What our clients think of us!

The house smells clean

Alan's diligence and initiative

the people that do the work.

Teresa great work and trust ! Shana great communication :) Thanks to both !

Responsive to feedback, thorough ...wish they would call me back when I leave a message. I have to call multiple times...

I have Lisa (and only Lisa) from the Hanover/Norwell, MA office - who comes to clean my apartment. She is the BEST! I walk into my apartment at the end of the day and I can see and smell the clean, she is very, very detail oriented and I feel good knowing she is doing my cleaning.

Have had other people in the past but they skipped details, I think because I have a small apartment and it's always neat and orderly, so they think they can just walk in and 10 minutes later walk out and say it's done. Had to call many times to complain about this and then another person would be sent out to do what the first person didn't do. That is just ridiculous - just do the job right the first time and you will have no problems.

With Lisa I have never had a problem and if she was to leave Merry Maids I don't know what I would do, no one else comes close to her in cleaning.

Workers do their work proudly & easily, using best products.

Good work.

The service is always dependable and they will 'work' with me if I need to reschedule occasionally due to entertaining schedules, etc.

I love coming home to a clean house! My kitchen always sparkles as does the bathroom. I have already recommended your services to a friend and she is also thrilled!

The excellent cleaning work at my house.

Very efficient and thorough - I was so happy with how my house looked

It's the Little attention to details that we liked !!! With That being said along with working "around" the pets too !

The maids are very pleasant and accommodating. Very thorough cleaning.

There have been many times I've had to call because things were not cleaned and that was very frustrating. However Judy went above and beyond last month when my dog went the bathroom on the floor and she cleaned it up. Since Judy has been the one consistently coming to my house things have improved! Kudos to Judy!!!! But I'm still not likely to recommend merry maids to a friend because it was a nuisance to have to keep calling after every cleaning. That lasted a few months.

I feel they should clean all the rooms every time they come the same way! You get the same price everytime we should get the same thorough cleaning every time! I tend to find some things overlooked!

I've asked a few times for my cleaner to make sure they vacume around the edges of the floor especially in the entrance hall and kitchen.There is often dirt left there.

Inconsistent service and the need to clean the shower myself

I am very happy with the attention that Kevin gives not only to cleaning my home but to my scheduling needs. He really knows how to give professional customer service while always maintaining a positive attitude and enthusiasm for his work.

I like the communication (reminder calls, notes each time letting me know the focus area, asking for feedback, etc.). I would say the quality of cleaning each time is inconsistent, not bad but some times we are very happy with the service and other cleanings there seems to be some pretty clear areas that were missed - almost as if it is a different person each time?

I thought it was very expensive.

My house is not getting properly cleaned. I have never had as many cobwebs as I have had since merry maids started cleaning. My next cleaning will be my last unless something changes dramatically.

The house shines when the Merry Maids are through. I especially like the wood floor cleaner, how the floor looks great and smells just as good.
Tara Lynch

First, our MM team captain Theresa, is phenomenal! Quality service and extremely pleasant. I would be highly disappointed if Theresa were not available to us. In fact, we would have cancelled if not for Theresa. Second, the quality of the products that are used is obvious. My home is clean. Enough said. Lastly, please see to it that Theresa is recognized as the model cleaner. Quality over quantity any day. My home is clean!

Quality of my first cleaning did not meet my expectations. Seemed sloppy - eg counters were washed but stuff that had to be moved to clean them (like toothbrushes) were all piled in a heap. Sheets were changed but bed was made very messily - untucked at the sides and bottom. Found dust on top of fridge and under cabinets. I had left the door to the laundry (off family room) open and it was not cleaned - just needs trash emptied and rug vacuumed. Very disappointed, especially for the first cleaning.

very nice scrny

I like the woman who comes to clean my apartment weekly, Lisa. She is so good, very thorough, nothing missed, every spec of dust,ect. is gone when I come home from work. It is such a nice feeling knowing you have such a good cleaner doing your home every week, it feels good when I walk in the door. I had other cleaners come out and most (if not all) did a poor job, skipped things, didn't empty the wast basket, etc. When I came home to that I was not pleased at all and did call and complain. If I am paying for a service I expect it to be done properly. With Lisa I never have to worry, she is great every time. Don't ever loose her!

I was home 2 weeks ago when the maid came in. She was there for less than an hour, but it still cost me $81. These days I'm home about 3 nights a week. So I'd like to either reduce my rate or switch to a once a month schedule.

Last cleaning was just okay -- kitchen sink wasn't even cleaned. We've also had to repeatedly have our stove top knobs replaced at $20 each. For $160 per cleaning, we expect better, especially since three of our four bedrooms and two of our four bathrooms are currently not being used and therefore were unchanged from the last cleaning.

We used to use Merry Maids in Riverside, RI - I think they were out of East Providence, and when you went home you would know your house was in a pristine condition, you could even smell a clean cinnamon-like smell - not sure if this was something used to wash the hardwood floors. I wish my current Merry Maids used this same cinnamon-smelling product. I currently live in Newton, MA - I believe our Merry Maids is located in West Roxbury. There is something to be said when you walk into your house and it smells clean and looks pristine.