What our clients think of us!

Do better job cleaning

The products are nontoxic. Everyone who comes to work at our house is polite, on time and very good at what they do.

This was the second time that the work I requested I wasn't done on the first job. I had to have someone come out twice to fix issues that i felt was a routine part of the cleaning-making my bed, changing sheets, sweeping the stairs, polish pictures. And these were in rooms that were requested to be my concentration rooms. The job should be done on the first request for the amount of money that is charged.

The team arrived on schedule. While the house smelled clean, it didn't reek of harsh chemicals.

I ASKED TO HAVE ONE OF BATHROOM TUBS SCRUBBED 5 TIMES AND IT IS STILL NOT DONE. SO I DID IT MYSELF

Very Professional and Efficient Workers with a most pleasant and refreshing attitude.

I wish the cleanings were consistent. There are weeks the girls do a good job and then we will have a week where we will have to clean after the girls are gone. This past cleaning we came home to- floors not swept never mind washed, stairs not vacuumed, furniture not dusted (the buffet in the dining room still had petals from a vase of flowers that was disposed of that morning), trash not emptied and overflowing in the office and laundry room, and the ceiling fan on the first floor was covered in dust. The reason we have a cleaning service is because I have asthma, so the dusting and chemicals causes flare ups of the asthma. But if I have to clean when I come home then it defeats the purpose of having a cleaning service. We have called and complained to the manager and he tries to correct the problem but to no avail. We are seriously considering taking our business else where.

When the 1st women came I explained exactly what I would like done. She said ok and she was very nice and I thought we were all set. The day the 2 girls came to clean I was there and explained again what I would like done. The were very nice and I left. I was told for 225.00 that I would get a top to bottom detailed clean. I called because I wanted white woodwork done. I came home to find floors done and they wiped the kitchen and bathroom counters. 225.00 for that???

We have yet to receive our cleaning this month. We have gotten practically no explanation for the screw up and hardly even a response from the office. I plan to cancel this device next week if this situation is not remedied. Extremely disappointed.

The service was good, but the older lady got really tired quick and did not clean the blinds and some other things. The blinds were cleaned after it was mentioned to her. So I think after a certain age, younger women should be hired. The bathtub looks completely white again. Overall, they did a good job. Thanks.

Friendly staff, thorough service and the house smells clean.

I was charged $20. for cleaning a small bedroom late June/early July
but was not told of an additional fee. I called and was told I would hear
back about this...never heard.
I would not have OKed the extra fee- and would have just done it myself (very small space).
Also in previous years, the room was cleaned for me during the summer with no extra fee.

Green products, thorough cleaning

Home was clean and neat when cleaning completed

Prompt, nice, and thorough.

Great services, always on time and very meticulous.
I am very happy with customer services and looking forward to arranging Merry Maids’ services or my new home.

Lately I think the workers are very rushed -- they don't do all the rooms and many rooms are just quickly touched. Even my 17-year-old son said the other day that the house just doesn't seem as clean as it used to. And there is the continuing issue of the cleaners breaking the knobs on our cooktop; we've had to replace all four and now have one of the new ones that is broken. We love the reliability of Merry Maids and the fact that we can trust them in our home. Both the office staff and the workers are very friendly and professional. But unfortunately we are thinking about looking for a new service.

I used merry maids for the first time & I will definitley use them again. I was so happy with how beautiful my house looked. Thank you!

Everything was clean and even the stuff you never think about cleaning or ever see

For the price we paid, we could hardly see that Merry Maids was there. The person who moved in couldn't even tell that Merry Maids had been in. We asked that the bathrooms be cleaned (the toilets were brand new); no one wiped down walls, etc. We asked that appliances be wiped down and it just was not done to our satisfaction. It was very expensive, and we will not use you again. We'd like some of our money back.

Last week's cleaning was very poor. I called to voice my opinion and another maid was sent out to finish the job that the original maid started, making it inconvenient for me to have someone there to point out the discrepancies to the second maid. I value my time and don't like spending it on incompetence. Just not happy with the overall product.

I really don't specifically have recommendations for improvement. I would like to have a consistent crew working and if the same people will not be coming out then a phone call or email would be helpful. I also would like a consistent arrival time frame. This is very important for scheduling. These suggestions are not factors that would keep us from recommending your service. If someone asked we would recommend, but we are not at the point where we would be volunteering the information. This is more because we prefer to not volunteer that we have a cleaning service. Thank you for your inquiry.

Although its my first time giving you feed back, but we have had to go behind to clean and sweep after your people have come. Judy and her partner have been great but today the first floor bathroom had to be cleaned over again along with kitchen; and this has happen a few times.

There are some issues with consistency in the cleaning, and if the homeowner has a particular requedt for the cleaning-- aka the kitchen floor needs a good clean- not sure how that works into the Merry Maid's cleaning for that house

Job was too big for the two girls sent out - a cleaning of an entire empty house - it took almost 4 hours with some parts of the job not completed (walls as stated in the pre-agreement, downstairs family room floor not even swept). After calling the office, I was given a reduction of the price (a definite plus....). The next day after closer inspection of the home (I had had to leave immediately after the girls had left and did not notice these right away), I found a window blind that was no longer working and a radiator plate in the upstairs bathroom that was missing it's two side connecting pieces (WHY these were now both missing, Lord knows...don't even have a clue how to replace them!). In short, I could not recommend the service with any confidence - I place much of the "blame" on the lady who scouted the job not realizing the scope.....

In fairness, the girls sent did work the full time and parts of the house were done well.

We had hired Merry Maids for a Move Out Cleaning. A salesperson came to the home and walked through with me to discuss what would be done. Unfortunately, the cleaning did not reflect what was on the sheet that I signed. An entire floor was missed-the basement was not touched. And I had asked to have the refrigerator cleaned which she made note of on the sheet I signed- this was not done either. When I came that afternoon to inspect the cleaning before walking through with the landlord, I discovered these things were not done. I immediately called Merry Maids and left a message to let them know and then had to clean what had not been done myself. I never got a return phone call from anyone and they charged my card for the full amount a few days later. A week later I sent an email to the salesperson to let her know. She responded right away that she was sorry and that someone would be following up. I am still waiting.

The last two girls who came didn't even do two of the rooms (the others always vacuum my office and clean the den, make the bed in my bedroom - these last two didnt so I called and the good thing was they came back and finished some of it, although they still didn't clean the windowsills. Not very thorough. Prefer the ones who came before , have to look up their names.

The first time I hired Merry Maids was to clean my cottage rental in Marshfield on Saturday July 28, because I was planning to be out of town and needed someone to turn the house over in three hours, from 11 - 2:00 p.m. The long time summer tenants moved in that afternoon and contacted me immediately about the condition of the house. As my tenant said, the house was not in acceptable shape to rent and the family was very disappointed. They contacted me to say the cottage was not up to the standards of previous years. The main complaint was the kitchen and floors, which was something I stressed in the personal meeting with Lisa Morganelli on July 26.

Althoug Lisa was very professional, and took notes during our meeting, the company called twice to confirm the time and during each call to me including the day before, the Merry Maid rep had the time of arrival wrong. Also, I requested on three occasions that the used linens be dropped off at Jack's Laundry at the end of the street under our account name of Spencer. Like the misunderstanding of the time the cottage would be open to clean, this was also never recorded accurately and needed to be corrected several times. The next week when I returned to pick up the linens they were under a different name. Yes, I identified the linens and picked them up, no big deal, however, what happened to the instructions, of the time, the tasks and what to do with the laundry? When I complainted, Merry Maids send Tammy and Kaitryn to my cottage the following Saturday, August 4th to redo the kitchen and the floors. That time I arrived after they left to find a dirty coffee pot on the dirty stove and the floor still not clean. What did these two Merry Maids do?

I would never use Merry Maids again or recommend them to anyone that asked.

Attention to detail. I've expressed that dog hair is the most important thing to take care of when cleaning my house. Sometimes it is done thoroughly and sometimes areas are missed, or tables are not wiped down. There have been times that fresh trash bags have not been placed in bins. It's important to make sure nothing has been overlooked.

Cleanings are OK but just surface wiping, the floor could be better if sponge soap and water and bleach used...when specialty areas like window blinds and ceiling fans are checked off as done sometimes they are not