based on 1503 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
great quality products and top-end customer service!
Very friendly and incredibly helpful!
The staffs are friendly and knowledgeable. I’ll definitely trust them with my bike in the future
I'm coming up on 20 years of using Chain Reaction Bicycles to keep me safely on the road cycling my well tuned, quiet bikes. This LBS has a professional team and they really look after their regular customers! On my visit this week I saw a pretty good supply of new bikes ready for test riding! The new location has good parking and that was a great addition to the shop.
Pedal on ALL!
Gary
San Mateo
Super mechanic Mike J!!!! Very friendly and accommodating.
Service was excellent, courteous, professional and my bike is as good as new.
Quality products - I can count on finding products that are durable and hold up to our family’s use.
Staff know me when I arrive and are always helpful. Definitely a top contender to purchase bikes, accessories and maintenance.
Great family run local bike shop, very friendly and helpful staff with a great inventory and service department!
Always knowledgeable and helpful. After an expert tuneup, my Trek rides like new again. Thank you.
Always good mechanical support and technical advice.
Nice and genuine service!
I like the personal care and knowledge of the staff.
I trust the owner Mike Jacoubowsky to provide honest, informed advice and to be responsible for all maintenance and repair work they perform.
I'd like to feel more connected to your store and feel part of a biking family, but I don't really know how to do that.
Thumbs way up!
Steve was super helpful to fix my broken kickstand. Many thanks!
no
Attentive and mindful of what we wanted out of our bikes.
The team at Chain Reaction is awesome - knowledgeable and friendly. They genuinely care about people being out riding bikes. They always do their best to accommodate short notice repair needs and their repairs are of high quality. And I haven't even bought a bike from them or own a Trek bike. Keep up the good work, Chain Reaction.
A happy customer.
The service was just fantastic!
Kevin was super helpful and patient and went above and beyond to help me. This is the only place I’ll take my bike GI for bike needs. Thank you!!
Mike, Steve, Kevin, Becky Alexia, and everyone else always have time for me no matter how busy they get. I purchased two high-end Emondas from Chain Reaction and am extremely happy with the bikes and the support (I do miss the old Los Altos store however).
Very good shopping experience at the store
Well informed snd helpful with parts and service. Chain reaction bikes is A real partner
Great customer service, great quality bikes. I’m happy with my trade-in of older bikes I bought at the store. Happy to keep coming back as our kids get older and need bigger bikes.
Bikes have modernized since I was younger and more familiar with features. I primarily rely on the guidance and expert advice about the features of the bikes so that I can make the right purchase.
Steve was an absolute legend! I’ve moved to redwood from Melbourne Australia and needed a commuter, I had already done my research on the bike I wanted but sure enough Steve gave me a complete rundown of everything I needed to know! Walked in knowing little and walked out an expert thanks to Steve! The store was super busy but all the staff were very lovely and attended to everyone’s needs in a timely manner! Would highly recommend chain reaction and the team for all your biking needs!!
It was a great experience. Everyone was helpful throughout the process.
All fine.