What our clients think of us!

the office staff is awesome; responsive, problem solvers, always helpful. The level of cleaning we have received is very inconsistent and highly dependent on who is doing it. Our most recent experience has been disappointing despite attempts at reminders and resolution.

Prompt, thorough, professional and cheerful. Always willing to attend to special requests. Good to have same team over time. Nice to get to know the folks who clean my house and thank them personally for the help with things I can’t do. Also office staff is always friendly and accommodating to the ocassional schedule changes.

No disappointment at all - the two workers did an outstanding job if someone asked me who did the work I would gladly share but I wouldn't start the conversation.

They are prompt, polite, and always follow the weekly plan and do excellent cleaning.

I love the girls; they listen and are efficient and professional. They are also quick and work so hard.

I am a physician who is on call this week. Michael says one person a new person came and told him he did not have time to finish the job. Michael told me that the dusting on the bedroom wasn’t done so I did that. Then I noticed that the copper wasn’t dusted and I haven’t gotten around to do that. He called The office to tell them this and was told that somehow they’ll be something that happens. There was no concrete answer for what would happen. When I finally got off call tonight I was looking at the floor I realized it was never washed or if it was it was done in appropriately because it’s filthy. Now, post call exhausted I either have to put up with a filthy floor or I’m going to have to clean it.Just for the first time that something like this happened that would be one thing. I’m not questioning whether you actually want our business.

You do a complete job.
Surfaces are clean, no streaks or odors. (My white glove test tells me so!)
Thank you

The house looks and smells clean. The ladies are friendly and go about their work.

Please make sure to clean the ceiling in my master shower next visit.

Not able to comment, only had first visit. Was very satisfied with services.

Very efficient workers. Cleaning supplies smell so clean.

I love coming home to a beautifully clean house. The cleaning products they use make everything shine.

the products appear to be not too toxic, the cleaning associates are hard working and friendly and the company is very eager to accomodate any special requests of the homeowners.

Great!

Thanks for your dedicated work ethic. You do a great job.

House was empty, ready to hand over to new buyer with just vacuum, dust and general cleaning. Areas of dusting missed, counters left dirty. Easy cleaning job way too expensive for the way it was left.

Not sure what products you used, but loved the clean house I came home to!

I love having several rooms clean at one time.

Respectful

Lousy service, contacted for follow up and resolution never had anyone follow through.

The last couple of visits, I have noticed that staff is dusting around items on shelves or dressers and not moving the items. Please have staff carefully move items so that they can dust the entire surface. I am starting to see dust lines. Otherwise, service is great!

Great service and cleaning .

The professional thorough quality of the service provided.

I am so happy with your service. Above and beyond my expectation. Looking forward to a great relationship . Thank you.

I guess I was surprised to learn I was paying over $90 an hour for cleaning my house. Diane told me the $180 a cleaning was for two hours. When I talked to Danielle, I asked her how much time I was paying for, and she said 1 and a 1/2 hours to an hour 45 minutes. The girls rarely stay two hours. They do a good job and are responsive to things I show them I want done better. I would recommend Merry Maids, but I would mention that other agencies charge less for quality cleaning. Name removed

I think the workers are very dependable and reliable. I think the products oar OK, but I suply some products That they do not have.

Very happy with the service!

Improve consistency.
To many times my bathroom fans have been left on all day and the bathroom rugs left on the bed instead of being put back in the bathroom.
Hope this helps. Over-all we are pleased with the job and cost, but had your recent letter had an increase in our costs we would have cancelled the service.

Prompt, The cleaning people are here on time and they go to work and finish in the least amount of time and intrusion

It is great to come home to a clean house. They come on time or call to let me know they might be late or could come early.That is extremely helpful. I am a very time conscious individual.