based on 2426 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Friendly staff, happy and willing to help
The best “high touch” service in the business! They are all about finding the best bike a fit for you…and following it up with amazing service. Brad Miller
Very informed and helpful employees
Your friendly service and everyone so knowledgeable.
Willingness to go above and beyond.
I dropped my chain and couldn't get it unstuck, so I called to see about getting my bike serviced. I took it in the next morning, and they fixed it and did a tune up all that day, delivering ahead of their estimated schedule. Glad I bought my bike at Chain Reaction!
Excellent, friendly repair service. Very professional business with employees that do excellent repair work. My bike is as good as new again!
These guys are the best. Hands Down! Very helpful in pretty much anything bike related. Always nice to purchase stuff from them. I never have to worry.
I like the people and their attention to detail when servicing my bicycle.
Great service and staff.
I like the staff!
I’ve always liked TREK bikes very dependable and lasting for a long time.
good honest people, and good service!
Very kind and helpful staff.
Absolute cycling professionals. You know your products and work hard to match them to the best interests of your customers. You have taken tremendous care of me over many years. You also have high honesty, integrity, and customer service. That's a winning combination in my book.
Mike fixed my wife's bike while I waited then gave me some tips about bike maintenance. Great service and very reasonably priced.
I love working with a family owned and operated business that really knows their stuff! The breadth and depth of knowledge along with very friendly service is such a wonderful experience. I have been a loyal customer for over a decade!
Your personal attention and the quality of the work.
I came in to buy a tire & check out bikes for me. I appreciated all the great information comparing bikes & that I had the opportunity to test the bikes out.
great bikes great service
Had a great experience shopping at the Redwood City location. Employee helping us was very Knowledgeable, very helpful and patient.
As always, my number one bike store.
Extremely honest, forthcoming and trustworthy folks. It’s a family run business and I wish them all the best.
Thank you Kevin for the cassette install on the Taxc trailer. Excellent and fast service.
Friendly service.
Family operation.They are all in it together. You can drop in with a problem and they stop
what they are doing to help you.Good service with a smile.
Thanks Chain Reaction.
Valerie Jones
The service is great
The person who helped me was very knowledgeable and friendly, got me everything I needed, and made sure everything he was doing for me would work. I cannot recommend Chain Reaction enough.
I had a great experience at Chain Reaction and purchased a Trek Allant+ 8S e-bike. Kevin was an excellent consultant, super knowledgeable and easy to work with. I am stoked with the whole experience of choosing and getting kitted out with my new bike. I highly recommend the shop.
Top of the line products and outstanding customer service. I highly recommend chain reaction bicycles.
We got very good advice for a bicycle for my 14-yo son with regard to size and style given his interests, which include general use, trails, and jumps. They had the 2023 model available within a week in his chosen color and for a good price. One small adjustment of the seat post on picking it up, and he was good to go!
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