Customer Testimonials
Very Friendly staff, huge knowledge, helpfull and a very efficient and capable team overall..
Products are really good and the service is 100% everyone very helpful
Great experience
A Fantastic shop with very understanding staff who all have a wealth of knowledge and Cycling experience.
Took my bike in with The instructions to upgrade every possible item and to say the least I am Shocked and Amazed as to the results this Professional Cycling team have achieved.
Highly recommended Shop which carries a wide range of Bikes, Products, Knowledge and Services.
Many thanks to you all!!
Great team
Rich been fab
Service team good
Good lads who work there ,bikes are good
Excellent work replacing a creaking bottom bracket on my old road bike.
Always give top level service, we have recommended the team to several people now who have been and bought bikes, well done all at Big Bear bikes and keep up the good work.
Great service and knowledge from Oliver and Alistair, really took their time to understand my requirements and deliver excellent customer service, thoroughly recommend! ⭐️⭐️⭐️⭐️⭐️
Excellent technical knowledge from Liam in the workshop.
Friendly engagement from all staff.
There’s always a welcoming atmosphere at Big Bear Bikes 🐻🚴♂️. The team are incredibly knowledgeable and happy to help, and they offer a huge range of bikes, clothing, and accessories to suit every rider.
What's not to like😊
Excellent customer service, good prices and high quality products. A brilliant shop- would highly recommend.
good curtious knowledgeable stafd wirh a good range of bikes
Friendly local service.
To date this is the third bike I have bought from you second e bike..really pleased with last e bike six thousand miles put on it..so it was time to upgrade..staff helpful and knowledgeable..good service.... pleasure to deal with..
Absolutely fantastic service from Big Bear Bikes. Thanks to Oliver, we have a brand new kids bike which was only released a fortnight ago, delivered with awesome communication and service, at a bargain price. These guys really go above and beyond, and we will be delighted to buy our bikes from them again in the future.
Can’t wait to get out on the trails this weekend!
Thanks team big bear!
The service in store was absolutely fantastic in helping selecting the right bike for me and my wife
Rich was really helpful, encouraged me to try the next size up on a bike which actually turned out to be a better fit and it was no trouble for me to try out a gravel bike Id also been considering instead of a hardtail (although it was quickly dismissed as I could immediately tell it was a terrible fit). I was kept informed about my order progress whilst waiting for it to be delivered and I also got a follow up call the day after I'd picked it up to check that everything was OK. Just really good service all round.
Great support and service.
Always exemplary, knowledgeable and friendly service - we bought two e bikes from Big Bear even though we live many miles away, all because of the service and advice they offered.
Variety and customer services was very good . Mike and Andy exceptional with their knowledge and way they dealt with us
Extensive range of products
Absolutely perfect got everything we need and will be returning
Great communication, service and product. All staff were friendly and helpful.
Great range of bikes, extremely helpful and knowledgeable staff. Unlike many bike shops, Big Bear Bikes allow extended test rides on the actual bike you want - such a refreshing change! Was pleased with the whole experience from first visit to riding away on my new bike.
Good customer communication
Very helpful staff great bike
Rich from the Pickering branch was brilliant very helpful respectful, helped find the right bike and explained every step thank you.
Fantastic bike shop with brilliant staff
Big Bear Bikes are always promoting and seeking new lines. I love visiting t see what they have in.