based on 1565 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Customer service is superb!!!
FANTASTIC products and staff!
Every person I met was so friendly and warm. You not only fixed my bike, but gave me the box to pack it in for Moving soon. And helped me load my bike in the car. Thanks!
You have a wonderful place to do bike Business.
Very helpful and welcoming staff
Staff veery helpful
Absolutely great place to shop for a bicycle. Staff very knowledgeable and friendly. The customer service after the sale is what sets them apart.
The staff were very helpful in finding my son's bike and also walked through the Trek financing process very well. My family will definitely return to Bicycle Cove for our bike needs in the future.
Very friendly and helpful! You had the bike I wanted in stock. Thank you!
First time coming to any bike shop they were super nice and gave me some advice towards saving my bike in the long run maintenance wise
Dependable folks and quality products
Excellent service by knowledgeable personnel.
Excellent service and product knowledge.
Nice people and eager to help with any issues.
You were great. First time there but won't be last time. Thanks.
Honest and thorough
very knowledgeable and competent service.
Friendly, knowledgeable service department that did a good job fixing my bike and getting it back to me as fast as possible.
Appreciated the good service as always. Will not hesitate to recommend Bicycle Cove to friends and neighbors!
Excellent customer support
The courteous staff and outstanding service is a breath of fresh air. Would recommend this team to anyone who needs bike maintenance, upgrades, or a new toy!
Fast!!! Great service!!
pretty epic
Pick up day should include all day; ie morning as well as afternoon. Out of towners need to arrange their whole day rather than “dropping by”. But hey I think you did a great job and that’s a small issue🚴👍
I wanted to say it was a 10 but the email didn't let me. Bicycle Cove did an excellent job servicing and repairing the 2 bikes I dropped off. A little more than I wanted to pay but well worth it after the damage from a moving company made the bikes un-ridable. Thanks Bicycle Cove.
Employees are knowledgeable, welcoming and patient with my questions.
Friendly knowledgeable staff. It’s the only bike shop I will use.
Sent them an email about a bike in stock and they responded within an hour with phone call and was super helpful to get me my dream bike I couldn’t find anywhere else. You can tell they care about taking care of people!
They make good recommendations and back up their products
Your folks are always friendly and go out of your way to help with any biking problem
Quality products with customer-centric service