- Phone: 781-561-1049
- Visit Website
based on 2103 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Very professional always. Products are very effective and not overwhelming. Keep up the goof work.
People are very thorough with their cleaning. People are very friendly.
Merry Maids is open to your feedback, both positive and negative. I think that one of the best things for me is that when I express any concerns about the way the work is done they are always willing to work with me and take all of my individual requests seriously. It's a difficult service to provide, and they are willing to personalize your cleaning teams so that you are satisfied with the way the cleaning is done. We all have different expectations about the outcome of our service, and being an older person my expectations are pretty high. They have no problem making sure I'm satisfied with their work - whatever it takes! The products work well.
The maids are very meticulous! Thank you!
Overall the experience has definitely improved from where we started. Recently there has been a new crew (yesterday and one other week) where Casey was assisting with cleaning. I have been much more impressed with the level of cleanliness with Casey's team and would like for them to handle the cleaning going forward. I will also send an email.
In regards to improving? It would just be the details, ensuring all rooms are tidy and floors/rugs are cleaned. Sometimes it seems that a corner or by the bed might not be done. Again, overall I am satisfied though.
house never feel really clean. often not dusted under furniture
Great
Nancy is always here within the time window. My home is always clean after she is done which means your products are effective.
Reliable and consistent - Brenda is great.
The reason I will not renew is I still have to clean behind my furniture. I also have to put down my batroom scatter rug, straighten out curtains.
Patty is wonderful. She let me know when repairs to my house were necessary. I love coming home to a clean house. MM takes great care of me
Patty’s terrific!
I was very happy with the last cleaning. They did a great job.
Allow swifter to be used on floors ..much better results than vacuum cleaners!
Furniture dusting left much to be desired.
Great service...timely and professional!
Your employees did a very nice job with the cleaning of my third floor. I would not hesitate to have them back thank you very much
Not all teams are the same. That is, one visit the service is good and the next time it absolutely sucks. My home is pretty clean when a team arrives, and I feel as though they take advantage of this, and try to sneak by without doing things.
Hardwood floors were not cleaned well at all, there was still hair in the shower drain, and the refrigerator (which we paid extra for) still had food residue on some shelves. Since this was a move-in cleaning, none of the dirt, hair, or stains were even ours, making it even more gross! For what we paid, I expected more.
On the other hand, there were some things that were done extremely well, like the baseboards, the stove, the granite countertops, and the kitchen cabinets. It was a mixed bag overall.
Patti was very good
My apartment was so clean, thank you. There was a layer of cat hair on everything and they got it all. Very happy with the service!
One of your girls in training put paper towels down my toilet and clogged it up.
I would like some money back. The extra money I gave because it was a first time job.
I like the phone notification of the time frame of service, and the service in general.
Everything is good
Great communication and responsiveness. Very nice and friendly. Overall a great experience so far and I would recommend the service to friends and family.
Very thorough
we like the efficiency the polish and the complete coverage of the house. We like the fresh fragrance of your products.
We want Brittany to continue cleaning for us.
thank you
They didn’t do a golf d job cleaning the place. A lot of stuff was missed
I love the way customers are treated by staff at all times. The Merry Maid staff members present themselves in a friendly professional manner. I am comfortable with the staff member who cleans my house; it is a pleasant experience when she visits my home.
Staff always does a good job and is friendly and efficient.
They let me know when they are arriving. I have the same person Nancy who knows my house and what needs attention, always pleasant and does a great job. I am always pleased my house is neat and clean when she finishes.
Bruce Fernald
12 Pine St.
Abington MA 02351