based on 403 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Family owned, great service, and job well done.
Love the expertise and quality products. And we also appreciate you helping us determine what is best for the family.
Very knowledgeable
I always to get terrific service at Chain Reaction when I come in. This time, a liquid amber spiky ball pierced my rear tire and created a dangerous bulging hole. Steve found a distributor of my rare tire and had it expertly installed within days. Sonia provided excellent customer service.
Very knowledgeable and helpful staff. It's our neighborhood go to shop.
Everyone was so helpful and it's a beautiful store
Great customer service. Very knowledgeable.
Good products at reasonable prices, excellent friendly service.
Very good customer service
Despite the racing background of the owners, the advice and products cover a wide range of riders.
All the staff are very knowledgeable about the bikes and other equipment that they sell. Their service is outstanding. They have serious cyclists and one can trust their recommendations.
Mike Glogowsky
Great customer service and knowledgable staff.
Friendly and helpful staff who know their stuff!
Well priced and knowledgeable staff.
Great service
The service is great! I came in for a tuneup and the gentleman told me I didn’t need a full tuneup.
Sure wish you still had the Cupertino store.
The service is always top notch, the staff is friendly, the prices are reasonable, and they know what they are doing with bicycle repairs. I purchased 5 bikes here over the years, and I’m sure I’ll buy more.
You have provided good personal attention each time I've been in the store.
People are very helpful!
Good service , advice and help
Thanks
Kevin was very nice and helpful. I was able to get the bike for my son we wanted for Xmas and he gave me some good advice for a new bike for myself. I plan on returning to purchase new bikes for my wife and I.
It's always a good experience when I visit the store. They are well stocked with friendly and knowledgeable sales people. I've bought my last two bikes and many accessories there.
Excellent and knowledgeable staff offered different gift solutions and found the right choice in the right size. My entire experience at the shop was terrific. Plus I got what I needed in no time!
Efficient Service and Knowledge of All types of Bicycles, Friendly Employees and Very Helpfull.
They have great service and are really knowledgeable. I always enjoy talking with Kevin and asking him questions, the staff is the reason this is my favorite bike store in the area.
you guys are always there for me no matter what I need.
I like that Chain Reaction is owned and staffed by a family who are cyclists. They know their products well and give great customer service.
Mike McRae
All the people that work at Chain Reaction are friendly and knowledgeable about bikes. They do the job right the first time and keep you informed on the status
Great service, friendly family owned business.