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2103 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Great staff, great attitudes, great work. Professional and fast.
Jean and Brittany were very thorough and friendly. I didn’t expect half of the cleaning they did. I’m very pleased with the results.
Consistent staff who know my house
Excellent customer service, reliable and courteous personnel, flexibility in schedule and products
I only had one time that the maids missed a lot and rushed out. Otherwise they have done a great job. Samantha is the Best!
Do not use my name for promotion.
fast and efficient; however sometimes I worry that it's a little too fast...
everything
The staff was professional and efficient.
We use Merry Maids for our business and they are always very friendly and helpful. Everything looks great by the time they leave.
I love Brittany! She comes 2x a month and does a wonderful job and leaves me the nicest notes.
Cleaning wood floor was not satisfactory
Vacuumed stair carpet but did not dust wood floor beside runner
I was very happy with my cleaning - Nancy, Theresa and Jenn did a terrific job! If possible I would like the same team bi-weekly.
the two gals who came - stayed until most of the job was done -- it was a horriffic job!
I've actually recommended Merry Maids because you do such a splendid job of cleaning AND with no fuss and no bother. Thanks.
Crew was very friendly and did a good job cleaning.
Nancy does a great job I couldn't ask for a better person to clean my house great job
Bruce Fernald
Britany and Theresa are a great team. They do good work, and we are comfortable with them in our house or office alone.
Cleaner a bit harder in places that are corners and under couches and kitchen tables
Last week one of the sections of my house was not dusted. I find that almost each time there is an area that is not done fully (once it was my downstairs entrance way, another time it was the dressers in my dressing room). I think there have been different people each time so that is contributing to that. I have asked for the same people each time so hopefully this will resolve. Its an expensive service for the size of my house . Overall, I have been very happy with the general service and appreciate the effort. Just hoping to get 100% each time. Overall impression is very good. Just hoping for a smidge more consistency. Im also doing more over the next couple weeks to improve the upstairs of my home which should make cleaning easier for the team as well.
friendly people. House looks and smells clean.
Samantha does a great job week over week.
This was our first visit (deep clean). The maids themselves were pleasant. I was home while they were here. They asked for a walkthrough and asked what I wanted for each room. The products they used made my house smell super clean. I am big on dust. There was not one ounce of dust in my house after they were done. Out of everything that was done...which was a lot... we have a pretty good size home... there was only ONE THING that was missed. Our chrome shower head wasn’t cleaned. Not a problem at all considering all that was done for our first visit. We had Liza and Mary. While they both worked their butts off, Liza is a force to be reconded with when it comes to getting stuff done. She’s fast and pays VERY MUCH ATTENTION TO DETAIL. I would most definitely recommend Merry Maids to a friend.
The ability to request certain people each time. The level of clean and understanding of our house. The flexibility of scheduling. The fact that you are bonded.
Efficient and so clean
Very thorough job!
The crew did an excellent job cleaning the townhome. The products used did a great job cleaning very dirty bathrooms. The house smelled wonderful and looked so nice.
One comment - the key was put back in the lockbox, but the door was left unlocked and some lights were left on.
Great job especially Casey
Excellent cleaning done efficiently and quickly
Send Jodi. She is THE BEST. Instead you sent First name removed and Teresa. Not pleased. Only want Jodi in my house.