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based on 2103 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
scheduling issues
House was clean and looked fantastic!
no comment about the products, but the cleaners usually do a good job, and sometimes do an excellent job. they always conduct themselves professionally in a pleasant, courteous manner.
A consistent crew that does a repeatable job; price of course
Merry Maids are friendly, professional, and trustworthy.
Products do the job without harming furniture, appliances, carpeting, etc.
Merry Maids reimburse the replacement cost of damaged items.
Merry Maids supervisors periodically check on the quality of work done.
The service is very good. The price is very high comparitably.
Christina and Kayla are very acommodating and do what I ask....
April 28,2012
I really appreciated that one of the first things that Kayla and Christina did was to identify the various options of cleaning products and checked for my preference. They also informed me about product limitations after I asked for a cleaning focus on bathtub grouting, which was educational, as well. Based on today's service, I would HIGHLY recommend Merry Maids to friends and colleagues. The attention to cleaning details was superb!!
We like people you send and thier and thier work ethic.
I loved the way the house smelled after it was cleaned and how everything seemed to shine!
Caitlyn and Tammy are great. They do a wonderful job and I'm pleased that Merry Maids can accommodate my request for Saturday service.
Very disappointed recently in cleanings. Floors are still grimy, glass tables not cleaned . Piles of dust in corners. Stairs not vacuumed.
I have had the service for almost a year and have had just one cleaner named Cathy who was decent. I will not renew my contract as I wouldn't even have called the last two cleanings, even attempts at cleaning. I don't like to ever leave negative feedback, I am just very disappointed.
Just not happy with the overall cleaning. I feel the cleaners rush through the job and miss a lot of dust and dirt.
THE KITCHEN WAS VERY DISAPPOINTING THEY DID NOT CLEAN THE STOVE TOP,MICROWAVE OR WIPE DOWN THE CABINET FRONTS,THE REST OF THE HOUSE WAS VERY GOOD BUT THE KITCHEN WAS MY MAIN AREA OF NEED
Kevin does a good job and is quite thorough.
Did not arrive on time . Missed many areas. I had renovations done and explained that there would be dust coming up from vents. My house was pretty clean when they came. But at least 3 areas were totally missed.
Very friendly staff and a clean smell.
I have responded to this many times with the same answer. I like your service in that it is very reliable and I feel secure with your employees in my home when I am not there. However, your service is very expensive and should be top notch, but it is not. I have already reported my concerns locally.
make sure you don"t pressure your managers to solicit 9's and 10's in this feedback forum because that only annoys the customer and puts the focus on a score and not a true "job well done"
Its just that the cleaning is just okay- nothing great.I keep saying this is every survey and it never changes. Never move things when cleaning or clean under anything just seem to do bare minimum
The tile entryway, kitchen and hardwood dining room floors have not been vacumed very well . The last 2 cleanings there was dirt left around the edges. I left a note about it the last time, but there was still dirt left there.
I usually have Nancy come to my house, and I love that she comes in and does her job without being told every step of the way what needs to be done. She's thorough and does a great day. The products are ok.
Sometimes my basement rug isn't vacuumed, there are cob webs, sometimes my pillow cases don't get changed, the sliding glass door track doesn't get cleaned, and its very dusty under neath my bed. But, I do love Merry Maids!
Unfortunately, we have had more than one issue. The latest one being that the new crew does not clean the laundry room. I called and spoke to manager and was told he would let the crew know but again this last cleaning the laundry room was not cleaned. I am appreciative of everything the manager has done for us but since changing cleaning companies we have only had one or two visits that have gone "right".
I think I would like it better if the same two people came to clean each week so they get to know the house and where things are kept.
Green products used & the Merry Maids often go out of their way to ensure they have done a excellent job.
I like that I can customize the cleaning needs for my home with Merry Maids.
Excellent service - my house never looked better
Service & quality of cleaning superior. Fee is not cost friedly and competative.
dependability and follow-through on communications