Chain Reaction Bicycles - CA
Chain Reaction Bicycles 1451 El Camino Real
Redwood City
CA 94063
United States

Average rating: 9.8 out of 10 based on 2490 ratings.

What our customers think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   October 4, 2024 — Rated 10 out of 10 by Dave Schwan Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service and nice showroom

Report a concern   October 3, 2024 — Rated 2 out of 10 by W.M. Chain Reaction Bicycles-Redwood City
How did we disappoint you and what can we do to make things right?

Polite, professional and efficient service.

Report a concern   October 2, 2024 — Rated 9 out of 10 by N.R. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful and down to earth bike sales and maintenance. Great selection of product for every level of cycling and need.

Report a concern   October 1, 2024 — Rated 10 out of 10 by Michael Li Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction staff have always been friendly and knowledgeable. I've been a loyal customer for 25+ years.

Report a concern   October 1, 2024 — Rated 10 out of 10 by R.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Friend ly

Report a concern   October 1, 2024 — Rated 10 out of 10 by A.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Expert staff who are super friendly and helpful!!

Report a concern   October 1, 2024 — Rated 10 out of 10 by Joel Wilson Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great people, fast and good work, reasonable prices.

Report a concern   October 1, 2024 — Rated 10 out of 10 by Supatra Chowchuvech Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Personable assistance. Knowledgeable and skilled staffs. Quick turn around. Good price.

Report a concern   October 1, 2024 — Rated 10 out of 10 by R.S. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Super nice, very knowledgeable. Thanks!

Report a concern   September 26, 2024 — Rated 10 out of 10 by Katerina Sevilla Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very personable service, which means a lot to me working in a customer service industry myself. My son picked his bike for his Birthday and he absolutely loves it. He also got a helmet and a bell that color coordinated and he couldn’t wait to show his sister and his friends. We will definitely be back.

Report a concern   September 26, 2024 — Rated 10 out of 10 by Eric Huber Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Product knowledge and Great support after purchase

Report a concern   September 26, 2024 — Rated 10 out of 10 by M.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The staff was very helpful and helpful.
I’m extremely happy with my experience and new bike .

Report a concern   September 26, 2024 — Rated 10 out of 10 by Alfred Pineda Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Staff were friendly and knowledgeable of the products. I brought my bicycle for a tune up and chain replacement. The service on the bicycle was great.

Report a concern   September 24, 2024 — Rated 10 out of 10 by A.A. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The nicest and most knowledgeable people

Report a concern   September 22, 2024 — Rated 10 out of 10 by T.J. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Sales person gave helpful information about what product would aid my problem.

Report a concern   September 21, 2024 — Rated 10 out of 10 by K.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great staff, great Trek products, great prices. Our go-to bicycle center for many years and 5 bicycles!

Report a concern   September 19, 2024 — Rated 10 out of 10 by J.L. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction is customer friendly, responsive and thorough. It’s difficult managing a small business today but Mike and his family do a great job.

Report a concern   September 19, 2024 — Rated 10 out of 10 by C.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Mike and his team are great, they know what they are doing.
The store is nice and clean. They are very polite, friendly and had my bike ready ahead of time..
Thank you for your service.

Report a concern   September 19, 2024 — Rated 10 out of 10 by C.K. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

They are knowledgeable, quick and friendly. They are the store I always go to now.

Report a concern   September 19, 2024 — Rated 10 out of 10 by P.C. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Great service. Friendly and competent advisors and bike shop / maintenance staff. They have expertise with Trek bikes, components, parts and repair.

Report a concern   September 18, 2024 — Rated 10 out of 10 by Jim Burtt Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Mike is The Man! The bolt that holds my gear selector on the right handlebar had slipped off, dangling only by the tape. Mike was able to reconnect it within 15 minutes. It was a major safety hazard, so my hat is off to Mike. And it only cost me $4.

Report a concern   September 18, 2024 — Rated 10 out of 10 by Matt Mcwright Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

While I do wish you rep'ed more brands of bike, your store is spacious, clean, and professionally run from end to end. Your team to a person have great and helpful attitudes and make you feel welcome there. While edgier shops make you self-conscious about asking questions, the team at Chain Reaction are super supportive of your clients and consider all questions good ones.

Report a concern   September 17, 2024 — Rated 10 out of 10 by B.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The gentleman who helped was extremely nice, helpful and new what was happening with my inner tube immediately
So good

Report a concern   September 15, 2024 — Rated 9 out of 10 by R.B. Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Very helpful and knowledgeable staff - went out of their way to get my bike ready on Saturday afternoon so I could ride on Sunday.

Report a concern   September 15, 2024 — Rated 10 out of 10 by Terria Brewer Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

I like being able to directly talk to Mike about caring for my bike. I trust his judgment

Report a concern   September 14, 2024 — Rated 10 out of 10 by Jay Morningstar Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Service is excellent. Kevin, Becky and crew will take care of you. Mike and Steve know their stuff!

Report a concern   September 13, 2024 — Rated 10 out of 10 by Jeff Norris Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Chain Reaction Bikes has the most knowledgeable people and the best selection of products. I’ve been a customer for decades and always find the parts I need and the best advice there.

Report a concern   September 13, 2024 — Rated 10 out of 10 by Anthony Bertolacci Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

FAMILY SERVICE OFF THE CHARTS

Report a concern   September 12, 2024 — Rated 10 out of 10 by Alexander Youngblood Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

The employees were super helpful and kind, they accommodated my dog, and recommended me a great bike and accessories. The bike was ready much quicker than I thought, too!

Report a concern   September 12, 2024 — Rated 10 out of 10 by Ron Moreno Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Good products and excellent services.


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