based on 2875 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I appreciate the solid advice and the fact that they always get repairs completed when they say they’ll be completed. The price is fair for parts and labor also.
Great service and they know bikes better than no one!
Friendly and helpful when stopping in half hour before closing
Great experience would always recommend
Knowledgeable and nice!
I get a clear picture for my bicycle needs, and a few times it was rectified as a drop in.
Very friendly with fast service
Great and Knowledgeable customer service. Thanks
Friendly and knowledgeable service from a local family-run business!
The staff was friendly and helpful. I was able to get my bike tire fixed quickly and reasonably
Great customer service from Becky, I felt very taken care of, she let me ask multiple questions as I’m new to road bikes. Very happy I was able to get the bike in the size I needed along with some great accessories and gear to head out on the road. Great, friendly shop!
I have purchased many bicycles, helmets, clothing and other accessories and maintenance items from Chain Reaction Bicycles and have found them to be high quality and reliable. Regarding the services, Mike and Steve and Becky and Name removed have all been great to work with for purchases and repairs. I cannot speak more highly about Mike and his expertise in diagnosing and repairing bicycles. He is so knowledgeable and the cost of repairs is very reasonable. Please consider Chair Reaction Bicycles for your next purchase.
Personal service--they know me and care about my bike.
Personal professional services. Confident that my repair was going to be done right the first time. Competent fair small business. I always purchase my bikes, apparel and gear here.
I trust the advice I get from your team, and I believe you operate with integrity.
Service for bikes purchased at their store is great
They worked with SRAM to replace a RED eTap derailleur that was still under warranty. It took one week. To my surprise, they didn’t charge labor. So I was able to buy a new Pearl Izumi jersey (on sale!) and a pair of Pearl Izumi socks.
Made my day
Knowledgeable technician with great attitude toward customers!
Great personal consultation and service.
Good selection of bikes, parts and accessories.
Nice open store layout for browsing.
Great bike shop…always very nice and helpful.
Very friendly staff and reasonable pricing.
I have been a customer for 25 years and I am always treated with respect and kindness. Everyone is very helpful and friendly and I know that when I have an issue with my bike, it will be resolved in a very timely manner.
Mike is very knowledgeable, and easy to work with. I had a bent rear derailleur hanger with my road bike, and Mike explained the problem and possible solutions to me in a way that I can understand. I felt comfortable leaving my bike to someone like Mike
E erroneous was very friendly and helpful.
I have been a Chain Reaction customer for many years. I like that it is a family owned business. I like that they really know there stuff. Plus they are fast. If I have something that needs to be fixed they often are able to fix it right on the spot. But most of all I like the team. They are just good people!
I like that Chain Reaction has all the maintenance records on my bike, so I don't have to remember what I replaced when. Employees listen to my inquiries, and try to help people with the right price-point they are looking for. Should out to Lexi & Becky!
Mike, Kevin, Becky, and Mike's brother are absolutely fantastic at taking care of their customers. This includes their hired associate!
You can't go wrong dealing with this family owned bike shop! Their prices are competitive. Not cheap but they never gouge!
The service they provide is well worth the visit and purchase.
Mike and his team always take good care of my Trek bikes. I have purchased several hybrid Trek bikes and they make a point to make sure the bike that you are purchasing is the correct size for each customer. They make adjustments so the fit is just right before you take your new bike home.
Additionally, if your bike needs service after the sale, they are there for you when you need help. In this day and age, they go above and beyond what many businesses do to keep you a satified customer. Great job to the CR team!!
Quality of products are great.
Very knowledgeable, reliable and responsive. Fairly priced services.
Very professional and friendly with large selection of products
Always receive prompt attention when I come in for a bike check (chain, brake pads, rotors, etc) and get great suggestions on needed products.