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based on 2103 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I don’t really want to criticize, the surfaces not dusted or cleaned bothered me. And there were simple things that could have been done but weren’t.
Just more consistent with cleqning the floors.
Fast, efficient, friendly
We were delighted to have MM arrange a day in place of Christmas (which would have been our usual day) so we could enjoy our holiday with a fresh and clean home.
The ladies were very thorough inspite of significant grime as well as friendly and professional.
Both Colin andJennifer are very considerate and always do a good job.
For the most part, your products are fine. I do,however, prefer certain products be used for my stovetop and corian countertops and this is done.
Merry Maids does a good thorough job cleaning my apartment and can be counted on to be here as scheduled.
Reliability
Personable staff
Excellent work
Products used tailored to customers’ requirements
I know my walls were dirty, but that was the only reason the team was there. I just felt they could have given it a little more attention to detail. When they were done and they asked me to spot check, there were glaring spots where the cleaning had dried and the dirt was now more viable than before they started. They spot treated those areas, but again, I had to go back and do more of it after they left.
Liza and her team ROCK!!! They were kind and empathic towards my 90 year old mother and they did an awesome job of cleaning.
Liza and Darcy arrived on time and didn’t rush the cleaning. Products used didn’t leave a strong unpleasant fragrance.
Cleaner does a good job and is pleasant.
The fragrances when we arrive !
always done well
We have been very happy with Jodi. She frequently has someone different with her but she is the constant presence and she does great job!
Products used did the job and smelled good. Cleaners were personable and professional.
Slightly more thorough coverage of entire apartment
I love how positive your team is and how professional and serious they take their job. I love the products used kept my home smelling fresh and clean. Thank you!
We appreciate the excellent work and pleasant personality of Kevin, our regular Merry Maids service provider.
They did a very thorough cleaning.
Very happy with service
Job well done
Everything
Very attentive service, friendly staff, great attention to detail. Thanks.
I like when everything is neatened up a little after the cleaning - towels are lined up, pillows are arranged, things like that.
Can you please ensure trash bags are put in the trash cans in the upstairs and downstairs bathroom? This is done inconsistently. Also clean the top of the trash can in the upstairs bathroom, it collects a lot of hair spray build up and, again, is inconsistently wiped down.
Professionalism thoroughly clean our home and friendliness
Liza and Colleen are the best
Our cleaners are very thorough and friendly!
Teresa and Nancy - models for how service should be.
Give them raises!
Kevin does an amazing job!
I felt our one-time deep cleaning service was a good value for the cost. It was a TOUGH job that took a long time (about 7 hours for 7 rooms). In general, I was very pleased with the result. I remember walking around the day after our cleaning and marveling at each new clean space I came across. I especially value the hard work they put into cleaning our oven and refrigerator.
Unfortunately, some key details were overlooked. I think our team simply ran out of time to thoroughly attend to the kitchen and living room floors and light fixtures. The linoleum kitchen floor was left dirty, the living room area rug concealed much grime and dust that seemed not to have been addressed at all, and the light fixtures in both rooms had not been cleaned.