Merry Maids of Brookline & South Shore
197 Rockland Street B-1
Hanover
MA 02339
United States

Average rating: 8.0 out of 10 based on 2103 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   February 26, 2019 — Rated 4 out of 10 by P.L. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Send Jodi. She is THE BEST. Instead you sent First name removed and Teresa. Not pleased. Only want Jodi in my house.

Report a concern   February 26, 2019 — Rated 10 out of 10 by Rebecca Price Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great staff, great attitudes, great work. Professional and fast.

Report a concern   February 21, 2019 — Rated 10 out of 10 by L.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Jean and Brittany were very thorough and friendly. I didn’t expect half of the cleaning they did. I’m very pleased with the results.

Report a concern   February 19, 2019 — Rated 10 out of 10 by A.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Consistent staff who know my house

Report a concern   February 13, 2019 — Rated 10 out of 10 by B.J.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Excellent customer service, reliable and courteous personnel, flexibility in schedule and products

Report a concern   February 9, 2019 — Rated 10 out of 10 by J.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I only had one time that the maids missed a lot and rushed out. Otherwise they have done a great job. Samantha is the Best!

Report a concern   February 8, 2019 — Rated 10 out of 10 by J.A. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Do not use my name for promotion.

Report a concern   February 7, 2019 — Rated 10 out of 10 by S.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

fast and efficient; however sometimes I worry that it's a little too fast...

Report a concern   February 7, 2019 — Rated 10 out of 10 by D.E. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

everything

Report a concern   February 6, 2019 — Rated 10 out of 10 by J.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The staff was professional and efficient.

Report a concern   February 6, 2019 — Rated 10 out of 10 by D.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

We use Merry Maids for our business and they are always very friendly and helpful. Everything looks great by the time they leave.

Report a concern   January 26, 2019 — Rated 10 out of 10 by V.H. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I love Brittany! She comes 2x a month and does a wonderful job and leaves me the nicest notes.

Report a concern   January 25, 2019 — Rated 4 out of 10 by J.C. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Cleaning wood floor was not satisfactory
Vacuumed stair carpet but did not dust wood floor beside runner

Report a concern   January 24, 2019 — Rated 10 out of 10 by K.N. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I was very happy with my cleaning - Nancy, Theresa and Jenn did a terrific job! If possible I would like the same team bi-weekly.

Report a concern   January 23, 2019 — Rated 10 out of 10 by C.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

the two gals who came - stayed until most of the job was done -- it was a horriffic job!

Report a concern   January 21, 2019 — Rated 10 out of 10 by E.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

I've actually recommended Merry Maids because you do such a splendid job of cleaning AND with no fuss and no bother. Thanks.

Report a concern   January 16, 2019 — Rated 10 out of 10 by M.S. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Crew was very friendly and did a good job cleaning.

Report a concern   January 16, 2019 — Rated 10 out of 10 by Bruce Fernald Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Nancy does a great job I couldn't ask for a better person to clean my house great job
Bruce Fernald

Report a concern   January 15, 2019 — Rated 10 out of 10 by Dave & Maryanne Malekpour Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Britany and Theresa are a great team. They do good work, and we are comfortable with them in our house or office alone.

Report a concern   January 15, 2019 — Rated 5 out of 10 by L.F. Merry Maids of Brookline & South Shore
How did we disappoint you and what can we do to make things right?

Cleaner a bit harder in places that are corners and under couches and kitchen tables

Report a concern   January 15, 2019 — Rated 8 out of 10 by L.F. Merry Maids of Brookline & South Shore
What could we do to improve?

Last week one of the sections of my house was not dusted. I find that almost each time there is an area that is not done fully (once it was my downstairs entrance way, another time it was the dressers in my dressing room). I think there have been different people each time so that is contributing to that. I have asked for the same people each time so hopefully this will resolve. Its an expensive service for the size of my house . Overall, I have been very happy with the general service and appreciate the effort. Just hoping to get 100% each time. Overall impression is very good. Just hoping for a smidge more consistency. Im also doing more over the next couple weeks to improve the upstairs of my home which should make cleaning easier for the team as well.

Report a concern   January 15, 2019 — Rated 10 out of 10 by E.G. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

friendly people. House looks and smells clean.

Report a concern   January 14, 2019 — Rated 10 out of 10 by J.A. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Samantha does a great job week over week.

Report a concern   January 12, 2019 — Rated 10 out of 10 by Jessica Cousens Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

This was our first visit (deep clean). The maids themselves were pleasant. I was home while they were here. They asked for a walkthrough and asked what I wanted for each room. The products they used made my house smell super clean. I am big on dust. There was not one ounce of dust in my house after they were done. Out of everything that was done...which was a lot... we have a pretty good size home... there was only ONE THING that was missed. Our chrome shower head wasn’t cleaned. Not a problem at all considering all that was done for our first visit. We had Liza and Mary. While they both worked their butts off, Liza is a force to be reconded with when it comes to getting stuff done. She’s fast and pays VERY MUCH ATTENTION TO DETAIL. I would most definitely recommend Merry Maids to a friend.

Report a concern   January 12, 2019 — Rated 9 out of 10 by A.D. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The ability to request certain people each time. The level of clean and understanding of our house. The flexibility of scheduling. The fact that you are bonded.

Report a concern   January 11, 2019 — Rated 10 out of 10 by P.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Efficient and so clean

Report a concern   January 10, 2019 — Rated 10 out of 10 by Christen Vienneau Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Very thorough job!

Report a concern   January 9, 2019 — Rated 10 out of 10 by S.W. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

The crew did an excellent job cleaning the townhome. The products used did a great job cleaning very dirty bathrooms. The house smelled wonderful and looked so nice.
One comment - the key was put back in the lockbox, but the door was left unlocked and some lights were left on.

Report a concern   January 8, 2019 — Rated 9 out of 10 by K.M. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Great job especially Casey

Report a concern   January 7, 2019 — Rated 10 out of 10 by E.C. Merry Maids of Brookline & South Shore
What do you like about our services and the products used in your home?

Excellent cleaning done efficiently and quickly


Privacy Policy