Customer Testimonials
Helpful, friendly staff
Courtesy, knowledge, friendliness
Great knowledge and huge range of product
Friendly and efficient service!
Alistair was very professional and knowledgeable.
A very friendly and helpful service plus an excellent selection of bikes which gave me the confidence to buy.
Empathy with the customer, well stocked, helpful rather than pushy
Extensive range with all sizes stocked. All the staff are helpful and have a good knowledge of both the range and it's benefits.
What a great team, could not be more helpful and friendly.
Excellent product knowledge
The whole Big Bear operation is vibrant,
With a nothing is a problem attitude
good choice of bikes/ebikes, friendly knowledgeable staff.
Professional
Friendly
Fantastic
as always!
Quality and price
Great bike shop, fantastic selection of bikes and well presented.
Harry in the service department is a star, very knowledgeable and helpful!!
Great service as usual, ive been using big bear for the last 5 years and will continue to pester them with my needs.
Friendly, helpful and listens
Lots of choice
very knowledgeable people to help
friendly and helpful people
Fun atmosphere
Helpful and knowledgeable staff.
Recently attended with my son to get a bike, the member of staff we were with was fantastic. He was very knowledgeable and gave us pros and cons for each bike. At no point did we feel like he was trying to upwsell which was great as my son was putting some of his own money towards the bike.
Staff expertise and wide range of products
Great service from Oliver
Excellent shop, well stocked with friendly staff who were very knowledgeable and professional. Will no doubt return!
Really helpful and knowledgeable staff.
The guys at Big Baer Bikes knocked it out of the park again! Everyone in the shop is a genuine cycling enthusiast. I’ve been using their service for a few years now and they’ve never let me down once. They’re always ready with great advice on maintenance, upgrades, gear, and keeping up with the latest bike tech.
Their customer service is hands down the best I’ve ever experienced. Super friendly, polite, and they always keep you updated via phone or email. I honestly can’t imagine taking my bike anywhere else. I buy all my gear here and will definitely keep coming back. Highly recommended!
They're everything you need them to be, friendly, knowledgeable, efficient, they don't try to sell you something that's not suitable, they know their trade, they have a range of products to suit everyone, the bike i bought was at the lower end of the scale but still a quality build and just as important to the staff, i would recommend anyone to go there.
Kind, considerate and kmowledgable, Mike and Liam are truelly fantastic .
Good Service when your in store or take your bike in for a service appointment.
However they don't call back when messages are left as they request.
Always friendly and helpful
Friendly, accommodating and helpful. Great quality
Always friendly and helpful :-)
I bought an Orbea e bike. Absolutely love it.
I didn’t know much about e-bikes, Alister was very informative and helpful.
Customer service is top class.
Would 100% recommend Big Bead Bikes.