Customer Testimonials
Extremely friendly and helpful staff.
Did not feel rushed , took time to explain my new e bike to me and offered on going excellent service.
Will definitely continue to buy cycling equipment there.
A professional knowledgeable and friendly company
Great team at the shop very helpful and freindly service.
Wide range of products available, great friendly customer service. Would highly recommend.
always helpful regardless how trivial the request might be.
Everything all good quality and great advice from the staff
Very helpful. Managed too sort me a very nice Trek Roscoe 7 and I'm over the moon with it can't wait too hit the trails. Anyone looking for a bike 100% go here
Range. Friendly.
Fantastic service and friendly staff unbelievable knowledgeable about products definitely the place to go.
Reliable and friendly.
Good knowledge staff, great service. Highly recommended
Mr Aitchison spent ages explaining everything to us and answered all our questions, we were very impressed with the service.
Friendly and informative.
Very helpful about products available and lead times for alternatives.
Excellent customer service and products
Helpful friendly informative staff
I have bought several cycles from big bear they always find a way to make things right iff things aren't just so really friendly and helpful and try there best to remain competitive looking forward to my next purchase at big bears.
This is my second time dealing with Big Bear Bikes. Their customer service is always spot on. Very friendly and easy to deal with.
Excellent Service.
Really nice and friendly staff.
On out first visit, Alex was really helpful and gave us lots of great advice about the pros and cons of various bikes.
And after we made a decision, Alex managed to secure the bike very quickly, despite stock not being expected for months.
When we collected the bike, Alistair was also great and took the time to explain everything and make sure we were completely happy.
And the COVID arrangements made it feel really safe.
Top marks all round.
Thank you
Friendly knowledgeable staff, exceptional service, can’t do enough for you.
Nice display of all products, easy to select and compare
Great bike , after a long wait for it to come in from manufacturer was very pleased to see it and get out on it for a ride, staff are very good and knowledgeable and nothing is a hassel or problem, the bike was delivered by Andy and he went through it and was very knowledgeable and answered all my questions
I can't wait for my adventures to start and get some miles under my belt
Excellent service and knowledge about the components they sell
Excellent customer service
Products are quality and all staff are very helpfull giving advise with knowledge and with a nice manner.
Very friendly and knowledgeable staff
Excellent customer service.
Excellent staff communication.
The speed that the part arrived was brilliant 👏.
Really excellent customer service at Big Bear Bikes. Bobby served us and provided me with all the information I needed to make an informed decision on buying my ebike.