Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   April 5, 2026 — Rated 10 out of 10 by C.B. Trek Bicycle Alexandria North
What do you like about our products and services?

Two mechanics, John and Pete, were very helpful and work was done perfectly.

Report a concern   April 5, 2026 — Rated 10 out of 10 by M.C. Lewes Cycle Sports
What do you like about our products and services?

Professional and timely

Report a concern   April 5, 2026 — Rated 10 out of 10 by Neil Satterly Trek Bicycle Seminole
What do you like about our products and services?

Dillon is a great service and sales advisor! If we lived here (we live in Albany NY area) he would be our go-to guy!

Report a concern   April 5, 2026 — Rated 10 out of 10 by F.M. Cranky's Bike Shop Edmonton
What do you like about our products and services?

Variety of bikes are available
Service is excellent

Report a concern   April 5, 2026 — Rated 10 out of 10 by Steve Susan Short Trek Bicycle Columbia Maryland
What do you like about our products and services?

Not only are the products made with high-quality materials and are durable, the staff is always extremely helpful and willing to work with customers to make for the best experience. Repairs are handled with care, and communication about options is stellar. There is very little upselling; instead the staff seems most interested in finding the best match for the customer. We have been customers for quite some time now, and the level of service has not declined in any way.

Report a concern   April 5, 2026 — Rated 10 out of 10 by C.B. St Helena Cyclery
What do you like about our products and services?

excellent service, very knowledgeable, very nice folks and a super friendly staff.

Report a concern   April 5, 2026 — Rated 10 out of 10 by Michael Belisle Freewheel Bike Bloomington
What do you like about our products and services?

Great service. The guys are always friendly and helpful.

Report a concern   April 5, 2026 — Rated 10 out of 10 by D.J.W. Trek Bicycle Fort Wayne
What do you like about our products and services?

Fast tire repair. Very pleased with the service.

Report a concern   April 5, 2026 — Rated 10 out of 10 by Stuart Mccann THE BIKE RACK - Illinois
What do you like about our products and services?

Duane Oltz gave us his personal attention, answered each question with a depth of knowledge which ultimately led to us purchasing our Catrike recumbent. Excellent, personal service. Thank you Duane. Stuart and Dee McCann

Report a concern   April 5, 2026 — Rated 10 out of 10 by J.K. Pedal! Bicycle Co
What do you like about our products and services?

I recently had a spoke and tube replaced. They were quick, reasonably priced and a great overall experience.

Report a concern   April 5, 2026 — Rated 10 out of 10 by J.L. Trek of Naperville
What do you like about our products and services?

The entire staff is awesome.

Report a concern   April 5, 2026 — Rated 10 out of 10 by Douglas Mcfarlane Brick Wheels
What do you like about our products and services?

Excellent knowledgeable staff

Report a concern   April 5, 2026 — Rated 10 out of 10 by M.G. Trek Store of Highland Park
What do you like about our products and services?

Bicycles are well made and employees know their products.

Report a concern   April 5, 2026 — Rated 10 out of 10 by Christy Pier Budget Bicycle Center
What do you like about our products and services?

Quality, efficient work will be performed on your bike if you bring it in!!

Report a concern   April 5, 2026 — Rated 10 out of 10 by B.T.W. Trek Bicycle Cycle Loft
What do you like about our products and services?

Service and personnel are great. Happy to keep coming back.

Report a concern   April 5, 2026 — Rated 10 out of 10 by E.B. Bushtukah - Stittsville
What do you like about our products and services?

Nice ship nice personal

Report a concern   April 5, 2026 — Rated 10 out of 10 by Scott Goodell Trek Bicycle Tacoma North End
What do you like about our products and services?

Service first…..Travis,Jason,Curtis & Zack, these guys are amazing. If you even are just looking to buy a bike….this is the place to go. North end Tacoma/Ruston. Take the time to go see these 4 guys, I promise you will not find better service anywhere. People buy products from people they like & it would hard not like any of these guys. Just bought second bike in less than a year. I bought a FX 4 sport hybrid from FX 2 hybrid. I just ride in Ruston area so far & these bikes are perfect for enjoying the waterfront, point defiance & Owen’s beach area. Do not wait any longer. They have very affordable bikes to start out too.

Report a concern   April 5, 2026 — Rated 10 out of 10 by D.V. Bicycle Tech
What do you like about our products and services?

Friendly, helpful, very on point with what I want and need.

Report a concern   April 5, 2026 — Rated 10 out of 10 by M.D. Wheat Ridge Cyclery
What do you like about our products and services?

The selection and options are excellent. The workers are knowledgeable, helpful and super pleasant. I worked with Sam, he was great.

Report a concern   April 5, 2026 — Rated 10 out of 10 by B.T. Extreme Ski & Bike
What do you like about our products and services?

Extreme Ski and Bike provided an absolutely fantastic experience from start to finish. I really appreciated their expertise in helping me find exactly the right bike. They took the time to understand what I was looking for and guided me to a Trek Domane with electric shifters, and I could not be happier with it. I love the bike.

What stood out even more was the level of service. They spent more than two hours meticulously checking over the bike and getting everything set up perfectly for me. That kind of care, attention to detail, and commitment to making sure everything was just right is rare.

All in all, this was a truly outstanding experience. I am extremely grateful for their knowledge, professionalism, and exceptional service. Highly recommended.

Report a concern   April 5, 2026 — Rated 10 out of 10 by A.V. Cycles Regis
What do you like about our products and services?

Rapide, efficace et bien fait .

Report a concern   April 5, 2026 — Rated 10 out of 10 by A.D. Bicycle Connection Bethany Bach
What do you like about our products and services?

Friendly staff, lots of inventory and plenty of accessories.

Report a concern   April 5, 2026 — Rated 10 out of 10 by B.I. Atlanta Cycling Alpharetta
What do you like about our products and services?

Great and fast service. Everyone at the Alpharetta location is happy to help!

Report a concern   April 5, 2026 — Rated 10 out of 10 by A.D. Wheel & Sprocket, Franklin
What do you like about our products and services?

Very helpful and nice

Report a concern   April 5, 2026 — Rated 10 out of 10 by P.H. Jax Bicycle Center - Long Beach
What do you like about our products and services?

Very friendly manager and employees. Very fast service. Definitely recommend.

Report a concern   April 5, 2026 — Rated 10 out of 10 by Tony Ortolano Outspokin Bicycles
What do you like about our products and services?

My wife and I enjoyed the time that was spent on making sure that we were properly fitted to our bikes and was not just rushed right out the store. They made sure that were informed about all aspects of the bikes

Report a concern   April 5, 2026 — Rated 10 out of 10 by Victor Smith Trek Bicycle Store of Clermont
What do you like about our products and services?

Great customer service

Report a concern   April 5, 2026 — Rated 10 out of 10 by A.A. Elevate Bikes
What do you like about our products and services?

Good vibes :)

Report a concern   April 5, 2026 — Rated 10 out of 10 by Susan Pope Trek Bicycle Columbus Dublin
What do you like about our products and services?

Excellent recommendation on bike pants!

Report a concern   April 5, 2026 — Rated 10 out of 10 by M.T. Village Bike Shop
What do you like about our products and services?

Great bike shop!
Pleasant staff!


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