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based on 2074 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The new person who comes to our house is very, very good. A significant improvement from earlier teams. Please keep sending her.
Prompt and thorough
Good workers-treat them well!!
I'd like to try different cleaner. The mats as you enter and in front of kitchen sink weren't shaken out or vacuumed.
I'm considering dropping my service. It's expensive and mediocre. Corners are often left with webs. Smudges on risers or stair wall go unnoticed.
Edges of kitchen floor are left with crumbs. Tables are dusted, but not the items on the table.
Sorry to be cranky, but it's a lot if money for the time put in here.
Service is reliable,come home to a clean and fresh smelling home that I didn't have to clean !Never any concern about home safety
people are nice. Cleaning is thorough. Products are environmentally friendly.
We were very dissapointed for the money we paid. The kitched floor wasn't completely cleaned or the front of the refridgerator. We hired them because we had construction done and everything was dusty and they missed cleaning some of the glasses and on top of the refridgerator.
satisified
My home always smells great and clean when I get home.
The service is excellent.Deb is always on time and very efficient. The products seem to work, however, I would like to see a proper steamer for some jobs.
On the whole, We are very satisfied.
Thank you,
First name removed
Everything.
The people are friendly and the house smells clean
Allen has been wonderful. I am amazed with the effectiveness of the vinegar and water for our floors. I cannot complain about anything. Many thanks. Jane & Reed Larsen
Theresa does a great job and is trusting . Please thank her :) :) Also can't forget , Suana .. I think spelling is wrong she is very professional and smart and ensures things go smoothly .
Your maids told me they dust from top to bottom but there are cobwebs in the corners and our fan in our den (the room we are in the most often) was caked with dust and dirt. I just cleaned it myaelf tbree days ago. Also, they aren't cleaning,the glass lamp pieces on chandelier of dining room and they are easily cleaned by removing the pieces and wiping them with Windex.
Teresa is great!
It's the people that come into our house and help us and then actualy doing the work that we need done.
Merry Maids have been very helpful with their services and products.
Very thorough and friendly staff. Patty did a great job!
Clean more thoroughly. I would gladly pay more for a better job.
I like that the day of the cleaning is consistent - Wednesday, every two weeks.
The cleaner assigned to my home, Sharon, is extremely professional and pleasant. It is clear that she takes pride in her work.
Poor job of washing floors (a good cleaning) and appliances - depends on who does the cleaning but usually the kitchen floor is given a light once over at best. They do a good job of dusting and vacuuming but not anything that requires elbow grease. When they leave notes that the baseboard or windowsills have been cleaned, they have never been cleaned.
They respond to feedback well & do a good job most of the time...
Consistency , good humor of employees who come to the house...willingness to be flexible when a change on schedule is needed
Things are actually already improving after I got in touch with office staff. I am hopeful that by the next survey I will be able to give a solid 9.
I li;e thr way one can feel vonfortablr when thry are on yoir homr
Overall always a goof job.
One thing to improve would be to remove the trash to the grabs room located near the elevators.
I love your floor polish. I like how it lifts my spirits to come in and see the house shine. Many Thanks
Teresa is excellent! She consistently cleans well.
We used to use Merry Maids in Riverside, RI - I think they were out of East Providence, and when you went home you would know your house was in a pristine condition, you could even smell a clean cinnamon-like smell - not sure if this was something used to wash the hardwood floors. I wish my current Merry Maids used this same cinnamon-smelling product. I currently live in Newton, MA - I believe our Merry Maids is located in West Roxbury. There is something to be said when you walk into your house and it smells clean and looks pristine.