based on 2490 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Polite, professional and efficient service.
Very helpful and down to earth bike sales and maintenance. Great selection of product for every level of cycling and need.
Chain Reaction staff have always been friendly and knowledgeable. I've been a loyal customer for 25+ years.
Friend ly
Expert staff who are super friendly and helpful!!
Great people, fast and good work, reasonable prices.
Personable assistance. Knowledgeable and skilled staffs. Quick turn around. Good price.
Super nice, very knowledgeable. Thanks!
Very personable service, which means a lot to me working in a customer service industry myself. My son picked his bike for his Birthday and he absolutely loves it. He also got a helmet and a bell that color coordinated and he couldn’t wait to show his sister and his friends. We will definitely be back.
Product knowledge and Great support after purchase
The staff was very helpful and helpful.
I’m extremely happy with my experience and new bike .
Staff were friendly and knowledgeable of the products. I brought my bicycle for a tune up and chain replacement. The service on the bicycle was great.
The nicest and most knowledgeable people
Sales person gave helpful information about what product would aid my problem.
Great staff, great Trek products, great prices. Our go-to bicycle center for many years and 5 bicycles!
Chain Reaction is customer friendly, responsive and thorough. It’s difficult managing a small business today but Mike and his family do a great job.
Mike and his team are great, they know what they are doing.
The store is nice and clean. They are very polite, friendly and had my bike ready ahead of time..
Thank you for your service.
They are knowledgeable, quick and friendly. They are the store I always go to now.
Great service. Friendly and competent advisors and bike shop / maintenance staff. They have expertise with Trek bikes, components, parts and repair.
Mike is The Man! The bolt that holds my gear selector on the right handlebar had slipped off, dangling only by the tape. Mike was able to reconnect it within 15 minutes. It was a major safety hazard, so my hat is off to Mike. And it only cost me $4.
While I do wish you rep'ed more brands of bike, your store is spacious, clean, and professionally run from end to end. Your team to a person have great and helpful attitudes and make you feel welcome there. While edgier shops make you self-conscious about asking questions, the team at Chain Reaction are super supportive of your clients and consider all questions good ones.
The gentleman who helped was extremely nice, helpful and new what was happening with my inner tube immediately
So good
Very helpful and knowledgeable staff - went out of their way to get my bike ready on Saturday afternoon so I could ride on Sunday.
I like being able to directly talk to Mike about caring for my bike. I trust his judgment
Service is excellent. Kevin, Becky and crew will take care of you. Mike and Steve know their stuff!
Chain Reaction Bikes has the most knowledgeable people and the best selection of products. I’ve been a customer for decades and always find the parts I need and the best advice there.
FAMILY SERVICE OFF THE CHARTS
The employees were super helpful and kind, they accommodated my dog, and recommended me a great bike and accessories. The bike was ready much quicker than I thought, too!
Good products and excellent services.
Great service and nice showroom