Customer Testimonials
quick and efficient service
bike ready on time and no issues
The team helping us buy a bike for my wife was superb. They were very honest and informative recommending the most suitable bike for her individual needs. Benefits and disadvantages for numerous bikes was explored when we asked and we felt so comfortable buying her bike that when we collected it I bought one also from them.
Great service and advice on pickup.
I personally cannot recommend them highly enough, we will soon be returning to buy our son a bike for his birthday.
Hi I got a trek Roscoe 7 mountain bike from big bear bikes at Pickering on a bike to work scheme.
The staff are really friendly and knowledgeable and I would prefer to buy from here than evans cycles as the whole experience is a lot better.
Always willing to go the extra mile with customer service. The staff are second to none.Wouldn’t go anywhere else. Brilliant, many thanks.
I bought an e bike , which was excellent value and the salesman was so helpful
So far it’s the sales service I can comment on as I have just bought my e-bike. The Raleigh bike feels very sturdy and do far ticks all my boxes.
Alistair served us. He was absolutely excellent in every way possible. Answered all my questions, gave very welcome and valid advice. Together with his lovely personality excellence says it all. Thank you Alistair and thank you Big Bear Bikes
Good service
Happy with my perches
Really impressed you guys turned around my eMTBs failed dropper post in under 24hrs. Thanks. First name removed.
Only spoken on phone but so friendly and helpful, excellent customer care
Great service from start to finish. An enjoyable experience. Daughter very happy. Nothing too much trouble. Thank you.
Amy Taylor
Fantastic shop - Great service and quick delivery!
Helpful, knowledgable and friendly staff gave great advice and a good deal on our new bike and
Kit.
Service couldn’t have been better especially considering the COVID restrictions!
VERY PROFESSIONAL
When I chose my bike there was no pressure to buy, just excellent advice. The service department are very knowledgeable and efficient.
Great service - even made a grumpy teenager smile 😃
Very helpful and knowledgable staff. They really made sure the bike was right for me and adjusted to fit. Lots of information given about how to care for the bike. Large range of bikes and accessories. Really friendly and relaxing shop.
Such great all round service, my husband bought a bike too!
Great service and very helpful
Great service again always friendly and happy to help
Very friendly staff member served us, very knowledgeable and helpful, will certainly recommend and buy from again
Excellent service, very good product knowledge.
Everyone wants to help.
Good selection of bikes and equipment.
Excellent service from start to finish Thanks again
Great service, friendly advice, didn’t feel under pressure to buy, but I did.
Great bikes and accessories with very knowledgeable staff. Excellent selection of road, MTB and ebikes.
Excellent service
Good service and we'll informed staff.
Every thing
Friendly service. Knowledgable
Very helpful and knowledgeable staff.
Great customer service. Alex was super helpful and the product supplied is very high quality. Great and easy consumer experience
Brilliant customer service, going the extra mile. Thank you