based on 245 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
They took time to recommend new shoes that fit well, installed my cleats, lubed my pedals & even checked my brake shoes for wear. Just amazing service - over and above expectations in every way.
Your staff seems very knowledgeable.
Great apparel and safety gear!
Great service
Good people and good products!
Knowledgeable, friendly, helpful staff, quick service for small repairs like flat tires, nice selection of useful accessories.
By no fault of Steve's, the computer system wouldn't allow us to order the tires listed on the website, and it still wasn't resolved after 15 minutes so I had to move on without my tires on order.
The helmet size I wanted was not in stock, and the sales person said that he couldn't order it until he makes the next big order from the vendor because the vendor charges high shipping fees. I still bought a helmet, hoping that a smaller size will fit my husband, but I was thinking to myself "I could just order this on Amazon." I want to support independent retailers so I'm not unhappy with the service, I just think it would be very easy for someone to walk away when there's not even an option of ordering the item you want within a few weeks.
I like Trek bikes that they carry
Good advice from people I know.
Great people, great service and very fair prices. I jammed my e-bike on the Belmont trails and Mike unjammed it during my visit. He was careful to make sure that I was satisfied with the bike before I left. I could not have asked for more. Great, competent service.
Trek products are excellent products and the people in this shop are simply excellent, very open, ready to help, give advises. I will strongly recommend this shop
Better hours on the weekend (e.g., open on Sundays)
They know what they are talking about and I always enjoy a visit.
Personalized care! It's always nice when I am greeted by my name...shows that the employees really care about the customer and the particular issue/need.
Service was as good as it gets
Very knowledgeable and friendly service. With the salespersons help I was able to find a bike for my daughter in a relatively short amount of time. There was no "hard sell", just friendly advice. There wasn't a lot to choose from, but most of the bikes in the price range I was targeting are very similar. The main deciding point was whether she liked the color...
Your team is always knowledgeable about the products and interested in helping.
Great personalized service and advice.
Excellent help from staff's knowledge in selecting the best possible solution to fit my riding style. Sounds like they test these products throughly beforehand. Prompt and courteous staff will get my recommendation anytime.
Wonderful very knowledgeable staff that knows so much about bikes. We are lucky to have this bike shop in our community. I highly recommend them for both service as well as sales. They have an excellent selection of bikes.
Knowledgeable staff offers practical info for all levels of cyclists. Family-run business with conscientious owners who have logged thousands of miles on bikes. Service is professional and reasonably priced. Highly recommend Chain Reaction.
You have always given me great service......ALWAYS!
Kevin is a very nice person and takes time to explain all options I should consider buying a new bike. Very friendly staff
Fantastic personal professional service
You guys are the best. Mike defines what customer service is and I always look forward to my errands there!
This is my favorite bike shop. I purchased 4 road bikes from them during the last decade, and they always took great care of me. The staff is super friendly, helpful, knowledgable, and the mechanics know their stuff! I won't take my bikes anywhere else.
High quality, dependable products but the most important aspect to me: the people that work there. They are friendly, helpful, explain things in terms I can understand and are trustworthy.
Very thorough, no rush service. Thanks for getting me back on my bike riding again.
I love my new helmet it fits perfect I feel safe in it and I really liked the service and 10 knowledgeable help from the staff . I give it a thumbs up .👍