Customer Testimonials
Staff are incredibly helpful and always get back to you quickly.
Can't fault anything they do at the Ilkley shop. The staff are fantastic.
Great service as always
I like that they can see an issue and solve it with out it costing an arm and a leg.
Great service
Fast efficient service, excellent đź‘Ś
Great service, good advice and always very friendly
good service
I’m new to cycling - I love the store - it’s inviting, well laid out with a great combination of bikes and products.
The service is fantastic - the entire team are always welcoming, friendly and extremely helpful.
Extra kudos to James - an absolute star!
Informative, friendly, professional & always welcoming.
Don’t worry if you don’t know too much about bikes (I don’t) these guys do & offer great advice to all level of cyclists. First name removed 👍
You have a good range of bikes and staff are very friendly and helpful
Expert, friendly service at reasonable cost
Excellent and friendly service by knowledgeable staff.
Knowledgeable and approachable staff and competitive pricing
Good selection of products and brands in the shop.
Big selection of bikes for different types of riding.
Great technical advice and mechanics shop.
Friendly staff... always willing to help and discuss anything "bike"
Bought my new bike from them and had first class help sorting everything out.
Perfect
Great price and very fast service.
Knowledgeable people that addressed not only the problem that I asked about but also solved related issues with my bike and equipment.
Good selection of products
Always friendly, honest and pragmatic about finding low cost solutions for repairs. A pleasure to visit.
A very friendly accessible and knowledgeable service
Easy to deal with and very knowledgeble
The service was great as someone who knows nothing about bikes they looked after me and didn’t stress that I asked a million simple questions.
Mariana was knowledgeable and talked through the options for a first e-bike . There was no hard pressure selling. She was very helpful once I had made my choice and arranged a test ride to confirm before I actually bought it.
Well known brands.
Straight forward customer service.
Good pricing
Delivery in 2 days.
The fact that people had time to chat to us about the bike and issues, even taking a photo of something I d lost so I knew what to look for ….because of that I found it straight away
Helpful staff
Great products
The service and the people who work there are fabulous. Good product and quick service for getting spares. Great shop.
Fantastic friendly service
All the team at Roots are always happy to help and advise on things “bike and cycling”
The repair was done quickly with a full explanation of what the issue was and the work carried out.
Good value - helpful staff - big range - local and easy to Bob in and get advice / checks on the new bike - knowledgeable team - bought a great bike at a very good price