based on 1028 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great customer service. Thank you!
Chain Reaction in Redwood City is family owned and the warmth of family greets you when you enter the shop. The service is exemplary, the products first rate. Since our first visit to Chain Reaction we have been loyal customers, recommending them to others. We are made to almost feel a part of their family as well and can’t imagine having our bikes serviced anywhere else.
They always make everything easy for me the customer. This time it was Becky, but no matter who it is, they are happy to help and I always leave happy.
I am a bicycle lover! Chain Reaction takes great care of my bike. They also sell all the clothing and other accessories needed for me and my family to enjoy our bikes. My family has been supporting their business for over 30 years . They are like family to me. I trust their recommendations.
Mike and staff was super helpful. So nice
Very good products and the staff are very nice and helpfull, I recomend 100% this Bike shop
More brands, the Trek family is pretty limited. Other than that very happy with the shop. Good service, friendly atmosphere.
Top quality all around. Everyone is committed to both the product and the customer. Becky is amazing. She loves my bike as much as I do!
Knowledgeable, professional, staff. Excellent customer service!
Very professional, helpful and friendly
Friendly service. Good updates on order status.
Great bikes, great selection, and best of all, truly excellent customer service. The friendly and helpful customer service is what really puts your store head and shoulders above your competition.
Friendly and knowledgable customer service
I love that Chain Reaction in Redwood City is a family business, not just family-run, but family all around. They care about bikes, the people who ride bikes, and about their business—and it shows.
The trek bicycle, love it and the people staff, amazing, above and beyond!! Outstanding the service and how they treat and help!! 100% likely!!😊😊
Great products! and great service every time!👍🏻
You have an extremely helpful staff.
Great service from Mike and his team
Personal, knowledgeable service.
This is my favorite bike store ! I get great customer service and I could not be happier .
Service is excellent. I would shop again for all my bike needs.
Always great service and the protocol for Covid while going to the store are good
The service is great: your staff is very helpful, with a wonderful attitude. The products that you offer are top-notch, too, with a wide range of available sizes, variants, etc. Also, I like the idea of supporting a local business, rather than doing everything by internet order. My only hesitation in recommending your shop to others is that the prices are at the top end of the market, and there would seem to be very little in the way of discounts or other purchase incentives.
My wife Jeremy and I greatly appreciate the wonderful care you’ve taken of us and our bikes over the years. I rode yesterday after Monday’s bike repair. It’s so nice to have responsive brakes, a new bike chain and a properly functioning derailleur.
Thanks again,
Geoff (and Jeremy) Robinson
Personal and friendly service; great management of store and customer flow during COVID - I felt very safe.
awesome team, they know their bikes and what works and what doesn't. they do their best to find the perfect fit. Love these guys. bought 3 bikes from them. highly recommend
Everyone there has a high knowledge level, is willing to answer all my questions and provide advice. They do their best to fit me in with lower level maintenance and repair even if its not scheduled. I have purchased two road bikes from Chain Reaction. Vey happy with Mike and his entire crew.
good personal customer care
Mike, Steve and the team at Chain Reaction are extremely knowledgeable and customer service oriented. They helped me evaluate the appropriate carbon wheel and handle bar upgrades. In doing so, they ensured my wheels were installed properly, new handle bar re-taped and made sure everything was operating according to spec!
Great shop with very knowledgeable staff. They helped me select the right size and level of bike for my needs. They didn't try to up sell me to more expensive/capable bikes. And they were patient with my many questions.