Customer Testimonials
Great customer service very helpful
A very customer focussed experience when you chose to use Big Bear bikes.
They will go the extra mile every time to ensure that you are looked after, and that everything is as you would expect it to be, whether it’s a new bike or as I have just had done, enhanced service on my Trek4.
My thanks to David and the team members. Well done.
Quality service, great set of lads.
First class service. They did what they said they would do. The bike exceeded my expectations and Alsitair was very helpfulo and had endless patience.
Great service
Products are good,very friendly & helpful staff.
Great choice of Bikes, knowledgable and friendly staff, spot on!
Personal touch
Amazing staff and service let me try any ebike I wanted
to test without any pressure to buy anything and just very pleasant people in general .. great service
Service from mechanics and service team is outstanding. Fixed a long term issue that other dealers couldn’t
good service and very helpful
Personal service. Knowledgeable - interested staff. Range of products that you felt had been well curated for quality. All round service form purchase to repair. Good communication.
Just brilliant!
Prompt and efficient, friendly staff.
This is the 1st bike in 14 years, that hasn't been an Internet direct order, and the 1st bike I've physically collected from a shop since 2012.
It was very refreshing to have it all built up and set up for me, and the staff spent ample time guiding me through its various features.
I would highly recommend them and their store, which carries a huge range of bikes and accessories to suit all aspects of cycling.
Always a great service from Big Bear, I think the young lads name is Harry I dealt with for my service? He is super friendly, very attentive and is easy to communicate with.
Bike rides like a dream now, I like to look after it but I’m no bike mechanic so it needs that experienced touch every now and then.
Alistair is also a key member of the team, he sold me the bike a year ago and I was very impressed by him and that continues to this day. Riding through hubfest yesterday he stopped me to talk and check the bike was good after its service, he didn’t need to do that but he genuinely cares about the company and its reputation.
The only thing I would suggest and this isn’t a negative at all, is have you thought about a portal to check the progress of your bike service and/or your bike order? It would be great to see how long ahead is your bike, you could even suggest fixes on their for customers to approve, upgrades available and then alert the customer when the bike is ready for collection.
Top service all round, see you soon
Great service. Friendly. What’s not to like!
We love the bikes and liked the attention from the staff
Very helpful
Efficient, Professional and Friendly 😁
Great customer service
The service team went the extra mile to identify and sort the ‘creak’ on my gravel bike.
At no stage was I made to feel like I was worrying over nothing ( even though I’m a grey haired lady rider).
Great service from start to finish. Great communication from Alistair making it a real easy sale. Travelled 4.5hours from south wales to collect the bike and service on site was excellent. Any questions or requests were answered and dealt with friendly and professionally. Would definitely purchase again from Alistair/Pickering store.
Good customer service and a good advice and explanation on how to use the bikes motor and system very helpful staff too all round
Great selection of bikes available to see and test at the store.
Staff knowledgeable, friendly and helpful, the customer service provided at Big Bear Bikes makes choosing a new bike a very enjoyable experience. Thank you.
Big Bear Bikes are always promoting and seeking new lines. I love visiting t see what they have in.
Very Friendly staff, huge knowledge, helpfull and a very efficient and capable team overall..
Products are really good and the service is 100% everyone very helpful
Great experience
A Fantastic shop with very understanding staff who all have a wealth of knowledge and Cycling experience.
Took my bike in with The instructions to upgrade every possible item and to say the least I am Shocked and Amazed as to the results this Professional Cycling team have achieved.
Highly recommended Shop which carries a wide range of Bikes, Products, Knowledge and Services.
Many thanks to you all!!
Adverts honest and staff very knowledgeable and attentive. The fact that they checked that I fitted the bike before it was sold to me was a refreshing change. I also like the fact that it was not a hard sell environment.