Customer Testimonials
Courteous staff, always willing to help, quality products, first class workshop. Varied range of accessories, friendly and reasonable prices.
Brilliant service. Lots of information and help about which weres the best bikes and sizes for our daughters.
Good choice of Kids bikes, Frog bikes are good quality light weight and a good price.
I ordered two bikes over the phone with extras no problem. They kept me informed of the progress of the order. When the order was complete it was quick and easy to collect the bikes.
Excellent service and so helpful
Great service, very friendly and knowledgeable. Highly recommend.
Very informative and helpful service staff
The team at big bear are always very helpful and knowledgeable about the products they sell
Very helpful staff
Servicing - helpful, knowledgeable staff, good communication.
Staff always very helpful and knowledgeable
Feel like they want to help and do the right thing, not just sell you something.
Friendly service, knowledgeable and they really take time to make you feel like you’re the only person in the shop. Outstanding!
Mike was very helpful. He told us all about the bike . He was very kind and friendly. My family was so happy with the service.
Would recommend the service and staff. Excellent
Great range and knowledgeable friendly staff.
Very friendly and helpful when purchasing a bike
Very helpful
Everything! There truly was no part of the buying experience that I could fault.
Great selection of bikes.
Fantastic quality.
Customer service second to none. All very friendly and knowledgeable.
Quality products and excellent service
I've had two bikes serviced recently. Good communication, fair pricing. Great standard of technical knowledge and work. Immmaculate cleaning work.
Well stocked. Knowledgeable staff. Private area for test rides.
Great service explained everything the did
Friendly staff service. Goods ordered arrived within a few days
Friendly and very helpful staff with a wide range of knowledge to help you out .
A wide range of bikes and equipment available and the staff give you an honest opinion on the products they sell.
Also used the bike service centre, very thorough and again helpful staff.
Great range of products, friendly and knowledgeable customer service and a quick turnaround.
Excellent service and advice with it. Brilliant t
I dealt with Alex after calling in to big bear for a look around, I didn’t know what I was looking for and Alex talked me through some bikes I liked the look of. He’s a very knowledgeable member of the team and I’ll definitely come back. Over the moon with the orbea rise I purchased looking forward to getting out on it. Thanks again First name removed
Always friendly, welcoming & great knowledge of products, alsomake a good coffee !
Great products, fantastic team with amazing customer service. The guys were all awesome, keen to help and spend time with me deciding what bike options would be best for me. Whole team knowledgable and happy to chat bikes and special thanks to Mike. Nothing felt like too much trouble. He spent loads of time with me building the bike and when it arrived ensuring it was set up perfect for me. Will definitely buy again and wish the team well.
The service in store was brilliant, knowledgeable and friendly. They really made our son's bike shopping experience special.