based on 2967 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Love the service
Keeps me biking inducing massive pleasure remaining coachable dynamic fluid and flexible
Knowledgeable staff and high quality products. Very helpful in addressing issues. Friendly atmosphere.
The whole team will bend over backwards to help you.
Mike went out of his way to find an discontinued handlebar in his stock and even send it to me out of state. Thanks!
Chain Reaction focuses on the brands and products I like, and they are not preoccupied with selling to the very high-end super-experienced customer. Nor do they try to upsell you a product beyond what you really need. Staff are friendly and approachable, and they take the time to explain things so I understand them. They don't make you feel dumb or like you walked into a place you don't belong, like some other bike stores do. I'm an experienced 70+ year old cyclist but just not into the technical details about gear and components, and I find that Chain Reaction meets me where I am.
great local store, staff very helpful
Mike is really amazing. I always will come back for service and when its time for a new bike I will come to Mike.
Friendly helpful staff.
I have been buying bicycles from Chain Reaction for over 20 years and really value the experienced staff and the quality products they offer. I have been very happy with the bikes and the service. It is my go to shop for all of my bicycling equipment needs. I have been a very satisfied customer.
I bought a new electric bike and barely used it. I wanted to trade it in and buy a non-electric bike but your store would not accept a trade-in. Also, your store would not buy my used bike. This forces me to go another store, or sell my bike myself and then purchase another one.
Steve and his team do a great job. I needed my new TREK bike fitted and Steve spent over an hour getting it just right. He measured me as well as the bike. He adjusted the seat tilt with a bubble level, adjusted the seat height, and adjusted the stem length and head tube height. He also sent me home with an alternate length stem and head tube extender, in case I might want to make further adjustments later. He stayed with me the whole time, and had other team members take care of other customers who came in. Steve's knowledge, experience and care make all the difference!
I highly recommend Chain Reaction Bicycles.
Sincerely,
Steve Jones
Woodside CA
Excellent bike service,
Customer service is superb!
Love the treks
the team at Chain Reaction are very responsive to one's needs.
When I walked through the door for the first time, I was initially told that there would be a four week wait to perform work on a bike that had not been ridden for years but was in excellent condition. But they immediately lifted the bike on the repair stand and very quickly determined that it was a relatively easy maintenance job (change out the inner tubes, install a kick stand, inspect the bike’s overall condition including the derailer) and estimated that it could be ready that day (Saturday) but probably Monday. I was very pleased with that time frame. I would definitely recommend Chain Reaction and will go back to have them inspected another bike that I have that has not been ridden in years. Five Stars.
Staff is helpful and answered all my questions.
Reliable and fast service
Long time customer and they are knowledgable and skilled and a pleasure to work with.
From buying my bike to getting parts and maintenance items, the staff at Chain Reaction Bicycles has always been friendly and knowledgeable.
excellent service and customer support
Professional services and very knowledgeable staff.
Love my neighborhood bike shop. They’re always so helpful and they’ve got a great attitude and all the parts I need.
Staff is knowledgeable, helpful, honest, and helpful. For bike service, they check and see what you need. They are reasonable and fair.
Knowledgable friendly service. You met your delivery time estimates.
Great
Steve, Mike and Becky understand the underlying nature of what is wrong with a bike before offering financial fixes. In fact many times in the past and recently, they have fixed problems with my bike at no expense to me. I trust their family owned operation because it runs on honestly before profitability.
The bikes were perfect for what I wanted and the owners were very helpful. It was a very good experience!
Service is very good the experienced staff take the time to answer any questions you have and they are not pushy at all.
Very welcoming bike shop.