based on 2044 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Y'all are great. Bought 3 bikes from you. Greta service as well.
Daniel is great - he was very helpful. Super bike shop all around.
Great people!!!
Very nice and helpful
The service was very professional and polite while being very friendly.
No disappointments at all Jeremy was awesome courteous ,resourceful,responsive.Called me promptly and notified me that my order was ready for pickup. I asked him about a repair and he was quick with assuring me that it was very possible.I was given a quote and my bike is there getting repairs.I would recommend Cahaba Cycles 100% Look forward to using them for all my bike needs.
Communication was outstanding; everyone in the store is welcoming and helpful. Love this place
The service was top tier.They were very knowledgeable about my bikes that they assembled for me. I’m glad I choose Cahaba Cycle and I will highly recommend them to anyone needing bike services
Very friendly and good customer service! Fast service and super easy to work with.
Really like my Trek the Marlin 7 especially with the new tires, chain and gear cassette. Hard to believe I wore those out in 2 years and 7 months. No wonder the chain slipped sometimes. I put 20 miles on it after I picked it. Rode great. Also glad to get the lower air pressure tip to get better shock absorption and traction. And to change my chain about once a year based on my riding.
Knowledgeable and friendly staff that doesn’t upsell a beginner.
I purchased an E-Trike that needed some assembly. I dropped it off at Cahaba Cycle in Trussville and I was able to pick up within 2 days. Glad they saved me the time and hassle! I was quoted $90-130 for assembly, but when I picked it up it was $150. I guess it was more complicated than I anticipated. However, I do highly recommend them!
Forget the products and services, I love the people! Great communicators, even better personalities and tremendous knowledge!
They take the best care of my bike, and are always so nice and helpful with everything.
Timely and helpful response from staff
The staff was very attentive and friendly. I went in thinking I’d have to leave my bike for the weekend, but they had me diagnosed and out the door within 30 minutes. I just moved to Bham from ATL, super happy to have found such a great shop so soon.
Highest guality brands and products
They took time to listen. Called with estimate. Got repair done in timely time. All were very friendly making a customer at ease.
Very competitive price and quality merchandise.
Chris was so helpful, answered all my wisting, and made professional and thoughtful recommendations!
Super efficient and never have I been pushed by anyone via upscale. Love the repair team and their great work!
You did what you said you would do. Your attitude and professionalism means a lot.
Friendly dependable knowledgeable service!
There were several people onsite to help.
I found some gloves in my size!
Every one was great, and went out of their way to come up with an economical plan to repair an old bike for my growing Grandson.
Deason was very knowledgeable, friendly and answered all my questions even though I’m not ready to purchase yet. Offered to keep an eye open for demos as well which is much appreciated.
It was so nice to have such a simple process.
I was very grateful to be contacted with a suggested comparable replacement for the item I ordered - which is no longer being made. I found the service to be prompt, responsive and so helpful! The quality of the products and timeliness for order fulfillment were terrific.
Great bikes, gear, and customer service.
Service was responsive and effective. Staff are pro-customer. It’s a great neighborhood bike shop.