based on 382 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
When I find I need something, Chain Reaction always seems to have it. A replacement strap for a Sidi shoe? Yup. (In the store, even, no need to get it from the warehouse). Arm- and leg-warmers in July? Yup -- out on the shelves, even, not tucked away until winter. Take-a-Look mirrors? Yup. Both the short and the long variety, and the helmet adapter. And on and on. That, plus very competent and helpful staff; what's not to like?
Becky has been great in helping me select bikes, learn how to take care of them and have fun on them.
Great team, very knowledgeable and great business practices.
Very friendly and honest.
Family run institution. Know Trek bikes.
Very friendly, knowledgeable staff. They're not in my neighborhood, but they're my new neighborhood bike shop.
Mike J and all the staff were friendly, nice, informed, helpful and patient! Most pleasant experience I've ever had buying a bike!
Great service!
A very helpful staff who is always delivering top notch service
Great service
Good selection. Trek bikes . Friendly knowledgeable staff.
Really like the personalized service and the quick turn around.
These folks know bikes because they ride them -- just like their customers. They are a family business, which is even better. I have gotten great bike fitting, sales service and explanation for any random question I have. They have great bikes and accessories to fit you out just right. The shop is a good distance from where I live -- and because of their great service, expertise and bikes, I just bought my second bike from them.
Excellent service
Excellent knowledge of products
No hassle service
Good selection of products
Every time I walk into Chain Reaction I find it calm, orderly, with a big selection of product and super knowledgable and helpful staff. How cool is that?!!! I have been a customer of Chair Reaction since I moved to the area in 1984!
You are available and know your products. I hope you outlast Amazon.
product knowledge, friendly associates.
Efficient process, quality work
We were greeted right away and our problem was solve and out the door within 10 minutes.
LOCAL bike shop, convenient location, helpful, friendly staff.
The primary draw for me is knowledgeable and comprehensive service that continues past my initial purchase and throughout the ownership of my bike. It doesn't hurt that Trek has some nice bikes as well.
Thorough intake, friendly customer service & product knowledge, and timely turn around.
Comprehensive selection of bicycle products. Informed personnel.
Chain Reaction is simply the best cycling store in the peninsula. The quality of products provided is superior. They provide great recommendations on what to use, when, and how. I highly recommend Chain Reaction!
Good service and nice knowledgeable staff make shopping at Chain Reaction a fun experience.
Very helpful
just helpful/cheerful...and local! took tine to help me with an issue over the phone on my first ride.
Staff was very knowledgeable and professional
Good attention to detail.
I like that Chain Reaction is owned and staffed by a family who are cyclists. They know their products well and give great customer service.
Mike McRae