned business. They have provided great service, always friendly, knowledgeable, and have great products. Love the custom geared bicycle that I purchased there about 3 years ago.
I had a great experience purchasing a new bike at Chain Reaction Bicycles. Steve not only helped pin down the correct bike for me, he also spent a considerable amount of time making fine adjustments to the seat to make sure it was a perfect fit. I also appreciated that Steve showed me other products in the store to make sure I knew what options I could have with my bike without pushing me to buy anything additional — very knowledgeable!
I highly recommend this store if you’re looking for personal attention and help when purchasing a bike.
Becky and Mike were very nice and polite all the time since I reached out for advice.
The process to buy a bike through them was really pleasant and smooth.
Thank you for your service.
If I purchase another bike, it would be through them.
Very helpful and knowledgeable.
Chain Reaction is THE standard for excellence among bicycle shops. Staff is knowledgeable, skilled, responsive, and friendly. Interacting with the owner, Mike J., adds an extra dose of credibility to the shop's reputation. I've bought three bikes from them and will keep going back.
Marlene V., San Bruno
Safe, kind polite and knowledgeable workers