based on 2666 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Reliable, easy to operate and liked the warranty!
Great equipment and professional personal service
What I like is the highly knowledgeable staff and owners who not only sell bike parts but know how to install them.
Very knowledgeable and friendly staff. It's been that way since I bought my first Trek at Chain Reaction—so long ago that I can only guess it was about 1990.
You always put customers and service to them first! Fast, extremely knowledgeable and very friendly. The epitome of a great family business!
Very friendly service from knowledgeable people.
Chain reaction did a great job getting to the root cause of my rattle on my road bike. They very much prevented a future possible crash because of my hard to see, thin cracks in my back wheel. Thank you Mike for giving a new life to my bike!
Quick and convenient bike service.
Becky was so helpful and knowledgeable, it made the entire experience so efficient and easy for us! We were able to take home my bike that day and we ordered my husband’s bike which we received promptly within 5 days. Would definitely recommend for anyone looking for bikes, accessories, or anything else biking related!
Knowledgeable, competent and trustworthy service. Outstanding bike fitting and bike servicing. I drive from San Jose just for your shop (both sales and service).
They have all the small parts and know what I’m looking for
Amazing staff, very professional, knowledgable & friendly
Great and prompt service.
They are simply the best!
I was very pleased with the service I recieved and I would tell other people to shop there ,
They are very good quality products and their representatives are very friendly.
A very professional family run business..
Always friendly and helpful every time I visit the store..
They have lots of great deals on their products..
I highly recommend them if you need a bike or accessories..
MMM
Premier service as always. Thats why I keep coming back for the last 33 years.
You are the best team in town! Great equipment, great repair turnaround, great service. We just have to stay fit to keep up with your offerings!! Brad & Helen Miller
Customer service and accommodating.
Friendly service.
Becky and the team were awesome! She took the time to listen to my needs, answer all of my questions, set up a bike to my liking for a test ride and made it awesome post purchase. They made sure I knew what was on sale too.
Trustworthy and honest feedback for a vintage mountain bike that was refurbished back to top performance.
Friendly, knowledgeable and very helpful to their customers.
They are very professional in both sales and service.
They love making suggestions or workarounds to help save the customer money and informing you on the products they sell.
They are cost-conscience, value driven and ask the right questions to achieve what you want to buy or get serviced.
Family-owned business where everyone works well together, shares humor and stories with their customers and makes the customers feel appreciated. They all have great personalities.
Store is nicely set up with zones for sales, service and with plenty of room to browse.
You had the bikes I wanted and Steve was really helpful all through the process. I also really appreciated that folks masked when sick to keep their customers safe.
Great customer service and advice when selecting a new helmet.
Best bike shop around! Friendly, helpful, excellent, family owned service.
You're reliable!
Your products are top notch, and your customer service is even better.
Rebecca has always been helpful with her knowledge, but her personality shines through and makes the experience in the store greater.
Friendly and helpful staff!