Customer Testimonials
Always helpful- takes problem with bike and immediately responds
Knowledgeable staff.
Excellent service.
Local.
Excellent all round
Very friendly and efficient staff
Very attentive and caring staff, above all else. Oliver managed my purchase and he was a pleasure to work with. Nice guy too. The whole process was not rushed in any way, and completely un-pressured. Obviously very knowledgeable too. On top of that, good selection of bikes and accessories to choose from, and a dedicated car park behind the store. They are happy for you to try bikes in the car park which also really helps the whole experience.
Altogether top notch - I’d thoroughly recommend them.
Friendly, welcoming service.
Brilliant response to my query.
We have purchased 3 bikes now from Big Bear and you always go above and beyond to give excellent service. I would like to thank Bobby who went above and beyond to help me with my recent purchase when the bike I ordered was sized wrong and he wen out of his way to get me the right size the same day and built! thank you Bobby for your excellent service.
Wide choice of bikes in stock, very helpful staff, and you can try the bikes before purchase. Delivery of bike too.
Went in to the shop and they couldn’t do enough for me explained everything to me brilliant service and doing a brilliant job with covid cleanliness excellent job well done big bear bikes
Excellent customer service, excellent knowledge, fantastic products
Absolutely top class expertise and service from start to finish and after after with free check up six weeks after taking delivery of your bike.
Speedy service, great communication
Very efficient and knowledgeable, they explained everything that was done to my bike so I understood it.
Friendly, helpful, honest, highly skilled
Quality of the bike and excellent customer service
Brilliant customer service every single time
Friendly, knowledgeable staff and great products too
Efficient a d good comminication
Our full experience with Big Bear Bikes was amazing. From arriving through to collection the team were attentive and extremely helpful . They offered advice on bike options and what they’d recommend for the types of places we want to go. The whole process was easy and efficient and we had our new bikes in just over an week!
We would definitely recommend a visit to the team at Big Bear if you are looking for a new bike 🚲
Very friendly and helpful.
Excellent service. Knowledgable & helpful staff
Very friendly staff. Mike Richmond looked after us very well was very knowledgeable and made we got the bike we needed.
Good stock levels, patient service and advice, thank you.
The service and knowledge from the staff is 1st class. The shop is well stocked and at competitive prices.
Would highly recommend.
Quick and Excellent service
Big bear bikes is friendly helpful and efficient.
Good service.
Very friendly and attentive staff,vert helpful.
Helpful ,knowledgeable staff good stock .