Ascend
801 West Madison Street
Waterloo
WI 53594
United States

Customer Testimonials

Report a concern   May 2, 2026 — Rated 9 out of 10 by Matt Criscenzo Brielle Cyclery
What do you like about our products and services?

The service I received on my high end Endurance bike was of the same quality as it required. The 2 hour turnaround beat their promised three day turnaround and allowed me to get back on the road promptly

Report a concern   May 2, 2026 — Rated 10 out of 10 by Cole Winters Phat Tire OKC
What do you like about our products and services?

Good people.

Report a concern   May 2, 2026 — Rated 10 out of 10 by J.G. Helen's Cycles Santa Monica
What do you like about our products and services?

great service and knowledge of products

Report a concern   May 2, 2026 — Rated 10 out of 10 by T.K. Trek Bicycle Cranberry
What do you like about our products and services?

Great in-store service.

Report a concern   May 2, 2026 — Rated 10 out of 10 by J.B. Landry's Bicycles - Natick
What do you like about our products and services?

Great service and quick turnaround on a repair.

Report a concern   May 2, 2026 — Rated 10 out of 10 by G.K. The Bike Shop South
What do you like about our products and services?

The price. Wish you had Salsa? Good staff very knowledgeable. no hassle and happy to help you learn more about cycling.

Could have more entry level and helmets are nutty costs.

Report a concern   May 2, 2026 — Rated 10 out of 10 by Scott Brandt Bob's Bicycle Shop
What do you like about our products and services?

Great selection and competitive pricing. Very helpful in knowledge of products and recommendations.

Report a concern   May 2, 2026 — Rated 10 out of 10 by Oliver Ramsey Trek Bicycle Sacramento Midtown
What do you like about our products and services?

High quality products and super helpful knowledgeable staff. I feel welcoming friendly vibes every time I go there

Report a concern   May 2, 2026 — Rated 10 out of 10 by Stevan Stojkovic Trek Bicycle Hoppers Crossing
What do you like about our products and services?

Long lasting quality bikes and fast service & repair turnaround

Report a concern   May 2, 2026 — Rated 10 out of 10 by Dana Tulis Trek Bicycle Columbia Maryland
What do you like about our products and services?

Gwen was great, I checked out a bike for sizing, I bought a pair of shoes and a couple of biking tops and she gave me lots of tips on mountain biking.

Report a concern   May 2, 2026 — Rated 10 out of 10 by T.D. Trek Bicycle Portland Slabtown
What do you like about our products and services?

The staff is super friendly!

Report a concern   May 2, 2026 — Rated 10 out of 10 by S.B. Lancaster Bicycle Shop
What do you like about our products and services?

strong knowledge base and support

Report a concern   May 2, 2026 — Rated 10 out of 10 by John Riester Trek Bicycle Raleigh Holly Park
What do you like about our products and services?

Great, friendly, explained everything, personable, made the purchase a fun experience. Love my new bike. Exactly what I wanted for my age. Couldn’t be happier.

Report a concern   May 2, 2026 — Rated 10 out of 10 by John Hartz Trek Bicycle Lancaster
What do you like about our products and services?

Awesome technicians and superior products/equipment.

Report a concern   May 2, 2026 — Rated 10 out of 10 by Michael Bailey Asbury Park Cyclery
What do you like about our products and services?

Very knowledgeable and expert shop doing great work.

Report a concern   May 2, 2026 — Rated 10 out of 10 by L.W. Epicenter Cycling - Aptos
What do you like about our products and services?

Prompt service. Bike issues were addressed.

Report a concern   May 2, 2026 — Rated 10 out of 10 by A.H. ABC Bicycles on 4th Street
What do you like about our products and services?

Sales rep was very friendly and knowledgeable! The price was very reasonable and the service was outstanding!!

Report a concern   May 2, 2026 — Rated 10 out of 10 by M.N. Trek Bicycle Spring House
What do you like about our products and services?

Brad, the store manager, was great. He helped me out with a small, annoying fix for my son's e-bike. Excellent customer service.

Report a concern   May 2, 2026 — Rated 10 out of 10 by C.V. Trek Store Greenville
What do you like about our products and services?

Customer service is amazing, and the prices are reasonable

Report a concern   May 2, 2026 — Rated 10 out of 10 by J.N. Downtown Bicycles - Lakeville
What do you like about our products and services?

Quick turnaround on a bike service! Thank you!

Report a concern   May 2, 2026 — Rated 10 out of 10 by F.D.A.S. Bici Con Alas
¿Qué es lo que le gusta de nuestros productos y servicios?

Muy buen servivio y muy buena atención

Report a concern   May 2, 2026 — Rated 10 out of 10 by M.L. Trek Bicycle Broomfield
What do you like about our products and services?

I've always had good experiences at the store. Good selection of what we need. Clean and laid out well. And the staff are all very friendly and helpful!

Report a concern   May 2, 2026 — Rated 10 out of 10 by G.G. Trek Bicycle Boulder
What do you like about our products and services?

Attention to details, and exceptional problem-solving skills.
The technician that worked on my bike (*) demonstrated the ability to explain complex technical issues clearly, and solve them.

(*) electronic shifters tune up on the morning of Fri. May the 1st.

Report a concern   May 2, 2026 — Rated 10 out of 10 by K.S. Trek Bicycle Pottstown
What do you like about our products and services?

Just having you available near by for maintenance and repairs

Report a concern   May 2, 2026 — Rated 10 out of 10 by W.S. The Bike Doctor
What do you like about our products and services?

Very knowledgeable, friendly and helpful.

Report a concern   May 2, 2026 — Rated 10 out of 10 by Maureen Williams The Bike Lane - Reston
What do you like about our products and services?

Expert staff - always chooses the correct products so I don’t waste time & money.

Report a concern   May 2, 2026 — Rated 10 out of 10 by H.K. Trek Bicycle Omaha Midtown
What do you like about our products and services?

Great service, friendly, and kept me well informed!

Report a concern   May 2, 2026 — Rated 10 out of 10 by J.D. Brandon Bikeworks
What do you like about our products and services?

Extremely informative and helpful staff

Report a concern   May 2, 2026 — Rated 10 out of 10 by Steven Duran Chain Reaction Bicycles-Redwood City
What do you like about our products and services?

Knowledgeable and nice!
I get a clear picture for my bicycle needs, and a few times it was rectified as a drop in.

Report a concern   May 2, 2026 — Rated 10 out of 10 by B.S. Trek Bicycle Omaha West
What do you like about our products and services?

Doug, Paul and Rob are the life blood of this shop. I've been doing business here since it was the Bike Rack, 40 years ago!


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