Customer Testimonials
Steven, I believe, (I’m terrible with names) had excellent energy for the job. Lots of knowledge shared with me before and after service of my fuel ex. I definitely learned a thing or 10. Bike rides as it did when I bought it. Aside from giving me money, food, or another bike, I can’t see how the service could’ve been any better. Glad I came back to Trek after such a long hiatus from riding. Great job!
They have what I want and can help me with what I need.
communication, customer service, and professional expertise
The service guys were able to look at my bike right away, they recommended ways to reduce the overall cost of the repairs and they were very friendly. Overall a great experience!
Everybody in the store is so knowledgeable and such great people to talk to and spend time with. I really enjoy my purchase with my bike. Happy that I went with your product. It seems like I am going to make a good long-term friendship with you guys.
It was an absolute dream experience coming in here to buy my dream bike! I could not recommend Trek the brand or this particular store highly enough. I can’t remember the man’s name that helped me but I believe his name was Greg. I could be wrong about his name but he was definitely the manager and he was absolutely fantastic! Such a wonderful experience .
What I was impressed with was Jim’s help.
We want to ride, needed helmets, a rack and a bike someone with cognitive impairment would be able to operate safely. We metaphorically left with everything. Plus he helped us get the hitch so we could transport the bikes. We will be back!
Good service. Explained everything. Knowledgeable team. Highly regimen going here for your cycling needs
Todo fue excelente mil gracias los recomoendo.
Amazing staff, best in town!
Incredibly helpful staff… especially Stephen in the repair shop.
Great team, store and excellent service. Best bike technicians in Chattanooga.
Excellent service!
I really appreciate the excellent service. I like how committed you are to getting children riding bikes.
The guys in the service department are top notch. Alex and Cory always take good care of me. Makes it easy to drop some coin knowing they will get the job done without a hassle. Thanks guys.
Friendly
Great people and service. Nice selection and they find what you want.
100% customer service
Love these folks. Professional, knowledgeable, friendly, courteous, always try to find a solution.
The Roswell location has the nicest associates and they are enormously helpful. I feel confident that I am getting what I need for my bike and at a fair price. I really appreciate this store and the associates who work there.
Everyone at the shop has always been very helpful and willing to go the extra mile to help solve any issues. I appreciate the management and employees for setting this customer experience.
Knowledgable and great customer service
Consistently great service. Incredibly helpful group of folks.
Great customer service and fast repairs.
Down to earth attitude
The Atlanta location
Very helpful.
I have been riding bikes consistently for over 40 years. My previous bike had over 12,000 miles on it and it was time for a replacement. I knew what I wanted and had a very specific list of requirements. Bradley took the time to listen, asked great questions, and then knew the exact bike that would best fit my needs. I purchased a new Domane SL 5 primarily for comfort, technology and style. The fit process exceeded my expectation, I never felt pressured or rushed. I ended up with the ideal bike that fits me perfectly and ticks off every requirement I had. I am enjoying a great deal.
Very personable, friendly and great knowledge. The BEST!
Customer Service was great!