Customer Testimonials
Nothing is a problem to these guys always happy to help and a great range of bikes and accessories
Very helpfully people.
Excellent attentive staff, good range of quality accessories and clothing.
Great service from initial walk into store for a 'look around', to return visit to actually buy something. Staff are always attentive and happy to explain things without any pressure of making the sale.
I had an issue with the rear derailleur on my Trek MTB and despite the supply issues caused by COVID and leaving the EU Big Bear Bikes kept me fully up to date ast to when the parts would arrive and then fixed under warranty. Fantastic service from the team, thankyou
Great customer service.
Staff very helpful. Nothing is to much and great shop with big selection of stuff
Well informed helping the uninformed.. ME.. To make the right decision..
The staff at Big Bear & up at Dalby are always friendly & very helpful it’s just a shame the prices are so steep
excellent
The staff go above and beyond. I’m praising Richard from the work shop in particular. He’s consistently going the extra mile.
Full range of quality products with knowledgeable staff on the small items to the large. Always on a visit the staff have time and patience to make sure you are happy with any purchase or bike maintenance issues.
The layout of the shop is very good and the ambience is very comfortable.
10/10
They've managed to keep friendly and proffessional throughout the whole of the last 18 months of being fully open through Covid.
Good staff very knowledgeable good service
Great service, friendly and efficient. Knowledgable staff
Great service from the staff!
The staff are friendly and helpful. Gave good advice and answered my questions. The bike was built and available much quicker than expected. Haven't had chance to take it out for a good ride yet, but very much looking forward to it
Each time I've visited I'm always greeted by a smile, and i find the staff very helpful & knowledgeable.
Staff are friendly and experienced in cycling. Good advise when the bike was handed over.
Spot on service really helpful guys 👍🏽
Nice friendly efficient service. Easy to find with good parking facilities.
Fantastic helpful staff and a a great wide range of bikes and products
Great friendly staff nothing too much trouble for them and would definitely recommend a visit
Liked everyone there who helped me choose my electric bike, especially Oliver and Alex. My bike is going to be wonderful and it is such a wonderful shop. Just love the smell of rubber. Thank you
Knowledgeable staff. Great introduction to the product I was buying. Thank you.
Top notch gear. Service is second to none. I always shop at Big Bear as there is never any problem in assisting me with any issues. Brilliant friendly, knowledgable, service.👍
The service and attention to detail is fantastic, friendly experienced team, they all ride themselves and are passionate about biking.
Great service
Such helpful staff in your shop in Pickering, thanks very much for all your help with a new jacket, mtb shorts and new helmets for the children.