based on 2960 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
On the spot bike repairs and super nice people.
Extremely friendly, thoughtful, caring staff. Fast, efficient service.
Very knowledgeable and approachable staff who took the time to help me get a bike for my needs/budget. Good variety of products and decently priced.
The product selection is top tier and so is the customer service.
I’ve never had a bad experience at Bicycle Habitat. They have a super friendly, approachable and knowledgeable staff that genuinely seems to care about getting people out and having fun on their bike regardless of their age or skill level.
They recommended the perfect tires for my bike and I couldn’t be happier.
Great, friendly neighborhood bike shop!
Super helpful, thoughtful and capable. Very reasonably priced, super fast service
I've been coming to Bicycle Habitat in Park Slope for years now and they are always kind and do great work.
Service was very attentive and non-judgmental - all my bicycling needs were taken care of!
People were helpful, friendly and efficient.
Great service, very understanding.
Great people great service!
Knowledgeable staff that isn't pushy about sales. Loved this experience!
The people are knowledgeable, friendly and professional.
Got my repairs done quickly and was charged a really reasonable price for everything. Repair work was really good and got my bike back up and running in no time. Thank you!!
Great Customer Service
The staff were very friendly and helpful. I ordered a Public bike from online and this shop was the partner in putting the bike together. They did a great job! Thank you!
The staff at the Park Slope, Brooklyn store is approachable and incredibly helpful. I knew which Trek bike I was interested in but they still had me look at a few others just to be sure. They asked me questions about different aspects of the bike to be sure I was buying the right bike for me. They didn’t have the size bike I needed in stock so they ordered it for me while I was standing there.
The bike came into the store about a week later and they built it immediately. When I went to pick it up, they made sure I had the seat at the correct height. We discussed accessories and they helped me prioritize (water bottle holder, pin locks for wheels, lock, bell). They added the water bottle holder and pin locks immediately.
I was impressed with the knowledge of the staff and their commitment to customer service.
Izzy is super nice and helpful every time I come around. I get advice for me that isn't about just getting money out of me. Great people!
Phone me before building the bike to ask if I want add-ons — a proper saddle, peddles, grips, fenders etc — not when I come to pick up the bike. As you'd expect, I'm unwilling to wait to have them installed when I'm excited about riding my new bike out of the store.
Great shop, service, attention to detail.
I will definitely be returning. My bike technician was knowledgable, friendly and completed the work in a timely fashion.
Matt is now my guy. If someone says I need a bike or need one fixed I will say “I got a guy” and I mean Matt. Friendly, fast, affordable and near tacos and hot dogs. Like…awesome.
A cycler's oasis in the middle of the city. Staff knowledgeable and friendly.
Quick turnaround on repair
Both bikes I brought in had to be brought back a second time. First bike went from no problems at all to the worse condition it has been in since I’ve owned it - after the ‘tuneup’. It was eventually fixed after extra charges to me…something that should not have been missed after $250 of work. Second bike, after being looked at a second time, still has the same problem from when I left after the original tuneup. Not sure I will bring it back in a third time as it seems an issue too difficult to fix for the mechanics (new chain not shifting into smallest chainring on the crankset). Overall not impressed with the service. Since my former LBS no longer does maintenance I thought BH would be a great option…was sadly wrong.
Very easy and smooth quick service.
The repair staff is awesome, but the in-store staff can sometimes be a bit standoffish and haughty. As an avid cyclist it pains me to see cycling shops reinforce the negative stereotype that cycling shops are snooty or require a lot of knowledge to visit, especially because I think the staff genuinely means well.
Really friendly service. Personal. Smart. Izzy was really on top of everything and helpful!
Right bike, right size, right price.