Customer Testimonials
Sarah was amazing
The bike mechanic was helpful to assure I had the information necessary to repair my bike. Thank you.
Great and fast service!
Fast and friendly
We come all the way from LINCOLN PARK for service and sales at the bike rack. Their products and customer service are top-notch. Can’t be beat
Great experience they where done in 2 days
Saraid was amazing to work with. She was honest and thoughtful, I appreciated her attention to detail.
The personal touch
Sunnyside is always great, quick easy repair on the spot, which I wasn’t even expecting.
The service at Trek Manayunk is really outstanding. Everyone is warm, welcoming, and knowledgeable. Staff is willing to go the “extra mile” to help
Friendly professional staff is dedicated to being sure you get what you need whether it be a bike or a fit or a bike repair. The mechanics are the best and of course the fit team has no equal.
Fast efficient knowledgeable friendly great selection
I like your staff and I like how your store looks. It is clean, has lots of natural light, and there is space for everything. Your staff does a really good job of telling you what they recommend without making me feel like I am in a pressured sales environment.
Helpful and cheerful.
Great service from the mechanics and the sales personnel. Always friendly and helpful and will do a quick fix on the spot.
Need a flat fixed did it as we waited with no appointment.
I went for tubeless inner tape; staffs were very nice as usual. My favorite local bike shop. New location is super big and nice!
John and the staff at the Appleton store are great! They made every effort possible to make my time there for a bike tune up the best experience they could. They made me feel that my Trek Verve was just as important as a graphite superbike.
Top Service , man fühlt sich gut beraten und kein unnützes Zeug wird einem aufgeschwatzt
Fast and complete service.
I found what Inwas looking for here… a Wild Rye jersey. Im much more inclined to purchase from a smaller vendor than a mega online source.
Terrific service, fun to talk to, great product knowledge
Friendly staff and very helpful.
Fast and friendly service, good price.
Personal service, knowledge staff, knowing how to help get the best out of a ride/rider. Making this more than just buying bike bits - it's about community, support and expertise.
We appreciate the expertise of all of the staff.
Friendly people, not at all condescending toward a beginner.
Extra checks and adjustments to derailleurs bakes and cranks while changing a tire. I didn't ask for that but my bike rode better and will last longer . Thanks !
Gateway has a friendly, knowledgeable and helpful staff
Excellent customer service and turn around time