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1181 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I thought the girls did a great job cleaning my windows. I was wrong. The sun came out and I can see what a horrible job they did. Very disappointed. They were nice, though.
The team did great while they were here. I am not sure I can give any ways to improve other than make sure you have some information about the appliances maybe equip them with a tablet or an app on their cell phone that allows them to check cleaning instructions.
We had the cleaners moving around the house cleaning while the photographer was photographing the house and without power for a little bit. So the service was great, but some things did get missed because of this issue.
Efficient, courtesy and I like the no chemical products
Cleaning was done very well.. satisfied with direct cleaning staff. Communication with offices was poor and cleaning staff didn't have the right info about which rooms and tasks to do. The time was changed twice and at the last minute.. frustrating
We are very happy with Merry Maids! They are so reliable and always do a thorough cleaning!
Very reliable, and leave the house so clean!
The girls are always on time and cleaning is always done in a professional way and very clean.
Every time they do a better job!
The gals were very friendly and very efficient! The looked and smelled great!
The girls do a wonderful job every time ! It’s a treat to come home to a clean house after work !!
You find and train good people, I don’t have to.
I always love how my place feels, smells & looks when I get home. I appreciate you guys!!
I was busy working and didn't get a chance to look everything over. On the surface, the cleaning looked good and I told the cleaning people that, but when my girlfriend came home, she showed me so many places where cleaning was missed and that it wasn't a great job, just OK.
Do a better job when unsupervised
The girls were very efficient and did a super job! Loved how clean my house smelled! Thank you!
Your crew really cares about the job they do and we appreciate how thorough they are.
We are always so happy when we walk in the door after a long day at work on “Merry Maid Day”.
Earth friendly products
Professional,’thorough, accommodating.
The women arte very nice, polite and efficient! The products used are very appropriate and effective.
Make sure things are done correctly the first time. If there are doubts about what to do, call and ask.
I have hardwood floors and tile in my bathroom. My floors shine and smell good when done cleaning. The team is always friendly and works quickly and well together.
There are cleaning problems - It seems they only do what is pointed out to them.
We are trying to work with them however, I should not have to inspect as I am doing and correct things. Today they are coming back to correct big items.
Very good team and the work was done quickly and efficiently. Great happy attitudes and the products used were fine.
I prefer to see the same team at my house every time, because they know my preferences. We I get a new team, I realize that there isn’t a consistent standard of training for all employees. Maybe customer preference cards would be helpful.
The majority of the ‘Merry Maids’ I see are very polite and courteous, and take suggestions well.
Very thorough, flexible and easy to work with
Your teams were very friendly and worked very hard. I feel like a queen!! I would be thrilled to use your service again. I just recommended you to three other friends. Thanku again.
I have never used your service, hence I cannot recommend it.
The cleaners that came out did an excellent deep clean! The air in my home felt clear with no lingering odors at all!!! I’m very happy!!!
My house was cleaned well and I loved that there were no strong chemical smells. A fantastic way to come home!
I believe i already wrote in and voiced my concerns. I thought we were going to have a deep clean our first service and then a regular clean after that. I noticed the living room wan not dusted at all (mantel, Living room Coffee table, Tv stand.) As well as the cupboards were not wiped down . With that being said, everything else looked great! and i would recommend Merry Maids in the future