Customer Testimonials
Excellent quality and durability for products. Caring and attentive service from staff.
Owen was very helpful and knowledgeable!
Very fast and friendly service!
Excellent service and quality advice. Fixed my bike quickly and cheaply with high quality
You guys do great work. I have been there twice for my son's bikes and was very satisfied with the work done on the bikes.
Great customer service and knowledgeable. I’ve been using this bike shop since relocating from NJ several years ago.
Great team and service quality
Friendly professionals
They listen to me. They are confident in what they say They deliver the product that I requested
Great Trek and Bontrager products.
Craig did a great job getting my bike in tip top shape and kept me informed throughout the process. He made recommendations without making me feel like he was just trying to upsell me. I ultimately took his advice on those recommendations and he was able to finish the work with plenty of time before my upcoming event.
Terrific service and great people!
The service was great. Noah was very knowledgeable . They were so fast. They had my bike ready to go the next day .
Always knowledgeable, thorough, friendly, and helpful!
Professional and knowing produits if not will look it over
There were a number of choices to be considered with my first E-bike. They let me test drive a few of the models so that I better understood the differences in the electric motor assist. I chose the Electra with the 9 speed shifter. Can't wait to take it out in nicer weather.
Trek Store employees are so knowledgeable about their individual products. Big shout out to Michael for knowing exactly what would fit my model of bicycle and the type of biking I was looking to explore. He matched me perfectly.
I knew I wanted a TREK cruiser so after calling the College Ave. location about my options, I choose to order from TREK directly and have it delivered and built there. Delivery was quick and the build was just as quick. (I delayed picking up as it was Easter weekend & I was not in town.) Old gray hair that I am, I was pleasantly surprised to be approached as I entered the store by two well-versed guys, one younger, one older. I saw my beautiful Electra hibiscus 1,3,7 step-through bike hanging on the ready rack right in front of the check out counter. The young man presented it and offered to tweak the seat height for me. He adjusted it to my liking (which I later realized at home that I still needed to lower it --- as in my head I was 40, but in reality I am 67.) I observed as he used a cool little hex wrench to loosen & tighten and check for straightness. As I stepped over the bike, I caught my foot and realized that it might take a minute to reacquaint myself as I've been riding a Schwinn trike for several years. The young guy was so respectful. He did not panic at my old lady foot tangle, but stood near in case I went down. I think. I don't know, but he was very kind. The older guy did the paperwork and also assisted w/raising the handle bars for me. He offered to help me load it, but I declined, stating that I'd have to figure it out for myself eventually, but I said I'd be back in if I couldn't make it happen. These guys were great. I'll refer folks to this place and I'll stop back in if/when I need something ( a hex wrench.) They made very little profit from our exchange as I ordered direct and they built it w/o charge. Good guys, great attitude, great knowledge. Happy camper.
Welcoming and knowledgeable staff
Prices are fair
Service department excellent
I had the best experience with Matt, yesterday.
Brand new to road biking and had lots of questions. Matt took extra time to explain and it was so great greatly appreciated.
Sales person was professional , knowledgeable and friendly . He was not pushy and made the buying experience smooth and enjoyable . Also we bought another bike in for tune up and after looking at they said only needed break work so didn’t charge us for the time up just the break work , very honest people .
Trek has a solid, reliable product and excels in technology, and is fearless of change for what's better.
The staff at West Chester Trek bike shop couldn't be friendlier or more helpful, ensuring the customer has an exceptional bike-buying experience.
I think the salesman’s name was Berne ?
He was very helpful and enlightened myself as to what I really wanted in a new bicycle.
Attentive, personalized service. The staff are very knowledgeable.
Good service
Quick turnaround on my repair!
Nice people, expert work
Their help in deciding whether to fix an old bike or buy a new one was great. I appreciated their honesty with their pros and cons. Super friendly and respectful of what I wanted. So pleasant to work with. I wouldn't go anywhere else.
Excellent team at Maidstone. They all know their stuff.
Poppy took care of servicing my Whyte MTB; she kept me informed and did a super job. I could really feel the difference riding it home so TQ.
Great service, quick turnaround and explained work performed clearly!