What our customers think of us!

Steve was very helpful in recommending a different make of tires which saved money while still providing a high level of resistance to thorns, etc. Took the time to explain the pros and cons of each of the tire brands I was considering.
Work was completed on time and as promised.
Likewise, Becky and Kevin have great customer relations, great memories on who their customers are, and very helpful in assisting with product recommendations and questions.
It's a family business that operates at the top level and really cares about their customers.
It's like shopping in a candy store, only instead of candy they sell bikes and bike accessories.
Lucky to have them as my go-to place for all things bike related! 

You are knowledgable about the products you sell because you use the products you sell. That makes a big difference.

I found the whole team to be super friendly and helpful. And the bike works great after the repairs!

Top-notch service, and an exceptionally knowledgeable and friendly staff who prioritize finding and fitting the right bike to the rider.

As always, TREK bikes are proven number one! I always trust them since I started riding them way back. I purchased 2 bikes in 2011 from Chain Reaction and until now they are still in good riding condition. So when I decided to buy my wife an electric bike, I called Chain Reaction. The team were so friendly esp. Mike and Becky! They gave us a good deal. Becky was so patient and explained everything from bike sizes and fittings. Thank you, Chain Reaction and team!!

Friendly and knowledgeable staff.

Awesome Father Son team. First class. Kind honest and fair. Thank you for all your help

Name removed

Timely service. Friendly people. They know bikes, their products, as well as the competitors. But it’s not one of those shops where you feel like you need to have studied all the new products and changes to ever evolving bike technology or have to be Cat 2 or higher racer in order to ask questions. I asked a truly stupid question, they didn’t blink, roll their eyes or in anyway react negatively. They answered my question and never made me feel like an idiot.

Chain Reaction has earned their top notch reputation. When something on my bike needs adjusting, I take it to chain Reaction because I know that it will work properly when they are done. Based on experience, I do not have the same confidence in other bike shops.

As an explicit example, I recently took my Felt road bike in to address a shifting problem that had plagued me for some time, and even with 50 years of cycling experience, I was unable to resolve the problem myself. When I brought my bike in to Chain Reaction, Mike was available and took care of me personally. He worked with me in the store to fully diagnose the problem (including setting up the bike on a trainer so he could observe the problem in action as I rode the bike) and then he proceeded to do the repair and adjustment himself since "he had the time and knew what needed to be done." And finally, he had me do a test ride when done to make sure I was happy with how things were now working before declaring the job complete. Needless to say, I am very happy with both the service and the result, and can recommend them without reservation.

Mike and his team at Chain Reaction are the best, most honest and reliable local bike store folks. I only do business with them!

They are absolutely the best bike shop. thanks again

I think the service is very knowledgable and the turn around time is always very quick.

Mike is always a pleasure to deal with. I walked in and he dropped everything to help me with my bike noise. He worked through it in a logical manner and had me out the door in less than an hour. As always exemplary service with reasonable prices from Mike

Great people, knowledge and service.
I like that you get to know your customers and that when it is possible you help them out with smaller maintenance issues the same day.

Great and reliable service. Good to have a bike shop you can trust
JT

Knowledgeable staff

My handlebar tape had small rips (paid for tape + servicing).

I brought in my bike for lots of deferred maintenance and I loved that the team assessed it immediately and gave me an accurate estimate of cost. The bike was fixed right on schedule and at a fair and easily understandable price. I have already recommended Chain Reaction to a friend!

The team at Chain Reaction was incredibly helpful with follow up service on a bike we purchased from them. The was an odd issue with the brakes on the bike and the replaced them with an upgrade and discounted both parts and labor for the repair. Communication on follow up was also outstanding.

Friendly service and good prices.

Helpful and knowledge staff, while being kind and flexible. Detailed email of the issue. A total pleasure.

Chain Reaction Bikes is a family owned and run local bike shop, thats been around for decades. The staff there are long-time employees who are experienced bike-riders and know bikes, components, parts and accessories. I have purchased Trek bikes and bike stuff at Chain Reaction, and used their maintenance shop since the 1980’s. They’ve withstood the test of time and remain my go to shop.

You guys rock!

It was convenient from a location standpoint and quick. Very good group of individuals to work with.

My first time in since you moved across the street - great store - very spacious - lots to choose from!

Staff, product. Great help and information

you guys were great! Everyone was very knowledgeable and helpful. Had my 17 year old bike serviced and all is good! Thank you!

friendly, gave good tips on servicing my bike. Did not try to upsell.

Mike and Steve and their families are expert and professional about all thinks cycling.
Great service and expertise and they have great bikes there!

Very friendly and informative staff. And I appreciated their inventory system. The part I wanted was somewhat unusual so I doubted it was actually in stock - but it was! Thanks so much.