based on 2108 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
After pinching a tire on my daily ride yesterday, I took my bike to Cahaba Cycles (Trussville) and they quickly had it changed and ready to go within minutes. And I enjoyed the bike chat with Jeremy and friendly help. I'd recommend this shop to anyone needing bike service.
Staff members are knowledgeable, friendly, and helpful, and the $20 off that was offered really helps!.
Staff is welcoming & knowledgeable. Wide variety of bikes and accessories. Well-run shop. Wish there were lots more e-trikes and accessories...
As always, Cahaba Cycles in Trussville is a friendly place with an awesome staff to help make the bike buying experience easy and fun. I just purchased a new Trek and Jeremy had a wide selection of bikes and had a bike sent to the store so I could feel the different sizes and platforms so that I got a side by side comparison.
Virginia was most helpful and patient, I left feeling I had made a new friend in the bike world.
Variety and the opportunity to test ride to insure proper fit.
Awesome experience very knowledgeable employees.
You had a good variety of bikes in different price ranges that's affordable for someone who rides a bike a couple two or three times a year. Mitchell was absolutely a great sales person. He understood how often we may ride and showed us several options of bikes and bike racks. Although we did buy a bike rack online he did tell us the better options. Mitchell was patient with this old lady explaining the shifting of gears and the bike itself.
We needed a bike for our son. He had outgrown his balance bike and we needed advice on which bike would be best for him. We got expert advice and found a bike that was perfect for him. He was able to start pedaling as soon as we got home.
Very helpful staff. Daniel was fantastic!
Clean store, friendly staff, great variety of bikes and accessories. Love the new Homewood location.
Best customer service, so happy with my bike!
Great products and staff. Everyone there is knowledgeable and easy to work with.
had what i was looking for
Cahaba bikes did a fantastic job with replacing the tires and rewrapping the tape on the handlebars. Daniel was amazing with his communication with me (I live in Georgia). I really appreciate the work that they did. I had a great ride this morning!!
I really love their attention to detail and the extra mile they go to provide the best service and sales in Birmingham.
Customer Service is top notch! Always friendly and helpful willing to educate customers if needed on products and equipment. I have always had a great experiance at Cahaba Cycles in homewood.
Excellent service and products
Great service!
Nothing particular
Excellent service. Very personable employees. Quality equipment.
Good selection and friendly, knowledgeable staff.
I busted my SRAM GX derailleur on Coldwater Mountain Sunday morning. I went by the Oak Mountain store and the team set me up with a AXS GX derailleur that was on sale in short order. In a matter of 20 minutes I was back in business. A great example of dedication to customer service and a willingness to get the job done.
Squared away bike shop. Good products, hand in hand with good service.
I recently had some work done on my Santa Cruz on Hightower which took a couple days. Jeremy let me test ride a Trek Slash during this time. He didn't have to that and I really appreciated it. The repair work was completed in a timely manner and have no issues with it. Bad thing was I really liked the Slash and ended up buying one. The buying experience was very positive and I highly recommend Jeremy, Emily, and his whole team.
I’ve been to both the Pelham and Homewood stores and the staff has been friendly, helpful and very personable.
Good guys and knowledgeable. A little frustrating that there was miscommunication between employees...had one employee tell me my bike was ready, but just waiting on my H2 tires to come in from FedEx...the next day, had another employee tell me that my tune up had not been done because your policy was to put new tires on first before doing tune-up.
When I left the store, I made a poor assumption that tires were right and good to go...I did not check air pressure. I went riding the following morning and could tell it was much too soft. I check air pressure and both were at 40psi....I need about 90psi for smooth, efficient ride.
I'm a new customer and found the staff to be courteous, helpful, and informative when purchasing or even when returning a product.
Virginia was very nice and helpful
Very friendly and helpful