Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2076 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   August 27, 2013 — Rated 10 out of 10 by T.L. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I love your floor polish. I like how it lifts my spirits to come in and see the house shine. Many Thanks

Report a concern   August 23, 2013 — Rated 10 out of 10 by R.R.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Teresa is excellent! She consistently cleans well.

Report a concern   August 21, 2013 — Rated 7 out of 10 by J.C. Merry Maids of Brookline & South Shore
What could we do to improve?

I would like to have a list of what is expected for them to do I think they do a good job but I do not think they do everything

Report a concern   August 20, 2013 — Rated 10 out of 10 by E.Y.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

we like the consistency of having the same woman come clean every other week

Report a concern   August 19, 2013 — Rated 8 out of 10 by J.C. Merry Maids of Brookline & South Shore
What could we do to improve?

Maids have been doing much better lately. I was disappointing with the cleanings during the month of July but during the month of August they have been doing a much better job.

Cleaning appliances like inside oven and refrigerator would be nice.

Report a concern   August 17, 2013 — Rated 10 out of 10 by H.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I like that you clean areas that I don't get to. And the house usually smells nice when you're done.

Report a concern   August 16, 2013 — Rated 10 out of 10 by E.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I LOVE having Lisa clean my home, she is very thorough, cleans every thing, never misses anything. I've had others come but no one does a cleaning like Lisa.

Report a concern   August 16, 2013 — Rated 10 out of 10 by S.R. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Careful and complete cleaning without a chemical smell

Good, friendly individual attention

Report a concern   August 16, 2013 — Rated 9 out of 10 by R.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Maids are very thorough in their cleaning.

Report a concern   August 16, 2013 — Rated 8 out of 10 by D.G. Merry Maids of Brookline & South Shore
What could we do to improve?

attention to detail

Report a concern   August 14, 2013 — Rated 10 out of 10 by Robert Frederico Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Excellent

Report a concern   August 12, 2013 — Rated 10 out of 10 by F.E. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Merry Maids has alwasy done a great job.

Report a concern   August 12, 2013 — Rated 10 out of 10 by T.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Everything.

Report a concern   August 9, 2013 — Rated 10 out of 10 by Jane Larsen Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Allen and Caitlin were wonderfully professional. They came in, did the job, had me check it and then left. My husband and I were delighted with the results of their house cleaning. I look forward to seeing one of them every other Monday.

Report a concern   August 9, 2013 — Rated 10 out of 10 by K.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

the people

Report a concern   August 1, 2013 — Rated 4 out of 10 by M.H. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

My expectations for a first time "deep cleaning" was not met. I did speak to a manager who did a sight visit same day. Solution was to come back and complete tasks that were not done.

Report a concern   July 27, 2013 — Rated 10 out of 10 by T.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

You're thorough about all details of cleaning.

Report a concern   July 19, 2013 — Rated 2 out of 10 by L.P. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Cobwebs werent cleaned, corners wernt cleaned, drawers under cabinets in kitchen left dirty,

Report a concern   July 18, 2013 — Rated 10 out of 10 by R.F. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Theresa does a great job . We trust her . Management team is very good .

Report a concern   July 16, 2013 — Rated 9 out of 10 by T.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Workers are pleasant, hardworking and thorough.

Report a concern   July 16, 2013 — Rated 2 out of 10 by A.G.O. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

just seems like clean at the most minimal level.

Report a concern   July 16, 2013 — Rated 6 out of 10 by J.C. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Coming home to dirty dishes in sink isn't a pleasant experience.

They said they focused on the bathroom and bedroom this past week, but neither were messy or dirty b/c I had been away all week. It would be nice if the dishes were cleaned and put away.

The deep clean was disappointing. I was told appliances would be cleaned. Murphys oil soap would be used. None of that was done. There is still dust under all of the furniture including the sofa. When I walk into my place it doesn't feel or smell clean.

It's just clear they came in, made the bed, whipped down a few surfaces, and left.

It's better than nothing but far from good.

There is a paper left describing what was done, but it is not really accurate. "Dusted chandelier"?? I don't have a chandelier. I really want/need a cleaning service. If the current performance continues I'll have no choice but to look elsewhere.

Name removed

Report a concern   July 15, 2013 — Rated 0 out of 10 by N.M. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

We paid for a deep cleaning of the house and all that was done was vacuum the carpets in the house - only the exposed carpet

Report a concern   July 13, 2013 — Rated 9 out of 10 by J.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Hi, I am concerned about the solution used to wash my kitchen floor (Pergo). It seems to leave streaks. Otherwise, Allen is doing a very nice job. Thanks, Name removed

Report a concern   July 11, 2013 — Rated 6 out of 10 by J.R. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

The original date was changed in your organization. I never got the first time clean that Nick promised me and was going to charge me $383. Limo promised me a $50. discount which I did not get because Judy said I owed them $210.00 for the cleaning she did on July 9. Judy did a good job on what she did and I appreciate that. I don't think anyone in Hanover knows what the heck they are doing. I'm still thinking about I want to do in the future.

Report a concern   July 3, 2013 — Rated 9 out of 10 by L.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I have always been obsessive compulsive in cleaning my home. It has been hard for me to let this go because of illness. However, Nancy has been the best you have sent out in recent months and I would like to keep her. She works very hard.

Whatever products you use seem to be very satisfactory.

Report a concern   July 2, 2013 — Rated 6 out of 10 by P.J. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I find that the cleaning is inconsistent sometimes. I feel that some of your cleaning employees are great but others are terrible. You never know how clean your home will be from cleaning to cleaning. I also feel the same people never come anymore.

Report a concern   June 27, 2013 — Rated 9 out of 10 by M.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very thorough but please do not share name and comments

Report a concern   June 27, 2013 — Rated 7 out of 10 by B.K. Merry Maids of Brookline & South Shore
What could we do to improve?

The kitchen counters have been a bit sticky recently.

Report a concern   June 26, 2013 — Rated 3 out of 10 by L.C. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

I spoke with Lino re: dissatisfaction with quite a few areas; he has committed to "making it right" by coming out again to correct the matters.


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