- Phone: 781-561-1049
- Visit Website
based on 2103 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
darcey and paul are thorough and have a pleasant attitude
It was deep cleaning but sink was not cleaned and some parts of the bathtub were not either
I do not believe I should have been charged an extra $50 for cleaning an empty house. When you gave me an estimate you figured the house was approximately 1450 square feet. if the cleaners and I am not sure how many there were could not clean an empty house that size for the price I was given then you need better cleaners or more cleaners, just because it took them longer than usual that is not my fault. if the cleaners worked faster than they would have finished sooner. I feel that you tell all clients that there could be an up charge of up to $50 then you charge them the $50 when it is done for whatever reason. I would not recommend you and I would always tell the homeowner to make sure they are there so they can supervise.
Response time was quick, and the attention to detail was very good.
The consistencie of the day and time of arrival. The products used do not cause coughing or choking and leaves the bathrooms with a lite clean scent.
You supply and store everything
They did a thorough and deep cleaning
Sometimes the people who substitute are not as thorough as Brenda who is the person who typically cleans my house. the person who cleaned today 8.3.18 was not as thorough.
Also, would love to have an option of a 'deep cleaning' where you wipe the walls, do a more detailed clean on things like baseboards and floors.
The home that you cleaned was being sold and papers being passed 5 days after cleaning was done-you were able to fit us in at very short notice and all was done perfectly. Thank you so much for your quick response!
Today Kevin did some extra work, he cleaned a refrigerator upstairs.
I paid $360 (plus tip) for a “deep clean”. For this price, I expected everything to be cleaned, not just redoing everything I had already done. There was still dust on the bed frame, food stains on the kitchen walls, and very obvious fingerprints on the windows (which so had specifically requested be cleaned). While I am appreciative of what was done, it was certainly not worth the price I paid.
The team that cleaned my home were thorough and effective. Care was paid to making sure everything was done. After the house looked and smelled clean!
Both Dana and Latica did an outstanding job. They were friendly, courteous and very hard workers! I never saw my mom's refrigerator and living room floor sparkle so much they were that clean. Since we were selling my mother's home, it was important to make sure that the floors, kitchen and bathrooms were exceptionally clean! Your Mery Maid team did not disappoint. They did an exceptional job and I highly recommend using your services to all my family and friends! Thank you again as you made my job so much h
You always do a great job !
Thorough job, professional and personable staff. On-time or early. I also love that you will call me if there's a cancellation elsewhere to fit me in last minute.
Everything just looked and felt clean. Floors were not slippery after being cleaned.
You always call to remind me when you are coming and with a time. Nancy is always prompt and polite she does a thorough job throughout the house. I have referred you to my friends. Keep up the good work.
Thank You
Bruce Fernald
First cleaning didn’t go so well (deep clean) a lot of areas were missed. I called and the office, staff were great. We set up a follow up cleaning.
The follow up cleaning went very well cleaning all the area that were miss plus I was able to request the crew that did the follow up cleaning.
lower the cost
Love Jodi and crew! They always do a great job
Jodi is doing a great job!
While the staff has punctual and professional I think I may have misunderstood what would be part of a deep clean.
The customer service was very good and I was very impressed how quickly Merry Maids could provide service.
Only had the deep clean done last week and the cleaners r coming back because they forgot to do several areas. This is after I had a sales rep come out and I went over with her what I wanted done. Not very happy with the service right now. And I just signed up for a year, and have to take time out of my day to make sure everything gets done this time.
Kevin is on time he is polite and does a professional job cleaning.
everything
Everything smells fresh and look very clean. I love the freshness after they finish.
I value especially the early word about what window of time the service persons will come, and the quick and generous way that MMaids responds to any problem or issue I ask them about.
Jodi has been doing a great job, we hope she stays with us!
thanks
The cleaning crew is very friendly and helpful
Thoroughness of the work performed.