based on 1767 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Everything! Chris and everyone at Bicycle Cove have always been everything that I need to continue to enjoy riding the best bike in America, Trek.
Family owned business with 2 locations in the Huntsville area. Staff on site were friendly, knowledgeable, and helpful! I came in to pick up a new bike, already had one in mind but they took moment to confirm that it would meet my needs. An out-the-door inspection was performed and an adjustment was made on-site to correct a minor manufacturer defect. They also include a tune-up inspection after the break-in period for new bikes so the the level of support and aftercare shows me that they're invested in their customers and local biking community. Thanks for the help!
Bicycle Cove offers fantastic support, and from my experience this includes extensive knowledge of Trek's complete line of bicycles in connection to finding the perfect bike, expert-level service where maintenance and repairs are concerned, and a generous sharing of knowledge, from those who know the sport inside and out, a combination of comprehensive service at the highest level that is not easy to come by. I can't recommend Bicycle Cove enthusiastically enough!!
The most impressive point for me was the team interaction and patience while describing the products and services.
Very accommodating and one day turn around on tire repair. Will use them again happily.
Bicycle Cove was extremely helpful when we purchased a bike for our 8 year old. We were able to test the bike out and they were very helpful and answered all the questions we had. They even gave us advice on getting our 5 year old to learn how to ride.
Great place to go for all your bicycle needs professional and friendly staff. I am always taken care of and leave satisfied with the work performed on my bike.
Professional expertise and service every time!
Pricing is high.
Service is excellent.
Great service
The shifting is way better and brakes feel good now. Thanks
Gotta love Bicycle Cove. Great local business.
Chris was super helpful. He spent a lot of time with us helping pick a bicycle for our daughter. He was very knowledgeable and patient.
Very satisfied,100% pleased.
Quick and friendly service!
Excellent service from experts who are passionate about mountain biking.
Quick, thorough
Service was very good and was done on the spot. Went in for a rotor install.
The only issue is that once the rotor was installed the mechanic did not mention that it needs to be bedded. Personally I already know this, but for a customer that may not it can be a real headache.
Great service and great people definitely would come back again!!!!
The team at Bicycle Cove was pleasant, very knowledgeable and helpful. They provided me with outstanding service and assured me that if anything was not to my satisfaction, they would rectify it. The bicycle, which I had ordered, was assembled expertly. The mechanic inquired as to whether I had any questions and offered to place the bicycle on my bike rack. What a team!! Thank you Bicycle Cove.
Staff were very friendly and easy to chat with.
Friendly, knowledgeable staff, had the parts I needed at a good price.
We appreciated the help we received picking out bikes for my grand children.
Quick, fast, easy service! Love these guys!
Take care of customers. Know bikes and treat customers professionally. Provide excellent service and advice.
Had items I needed in stock.
Customer Service
Knowledge
Great service! The employees took their time to explain all the options and helped us pick the right bike.
Very professional and knowledgeable! Prompt service and was able to go on a nice ride with our bikes
quick, knowledgeable, and very inviting.
Ben was very helpful, had great knowledge of bicycles, and was able to provide exactly the type hybrid bike I wanted! I highly recommend Bicycle Cove Madison.