What our clients think of us!

The office staff is awesome. Always willing to listen and try to correct the issues immediately. The cleaning staff is just ok. They are very polite but the cleaning is just ok. I have had private cleaning services in the past and I feel that the cleaning I have had in the past has been less expensive and more thorough. We are trying to decide now whether we want to continue with the service or pay the large fee to back out.

We like how we can trust your associates ..also we have spread the good word to our friends . Thank you

Very good cleaners over all. Great attention to detail!

While nothing is "Bad" enough to call back - sometimes the furniture has a greasy film on them after they have been wiped. One room sometimes is not vac'd

The staff does an excellent job and are very friendly

When I met with the sales woman She described what the person who came to clean would do. She said she would start at the ceiling getting cobwebs and dusting the ceiling fans, then wipe wipe down tops of window trim and sills and basically she would work her way down to the floors. in the kitchen she said she would do the same with cobwebs and that she would also wipe down the face of the cabinets clean the microwave wipe down stove and counters etc. after the cleaner came I came home and she had not wiped the top of the window and door trim she had not gotten the cobwebs she did not wipe the face of the cabinets. and quite honestly I felt like i was mislead and I never would have paid 265 dollars to have someone once over my house. I hired merry maids as a birthday present for my wife to give her a break I should have given her an afternoon at the spa. I will never hire merry maids again and I go out of my way to make sure to let other friends know that its not worth it.

there wasa list of things to be done but due to my husband illness I asked that they leave the Master Bedroom alone but to do the bathroom. cabinets were not cleaned in bath and kitchen. laundry room was not touched,some items in bathroom not completely clean.
This was thelast gift from my husband who passed 2 days after it was done. I havent check my charge account but I hope there is a Credit applied, It was not worth $273. As for making it right, no need, now I have all the time ro correct it

For what I am paying, I'd like to see the house spotless. I am feeling a little disappointed because it seems that if there is a focus on one room, the others pay the price. We have dogs here and dust. I expect that regardless of where the focus has been the hair and dust will be taken care of. This is not always the case. Having said that, the girls are super nice and eager to please.

have the same people come for each cleaning
have employees slow down & do a thorough job

The Merry Maids are very friendly & they do a thorough job.

Kevin does a good job and generally is thorough.

They did a good job.

do a good job cleaning

The quality of the cleaning is not as great as cleaning services I have used in the past. I always find spider webs, dust, grime, etc. when I get home immediately after a cleaning. The bathroom shower door is also always grimey.

I have also had several scheduling problems.

They always call to double check- the house smells great!

I now have a person who comes to my home consistently and they know what they have done one the previous week and what is needed- this is in addition to what Merry Maids "states" they will focus on with that cleaning; which may not really be needed in my home.

Green products, consistent service.

We like the women who come to our house and do the cleaning and your office staff. The cleaning products do not leave any long lasting odors and to the job to our satisfaction and then some. Thanks for asking.

Lately the cleaning hasn't been up to par. Furthermore, my phone calls haven't been responded to in a timely fashion or at all.

cheerful, helpful, professional, work is well done without too much chemical after scent

I always seem to respond the same each time I get this, cleaning is just ok. Nothing is ever really cleaned well- especially the floors.

My business was left unlocked and the alarm was not set exposing the business to theft.

Carmel and Mary did a great job.

All the maids have used the best products and were very professional & understanding.

clean sheets put on top of dirty sheets. Spoke to Lino, everything should be fine!

First I would like to take the opportunity to say that I was pleased with Nancy, she was always on time, and did her job well. What I would change is the following: when cleaning a particular area, I feel things should be moved to assure that all dust and dirt is removed rather than just going around things. I'd want to see that floor corners and toilet areas are thoroughly cleaned. I'd also like to know in advance the correct time the maids are going to show up. For instance, I'd have to call the morning of the cleaning to find out what time I was schedule for my cleaning, instead I'd receive a call the night before just confirming the day (not time) of the cleaning.

I like the products you use and wish I could get some of them myself for in between cleanings.
My three favorite girls are always so pleasant and do a good job. If I see anything that I would like to have done, they do it with a smile on their faces.

We used the services of Merry Maids after we moved from our home...the ladies arrived on time, we walked through the house together in case there were any questions and that was that. Although I did not return to the house before the walk through with the new home owners, I was informed by my realtor that the house was spotless and the new owners were so appreciative that the house was cleaned so thoroughly. Thank you for that.
My initial meeting with Lisa to set up the schedule for cleaning went smoothly - Lisa was most professional, explained the process and the products used, listened to my concerns.
It was great!

Every week I still find dust in very obvious places that should be cleaned. I just don't think the cleaning is really professional.

I don't think they clean very thoroughly.