based on 268 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
You fixed my bike up like new! Rides great!
Courteous friendly staff. Quality work
Great Bike shop .... Friendly Staff ..... I got my bike service and was pleased with the results.
Chris is a helpful, knowledgeable and timely mechanic!
It was my first bike purchase from Cahaba Cycle and the staff did a great job of making sure the bike was a good fit. I appreciate the time taken in helping me pick out the accessories. Would definitely buy from you again. First name removed
These guys are super nice, friendly, polite, and efficient. They do great work, and they get it done in a timely manner. I was very pleased, and will be back often!
Excellent service - friendly
Good work and great customer service
Knowledgeable staff who are ready to help but not give any pressure to buy.
Good quality’
Fast and quality service!
There was a communication failure. That lead to labor and a parts installation that I was not apprised of, and that I would have not agreed to.
They recognized this and ate the cost of work and did so without hassle.
What more could I ask than that?
I have already referred a customer to them.
My bike was very dirty and unusable, and the Cahaba Cycles Trussville team did an amazing job on it. I’m so excited to be riding again and I will definitely be returning for future services and buying accessories for my bike.
Very good timely service. Helpful in answering all questions and concerns. Thanks
Super friendly and willing to help you get on a bike! They also love to give back to the community in ways that add exponential value. Incredible bike shop!
Bikes are nice and the store has one for every type of rider
I stopped by to ask about some adjustments on a kid's bike and they were able to get to it right away. I was prepared to drop the bike off but they had it adjusted in about 10 minutes.
Quality and friendly staff
All the staff are very help and informative. They do what they say they will do, always. Anytime they work or maintain a bike, I know I can take it straight to the triathlon or bike race and know it will work flawlessly. We have great discussions back and forth anything about best frame, tires, wheels that would work best for whatever ride, or race or terrain conditions I intend for each bike. Usually when each business has staffing turnover, customer service or product slips temporarily or permanently. Not a Cahaba Cycles. The same wonderful quality I appreciate and enjoy. What is most incredible, each employee has their personality. Some funny, some reflective, some quieter. So very nice to see all accepted, and ironically because of this every customer is comfortable. Jon is so fair with customers and employees alike. He listens, takes time to get to know people. Not only does it make him a better leader, but he knows the best product for any customer and his staff learns this trait from him.
Thank you! It really feels like home and I have brothers!!
Staff is friendly and helpful
Top of the line bikes; Great people very willing to accomodate!
Well organized and ran smoothly. The post ride meal was excellent
Outstanding service and knowledgeable team!
Very responsive. Good product.
Always quick to respond and take care of all our biking repair needs and services.
I have always received good customer service and love the brands you sell. I would recommend Cahaba Cycles to anyone.
Great customer service and very knowledgeable about bikes. Size for a 7 year old is a big deal and a game changer when learning to ride a bike.
Great Staff!! Super knowledgeable and dependable service. I dropped off my road bike to get a set of carbon wheels installed and all of the work was perfect. I ended up getting new tires and Steven found a very small crack in my rear derailleur and repaired it.
Steven and Daniel are great!
Excellent, fast service.