based on 346 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Hi - You guys are great. We like working with each of you. Thanks for tending to Jame's bike. I know that flat tires can be tricky.
-Josie
The best customer service and personal attention of any bicycle shop.
Great service and selection. Thanks!!
Personalized approach and care and the genuine honesty in how customers are treated. Very much appreciated!
This is a family owned shop with all the family there to help. They care about you and your bike and will do anything to be sure you are satisfied with the work they have done. I very much appreciate their service and attention to detail. They are great!
There was too long a wait time to get the repairs that I needed.
Stopped by on Thursday, 10/10/19, on a quick errand to purchase an ‘old-fashioned’ bicycle bell for a 👶🏼 baby gift.
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•Bright, clean & beautiful shop.
•Was able to park at curb close to business at ~1pm.
•Found EXACTLY what I needed/wanted to buy.
•Excellent customer service.
•Spent 5x more 💲 than I intended, due to
discovering a wide selection of merchandise.
•Liked the rapport & energy of the staff.
•Would DEFINITELY buy a 🚲 bike there when I’m
ready to consider such a purchase
Mary E. Rossow
RossowResources.com
I was very pleased!!
Youre very friendly and helpful, it made me want to give you more business. I enjoyed walking in and being helped immediate.
Top notch customer service by Sonia, Becky, Kevin and the entire team!
Great selection of options with all the accessories needed.
I am highly satisfied and I would recommend chain reaction!
Good selection, helpful, and friendly staff.
Don patiently provided excellent recommendations and was very attentive to details. I would certainly go back for anything bike-related and would recommend Chain Reaction wholeheartedly to family and friends.
Ordered the right part, reasonable price, and arrived on time.
Great staff and service. Very knowledgeable about bikes.
Friendly, knowledgeable sales people recommend the right products. Installed the pedals I bought, which was much easier than struggling with them myself (the old ones didn't come off easily).
Chain reaction is the best. Great service, always friendly and helpful employees.
My high schooler rides her bike to school, so it is her “car”. She had a flat but didn’t realize it until after her sport practice ended at 6:15pm.
We raced to your store, and it was 1/2 hour before you closed and you did us a favor by changing her flat tire when there really wasn’t quite enough time.
I was incredibly grateful that you helped us. We are loyal customers because of service like this which we have received from you throughout the years!
Long wait time for repair appointment
Everything, including the expert advice and the benefit of experience.
Friendly people.
I was looking for a medium frame Super Commuter 8 and they had it! I traded my old bike in and got my seat and pedals changed out. It was a happy occasion and I love my new bike. Mike was very helpful and an excellent tutor for the Super Commuter. I am so pleased and happy to know they are only a few minutes away from my house.
Thank you Chain Reaction!
Everything!
Everything!
Kindly explained the details and adjust the geometry.
Super helpful, knowledgeable, friendly and FAST.
Good well run shop.
Friendly and helpful staff.
I enjoyed the overall buying experience.
Knowledgeable people. Good service.