Customer Testimonials
Always helpful and professional.
Alex really knows his stuff.
Highly recommended.
Very helpful and friendly service, I truly believe that they want you to walk away happy (Which is often not the case nowadays).
Good and friendly service and in choosing the
Right bike
Top class service every time
Top staff, very helpful and friendly, oh and a lovely cup of tea while I waited for my bike.
Nice to get friendly customer service. Not looking for a quick sale but the bike that was right for me.
Excellent choice, excellent service, friendly staff, wouldn't go anywhere else!
great advice , great service , very helpful , nice staff
Helpful no pressure service and spacious layout.
Good products and helpful knowledgeable staff
So much knowledge about so many things. Really helpful and take the time with you.
We bought a bike for our son the service was absolutely amazing the bikes are fantastic quality all the staff are lovely and friendly also very welcoming we will definitely come back when we need a new bike
Very happy with your products and more than happy with Mike who sold the bike to me. He was very knowledgeable, friendly and professional.
Helpful friendly staff
Really friendly and helpful team. Loads of great bikes and products to view.
I have found some bike shops unfriendly and elitist but Big Bear is great.
Relly helpful staff ,excellent service. - Thank you
Knowledgeable and helpful staff with a special mention to the workshop team who provide a fantastic aftercare service
Very efficient and friendly
Helpful staff
Superb service from Big Bear Bikes in Pickering. We bought our E bikes from here and all our accessories. Quality excellent.
Guys are very knowledgeable, helpful and friendly. Nice to catch up with them again!
They went out of their way to fix a puncture we had recently whilst we riding locally.
Definitely will be back !
Amazing service from Alex, so easy from start to finish
Thankyou
Good range of products & very helpful staff. Mike spent a good hour setting up my new bike and showing me how it worked. When I have purchased elsewhere it was a 10 minute handover where they were more interested in me paying than anything else
Absolutely amazing customer service and product knowledge which was essential for someone who knew nothing about ebikes! Fabulous experience... Thank you 🙏
Quick and professional
If you are looking for a friendly, personal, and knowledgeable service from a bike shop run for cyclists, by cyclists, these guys are the real deal.
They walked me through my first emtb purchase with ease and have just purchased my second.
To say I'm stoked with the purchase is an understatement. Thanks again Big Bear Bikes.
All the staff are very knowledgeable and helpful. They are really friendly and welcoming.
They have a large area outside which is quiet where you can try bikes out.
I visited quite a few bike shops when looking for my e-bike and Big Bear Bikes were by far the best in terms of range of products and friendliness of staff.
Outstanding service and professionalism across the team, whether sales or service. Neil Willis
Friendly and knowledgable
Got a bike from my son, when we got it home there was an issue with the suspension, the guys from big bear bikes went above and beyond to sort this out! I can't fault them! Special mentions to Oliver who was my initial contact and very knowledgeable and to Bobby, who sorted out the issue! Fantastic.
Friendly staff, good customer experience, knowledgeable staff, great range of products actually in stock, huge store and very clean and professional, on site parking, and caters for road and mountain riders, in conventional and electric bikes. Great store, great staff!!