Customer Testimonials
Friendly well-informed staff who really let you take your time and don't put pressure on you to buy: my wife and I both took a long time and several visits before finally choosing our bikes, and people were very patient and generous with their time.
When my wife chose her e-bike, the chap who had been dealing with her felt that she needed a medium frame - rather than the small one that she'd tried a couple of times and quite liked. They didn't even have a medium in stock at the time, but they were prepared to order one - on the understanding that she could still revert to the small frame if it didn't work out. We took his advice and waited for medium frame to arrive - and he was spot on! I call that excellent service.
In addition, the guys in the workshop are helpful and have a nice attitude - they don't mind taking a few minutes to sort out a small problem there and then, rather than insisting on you booking it in. I also think the free six-week safety check for newly-bought bikes is a very useful idea.
Two very satisfied customers!
Excellent service both in person and over the phone. They were able to deal with my problem in a really short space of time and I am very grateful for their help. The shop is well presented and laid out and the staff are well mannered and approachable.
Great staff
Very varied choice of products and bikes. Very helpful and friendly customer service. Fast return on bike services. Would strongly recommend to a friend.
Great product and good staff
Friendly and helpful staff
I received excellent advice and guidance from Oliver and the transaction was smooth and easy.
Good quality merchandise with friendly helpful staff
Great service and advice when buying new bike
Good service and good quality 👌
Extremely helpful and knowledgeable.
Good range food shop helpful staff
The staff are first class. Always get a good welcome when I call in. I also like the Trek bikes.
I would recommend Big Bear, and I already have done to my cycling mates.
Excellent friendly service.
Staff are very friendly, helpful and have excellent product knowledge! Big Bear bikes is a professional outfit!!
Friendly staff & good advice of products available
From the minute we walked in the door Alistair sorted us out, sized the Marllon 8 for both of us and got them ordered with minor modifications, when we collected he attached all the extras we needed, all very helpful.
will definitely be recommending Big Bear bikes
cheers
Andrew & Sally
Had a faulty tyre that kept going down when you moved the valve. This was due to the original build by BBB. Brought the wheel in to sort the fault. Customer service from the feller in the work shop was brilliant. Realised the fault from the original build and corrected it and also took the time to give me loads of advise. Top man, tattoos and beard 👌 should have got his name. Going to bring the rear wheel in to check that too. All rubber grommets missing on the front valve so been lucky I didn’t get a flat 30 miles away
Very knowledgable, courteous and pleasant staff.
Friendly and efficient staff with lots of knowledge. Good customer service and follow up bike check.
All the latest top quality brands and products and great helpful staff that have a good knowledge of what they are selling.
Knowledgable friendly approachable staff
Staff (Mike) knew what he was talking about when we wanted a lightweight electric bike.
We did make a purchase.
Friendly and Helpful
From entering your shop to looking round your extensive range of class products, I found it relaxing and staff friendly professional and cared about there stock. Thank you
Excellent service
The product are up to date and very good quality and the service from everyone I have come across has been 1st class The I’ve gentleman named Dave was fantastic nothing was too much trouble for him and he showed so much patience with me as did not have a clue.
Thank you Dave you made my journey into cycling so smooth
Many thanks to all at Big Bear Bikes
Oliver served me my new bike, I have to say he made the whole experience an absolute pleasure, very knowledgeable, very polite, very professional.
I’ve bought many bikes over the years and have to honestly say Big Bear Bikes was one of the best.
Thank you
Steve wood.
Very personal and knowledgable .
Took the time to listen to what my requirements were
Friendly, helpful and knowledgeable staff. Excellent range of products