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based on 2103 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Well I don't like it when 3 cleaners come, house is too small, they have no room to maneuver.
Also cleaning teams sometimes miss a few things, but overall, fine.
Good service, nice people easy to work with
Cost increases are an issue. Add on cost for other services also steep
Great cleaners - but costs are prohibitive!
Everything
The scheduling process was excellent. The cleaning was not as thorough as I would have expected for deep cleaning. Not all the corners, trim or floors were cleaned. There were still cobwebs in corners of rooms etc.
Efficient
Amazingly clean home
My house always smells amazing after the cleaning.
Awesome job
I like the products.. all work well!
The cost is the only issue I have had
I am ambivalent about recommending because I know that you have some staffing challenges at the moment. The primary person who cleans my house does a terrific job. The latest partner with her also did a terrific job, but the second person changes from time to time. Also, for what its worth, sending me a text, and an email, then I call to confirm and THEN CALLING ME to remind me of my cleaning seems as if there is some sort of emergency. Update your methods. If you heard from me - don't call. Three notifications is too many. Maybe you can ask all customers which method they would prefer for a reminder? Text is fine, by the way.
I like all the products and I especially like Alexis' work
Service is very good
Have no idea about products used
You are consistent about times and service
Feel very comfortable about you entering my home
Reliable
We were overcharged for bad service and would like some money back
We like Patti she is amazing
Very minor, but our cleaners speak very little English. If I didn't speak a bit, it could have been tough.
Personnel good wirk
Good service at a reasonable price.
I have always had good service with Merry Maids
Tremendous, wonderful team who arrived - great integrity and excellent job cleaning our home, which hadn’t been thoroughly cleaned since the pandemic. Thank you to the cleaning team and to the staff who helped!
I realize you are short of help but the level of attentions to detail is slipping .
Quietly get about the business of cleaning the house without any fuss.
4 hours late
not a thorough job
Great cleaning job and very professional!
I think the price is too high for what is done at my house.
We are thankful after every visit and appreciate all Merry Maids does!
I actually am very pleased with Patty, I like and trust her. It’s been terribly hot, so I’ve tried to excuse the little stuff. I’m seeing too many areas not fully cleaned. So many corners missed, not fully dusted or vacuumed.
Cabinets may be wiped, but not really clean etc. Floors that get mopped, but not really clean. Toilets not scrubbed. I feel badly for not giving great ratings, but I can’t set my friends up for it I’m afraid.
Excellent sevice