Customer Testimonials
Great customer service delivered by knowledgeable friendly people
Prompt, knowledgeable, courteous service associates.
Jerry answered a million questions for us. Instead of leaving with one bike, we left with 2! Very satisfied with the help and service we got!
Everyone at the shop was really helpful! I ordered a bike ahead of time and the POC, Bill, was great about providing updates on the order progress. He walked me through all the workings of the new e-bike, helpful accessories, and answered all my questions. Would recommend this shop!
Actual product is available
Friendly knowledgeable staff. Great selection of bikes. Trek especially.
The staff is great
best bikeshop in town. The only place that I shop
Aaron was awesome ordering a bike for me I wasn't sure it'll fit me and letting me know there was no problem if I didn't like it or couldn't ride it. I was not on the hook to buy it or have to deal with the return. They just wanted "to find me a bike I loved, so I'd be happy".
When I came to see and try the bike (which BTW I LOVED!!!) Landon and Ray helped me installing the accesories while I was checking out. They once again told me that if there was any problem or for whatever reason I didn't like it, I had 30 days to bring it back. All in all, great experience! Thank you guys!!!
the sales person that helped me went above and beyond to make sure the bike I wanted to get fit perfectly for my daughter.
The staff is customer-focused & very helpful.
Welcoming, attentive, great service
Great Customer service and great inventory of Bikes.
Dedicated to service and product knowledge
Ryan was EXTREMELY kind and courteous to me, a novice bicycle rider, and explained everything I asked him in great detail, and articulately. I found a spectacular unicorn bell for my daughter, and will come back for everything I need for her bike(s) moving forward. Thanks, Ryan!
All of it
Excellent team, wonderful service and very fast turn around times. The staff was friendly and knowledgable.
Great team. Very knowledgeable and helpful. Highly recommend this location.
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Great people at the store
Very attentive service: helped solve a long-standing issue with my bike that other mechanics were unable to diagnose.
The people that work there are very friendly and helpful. They ordered my bike and put it together within a week. I would recommend this store to all my friends.
Everyone in the shop is friendly and knowledgeable and most importantly patient! My e-bike was brand new and the electronics were not working correctly. The manufacturer sent replacement parts and the mechanics found that one of the parts sent was incorrect. The team sent me pictures to send to the manufacturer and then had to wait for the correct part to be sent. Once they had everything they needed they quickly repaired my bike and I am so happy to finally be able to ride my brand new e-bike. Thanks Eddie and team!
The Greenville team is the best, great customer service and always going the extra mile to take care of their customers.
Love the bikes and technology and th staff is super!!
Great service department, friendly staff. Knowledgeable.
Consistently skilled bike service and smart advice.
Great service getting my bike up to speed and awesome customer service! Really friendly crew!
Vince just did a great job on my Litespeed gravel bike. He said little, but went above and beyond my expectations. Well done.
I purchased a new ebike for my wife at the Trek store downtown. Robert was our sales rep. He was great. I would definitely recommend the Trek bike store downtown.