Customer Testimonials
Alex and Mike were excellent!! Very helpful!!!!
Top notch service, very professional.
Great team, excellent knowledge and quality stock all under one friendly relaxed roof, with coffee while you wait👌
From viewing a bike to collection the guys were so helpful couldn't do enough. Absolutely first class service highly recommended
GREAT SERVICE
Really friendly and knowledgeable staff, great selection of products and due to the carpark very say to park for the shop!
Always brilliant service at big bear from a friendly team Thanks
Good staff.Always try their best. keeps customer well informed.
Price of tech service ,very reasonable.
M.J.Gray
Big Bear staff are always ready to advise and help you as a customer. Whether you are looking for a new bike or a small spare part you receive the same attention to detail.
My go to bike supplier and always who I recommend.
Allister was really helpful he took his time to explain everything and go through all the features on the bikes
Nothing was too much trouble
Thanks Allister
Excellent, friendly, professional service..
Good bike selection and very good service
Very helpful and very friendly staff
The staff were polite and friendly and the service was quick.
Great service, communication and price.
Great service from the workshop, solved some additional small issues for me at the same time as changing my tyres.
Polite friendly staff that had our 2 bikes ready to take home within a hour even though they were very busy and made sure the bus is were right for the children
Great range of products. Excellent and knowledgeable staff
Very friendly and helpful staff
Friendly, knowledgeable staff.
My husband and son were both looking for new bikes and from day one Mike has been extremely helpful. A few test rides and visits later they were both ready. The process was so easy- bought then bikes online then had a phonecall discussing our requirements (we wanted current Matt Jones handlebars keeping as they were a birthday gift) and nothing was too much trouble. One more trip to take the bars, plus select pedals and grips and then a final pick up. Both disappeared out last night to take them for their first run and I could see the grins on their faces as they rode past. Priceless.
The shop is well stocked, the staff are friendly and helpful, and bike servicing is excellent
I have come to Big Bear Bikes now for three years. Each time I’d speak with Mike about the prospect of purchasing an electric bike, pros and cons. I found Mike to be very knowledgeable, polite, helpful and listened to my concerns and requirements. Two weeks ago we got over the finishing line. (Not Mikes fault 3 years, my concerns about battery power. I think they’re at a good point now for my size and weight) I picked up my Trek Powerfly Friday 5/6/26. Mike spent an hour with me explaining things setting the fork suspension, tyre pressure and pairing the bike to my phone. Again nothing to much for him. Each time I visited the shop I found it to be busy with lots of activity going on, all the staff seemed to be happy to help with good knowledge and advice. I’ve test rode three or so bikes over the years, this is encouraged to get the feel of the bikes. You don’t get that online!!! With so many bike shops disappearing from the high streets nowadays, I world say get out and buy from one you can visit and BigBear Bikes is a 5 star experience. Thank you guys Lea
Thanks to the service team for doing a speedy running repair to my Trek Rail 7 whilst up in Yorkshire doing some MTB rides with my best mate.
Good honest well run business, highly highly highly recommend to anyone
The initial description of electric bike types and then narrowing the field down to the one that would most suit my needs was excellent - well done Andy! The handover was equally as comprehensive - well done Mike! I love the bike, I still get to enjoy the thrill of the ride, get the exercise in but without the strain my conventional bike delivered in spades. Happy :-)
Fantastic service and advise again
The staff care about the customers and the personal service they provide. The bikes are competitively priced with a wide range.
Knowledgeable, customer focused, thorough
Attentive customer service with sound advice. We found Oliver and Alex to be very helpful indeed.