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1222 ratings.
based onWhat our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Workers worked hard but at $50 per hour ($100,000.00/year), I expected a lot more would get done.
I also made a BIG mistake in thinking "go over" meant cleaning, as with water or cleaning liquid. I didn't know it meant dust.
My mistake and one I will not make again.
The ladies did a really good job!
Thanks so much!
Natural cleaners and trustworthy workers
It didn't smell like chemicals they did a good job and they were Timely
Inconsistent results. Never seem to provide the same level of service. Constantly changing cleaners who do not appear to carry over learning. Constantly have to remind cleaners to not just wipe around objects and to remember to vacuum under and at edges. Vacuuming results not as good as my Dyson.
Prompt. Consistent. Friendly.
They arrive on time and do a though job, the products used are very good, no complaints.
We were disappointed in the level of clean of our sons condo. For $230 for 2 hours I expected bathroom to sparkle and under couch to be vacuumed. Our son has not returned to condo and we are in process of emptying unit to rent and will have to clean again.
i much appreciate both the personal touch and professionalism of all the staff at every level
Very happy and appreciative of the fine work that Diana and her crew provide .
Enjoy coming home to a clean home .
Price was very high, floors were not well washed.
Did an overall good job however my floors and baseboards we're not as clean as I had hoped.
Staff was very efficient, informative and professional.
Products used were good and dod the job
I like the girls who come - I like that you charge my credit card so that I dont have to pay each time by check and I like that the girls are in and out in 2 hours!
Environmentally sensitive, no bad smells, long-lasting.
The cleaning was fine. I was surprised that I was not sent an invoice. Rather, my credit card, which I had thought was simply put on file to "hold" the order, was billed. When I gave my credit card info, I was under the impression that it was not going to be charged. The payment for the cleaning was meant to come from a different account. I feel like it should have been made more clear at the beginning that I should give the billing info for the account that would be used to pay for the cleaning.
Very prompt and excellent in doing your job.
mind the details. For example, I redid the main living space floor after our last cleaning as I could see dog paw prints on the wood.
We couldn't be happier with the quality of the cleaning and we love Laura. She is the lead person for us and we're so glad that she can come all the time!
The girls are afficiant and willing to do what I ask.
Hardworking and personable teams. Environmentally friendly products.
The pre-meeting was very good - the cleaners arrived on time and were very professional and respectful of our home and its belongings. The house was very, very clean when they left which is all I asked for and even though the time took longer than estimated, but I might blame that on the amount of work that was needed.
The first team did a poor job, and I would not be recommending Merry Maids. But Kelcie worked with us until we got a different person who finally did a really good job.
Looks like the training and work ethic may vary. I'd like there to be more consistency.
Natural, clean smelling & non toxic
I liked Liz & Laura. They are two great women who worked very hard & did a great job.
Thank you so much. I am so grateful for the clean house.
Name removed
Thanks for the awesome Spring cleaning job!
I like that my house is clean and I don't have to monitor the people or worry about getting taken advantage of thank you for your service.
everything. girls do a great job!!!!
I like that my team always shows up on time, or when rarely delayed gives me a class to let me know. I appreciate a clean house, of course. The team members are always effective, efficient, quiet and accommodating of any special requests. I work at home so "quiet" is important. :o)
I love how clean my home smells when the team has finished. My kitchen sparkles and shines.
My home looks great!