based on 1862 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very friendly, knowledgeable and complete service. Plus they'll answer all your bicycle questions.
Absolutely the best selection and service. I am a 40 year customer!
While purchasing my electric mountain bike, my brother asked Karen, who was helping us, if they gave a military discount. She said no, but then volunteered her opinion on how there shouldn’t be any military discounts and how she couldn’t pay her employees in this area if she was to offer a discount. My brother who served overseas was very offended and stormed out of the store - and I wouldn’t have bought the bike if anyone else had them in stock. I’m not saying you need to offer a discount, but she should be more respectful and empathetic of others who you don’t know what they’ve been through.
Great service - real people!
Not open on Sunday
The staff are like family and I’ve always gotten the best sustainer service at Chain Reaction.
My neighbor, who's been a customer, recommended Chain Reaction. Mike took the time with me to explain my bike's potential issue, even though it was relatively a small problem. I didn't have to wait; in and out in 10 mins. I do appreciate that. I'll be back.
Great service done by experts. Staff are friendly and helpful
Continue being friendly :)
Steve and crew are great!
Person that helped me was very nice and they have Trek.
Excellent service!
Excellent service!
I was impressed that even though they were very busy, they made time for quick fix bike jobs like mine. This is good business.
I work with children on the Spectrum and recently asked for a donated bike. Not only did Chain Reaction Bicycles give us a fixed, ready-to-use bike, but they also gave us a brand new helmet without hesitation!
This generosity really made our students day as they used it right away. A few were even motivated to try it even though they are still using training wheels.
Thank you, Chain Reaction Bicycles!
Chainreaction is a family owned and operated business that always provides good service and is very responsive to any problems that may arise.
Great selection of bikes and the staff was very knowledgeable and answered all questions asked. Trying out the bikes on a planned route from/to the store was great. A little tricky when taking the 4 mile route especially riding on Jefferson St which becomes a little congested with cars and buses. There isn't an actual bike lane.
Knowledgable, friendly,community-minded.
My husband and I have been buying bikes from Chain Reaction for decades. We love our bikes, but we love even more having a Local Bike Shop (even though it’s not quite as local to us anymore) where we know the people and they know us. The service that Steve and Mike and the rest of the crew provide is top notch! Also the wealth of cycling/bike knowledge can’t be beat. They’ve gone over and above for us many times over the years, and we appreciate it more than we can say! ~First name removed & John
Fair and ethical.
Great service.
Great brand.
Service is fantastic
Friendly, knowledgeable, and efficient service!
It’s a family owned and operated business that I have been going to for over 25 years! They are friendly and helpful, they provide great guidance and service, and they love their work.
Love the personal service and attention to detail, and just the plain love of bikes! Becky found my bike for me and it matters to her that I'm happy with it. Love the whole family business model and community feel of the store.
Good selection of Bikes, parts and accessories. Plenty of helpful salespeople.
Kevin, and the entire staff, gave us excellent service when we came in to have a bike repaired and purchase a new bike!! We are so pleased and will continue to return for all our cycling needs. Thank you for your wonderful knowledge and service!!
My first time in Chain Reaction in over 30 years since I no longer live in the Bay Area. I found a huge selection and the staff was knowledgeable and informative. Highly recommended!
Everyone is pleasant, helpful, and knowledgeable. Always a pleasure to visit.
High quality, reliable, fast, and most importantly, trustworthy service.
People are very nice and helpful very knowledgeable they make sure you get the right parts before you get out the store!!