Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2103 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   December 2, 2021 — Rated 10 out of 10 by A.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Theresa is terrific. The ability to have the same person come to my house gives me confidence that the work is going to get done well, with a level of care and commitment. While you've reached a level of over communication, I do appreciate always being informed if there are any changes in timing or personnel. I also appreciate that you seem to care about your workers - the people who actually come and clean. That is also important to me.

Report a concern   November 30, 2021 — Rated 10 out of 10 by Elinore Loscocco Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The Merry Maids are always dependable, punctual, personable
and do a very. thorough job.I also appreciate the products in use.

Report a concern   November 30, 2021 — Rated 7 out of 10 by M.A. Merry Maids of Brookline & South Shore
What could we do to improve?

There were a few missed items. Some I saw and were corrected but a few areas were still dusty. I would also have liked items in the bathroom to be put back in place instead of left on the vanity from the floor and shower.

Report a concern   November 3, 2021 — Rated 9 out of 10 by M.C.P. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Same person comes and respects my home

Report a concern   November 3, 2021 — Rated 0 out of 10 by M.T. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I wish I could’ve scheduled a specific time because my schedule was a little thrown off because I had to make sure I was close by in case they were on the way. Also I just feel like it wasn’t a good deep cleaning

Report a concern   October 30, 2021 — Rated 10 out of 10 by P.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

So far, everything!

Report a concern   October 27, 2021 — Rated 10 out of 10 by David Rosenberg Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The service lived up to my expectations. I came home to a very clean apartment and I am happy I chose Merry Maids.

Report a concern   October 20, 2021 — Rated 10 out of 10 by B.P. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The team arrived right on time and worked diligently!
The products they used were so much more efficient than anything we have bought ourselves!

Report a concern   October 19, 2021 — Rated 10 out of 10 by E.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I have always had good service with Merry Maids in the long time that I've had them. I would definitely recommend them to others.

Report a concern   October 5, 2021 — Rated 10 out of 10 by E.B. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

dependable service.

Report a concern   September 22, 2021 — Rated 10 out of 10 by T.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Good teams,no problems

Report a concern   September 21, 2021 — Rated 0 out of 10 by E.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I am very happy with your services but I find that advice to others is unwelcome in most instances.

Report a concern   September 3, 2021 — Rated 10 out of 10 by R.P. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Thorough dusting and vacuuming

Report a concern   September 1, 2021 — Rated 10 out of 10 by Cathy Duford Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

On time professional and courteous.

Report a concern   August 26, 2021 — Rated 8 out of 10 by B.I. Merry Maids of Brookline & South Shore
What could we do to improve?

It would be nice to have the same group (or one) come more regularly rather than have different people all of the time. Train them to see as he home owner sees: cobwebs in distant corner, etc. Replace bathroom mats after the floor dries, etc.
Thanks for asking

Report a concern   August 26, 2021 — Rated 10 out of 10 by J.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

My monthly service from Kevin is swift but also thorough, and very responsive to any special need I may have.

Report a concern   August 22, 2021 — Rated 10 out of 10 by E.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

the house is a joy after visit from a Merrt Maid nd the MM is so professional and able.

Report a concern   August 21, 2021 — Rated 10 out of 10 by K.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Cheerful, friendly people who worked well together, asked questions when they needed more info, and did a wonderful job on our home. I had forgotten to mention respiratory difficulties to ammonia when making the appointment, but did mention first thing to the team. They immediately checked all products for ammonia, even though they were fairly sure there was none in their products. I'm still smiling as I look around my beautifully cleaned home.

Report a concern   August 20, 2021 — Rated 10 out of 10 by E.K. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

terry gets right to work and does a thorough job. she is pleasant even on hot and humid days.

Report a concern   August 20, 2021 — Rated 1 out of 10 by L.T. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

First, the crew and cleaners are always friendly, courteous, and kind. They are largely why we haven't cancelled our subscription.

However, for the amount of money we are paying every 2 weeks, I'm second guessing whether this is worth the money. It is certainly not to the level of clean that I'd like for the cost - the windows aren't included in the package, there is still always some dust lingering after they leave (again, not the crew's fault - it's just not included in the packaging), and I always end up vaccuming a few days after they leave and come up with a vacuum full of dog hair/dust.

We have really enjoyed seeing our cleaning crew every 2 weeks. But, for the price, I would expect significantly more cleanliness.

Each week, I continue to ask myself if it is worth it. I haven't gotten to the point of canceling yet, but I'm always just on the brink of it.

Report a concern   August 12, 2021 — Rated 10 out of 10 by V.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Patty and her team are great! Fast and thorough.

Report a concern   August 6, 2021 — Rated 10 out of 10 by Coleen Millie Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Prompt and thorough service. Tech used her own cleaning substances, though you can certainly have them use yours if you want. My condo looked great when they were done!

Report a concern   July 31, 2021 — Rated 10 out of 10 by L.K. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The staff was very courteous, friendly, and efficient.
They asked us several times how we wanted things done and
they pleased us very much.

Report a concern   July 20, 2021 — Rated 8 out of 10 by D.S. Merry Maids of Brookline & South Shore
What could we do to improve?

Consistency. Most days service is excellent. Every once in a while spots are missed.

Report a concern   July 20, 2021 — Rated 10 out of 10 by K.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Professional cleaning job

Report a concern   July 15, 2021 — Rated 0 out of 10 by B.S. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I assumed that bathroom cleaning would entail cleaning of the tile especially behind the toilet. This was not done ,, no tile was cleaned at all. I was told that would cost more money. I was. Not aware of that when I signed on. I expected more for $265.00. The floors were cleaned and the furniture dusted. The work they did was good but not worth the money.

Report a concern   July 14, 2021 — Rated 9 out of 10 by J.P. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The cleaning teams are great. I am not sure about the products, everything is always clean but I am guessing the products are inconsistent only because the house doesn’t smell the same after each cleaning. Never bad but sometimes not at all. I like it when it has a fresh smell.

Report a concern   July 13, 2021 — Rated 10 out of 10 by S.W.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Cleaning Services are efficient, effective + progressional. It is our pleasure to have them in our home. Thank you Merry Maids!

Report a concern   July 13, 2021 — Rated 10 out of 10 by L.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I like that the lead girl remains the same. Jean is friendly, courteous, thorough. She makes sure everything is done. She kindly corrects the other girls if the are doing something incorrectly or have missed something. They are quick, quiet and efficient.

Report a concern   July 13, 2021 — Rated 10 out of 10 by Thomas French Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Good teams very professional


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