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based on 1222 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
My experience is both the service and the products were great.
Here are my thoughts:
1. Make it so that I wouldn't notice a difference when different team members are filling in (or swapped) for other team members. I suppose you could call this a uniformity issue.
2. Make it so I would also not notice a difference when management (or a manager) visits to review current crew cleaning. There is a difference when a manager is out to our home to point out what can (& can not) be done to improve.
I think, perhaps, if management (or a manager) were following behind (or with) their crew members on a more regular basis, there would be more similarities between teams (& between individual team members), and ultimately the differences would subside... and we wouldn't "notice", and I would not "miss" the other [person/team].
Please note: I do not believe these are individual worker issues; I believe that the workers do great work, for the work they do, but simply need more guidance on a regular basis, while at the actual locations. (Especially if they've never been to a particular location).
Thank you for your consideration.
The apartment was very clean and smelled fresh without smelling like chemicals. Everything was in perfect order and looked great.
The team that came in cleaned did a wonderful job would recommend them to anyone.
On time and didn't feel like we were in the way. Everything was clean and the house looked great.
I like that the crew is timely, quick and efficient. The products used make my place smell nice and clean. The team is thorough .
Thank You for making my life easier. Gracie & Maria did a superb job!
The Team always does a great job.
Very dependable and prompt. Thank you for your services.
The staff does a great job . Maria and Laura are very competent . Diana always is helpful with scheduling .
Staff was on time, respectful, friendly and did a fantastic job.
Your rates are more than a lot of people I know want to spend.
On time for the appointment. Good team participation within the two people. Professional, well done job. The new owner of the house commented on how clean the home looked.
Thank You,
Robert Last name removed
The thoroughness, and professional attitude.
I was delighted with everything about the Merry Maids experience. It started with the great phone conversation with Diana, who understood my requests and set up my cleaning date easily. Danielle's visit to survey our home was friendly and efficient. She made note of special features and requests so that when Gracie and Maria arrived (right on time), they felt prepared.
I worked up in my home office during the time Garcie and Maria were working. They only asked a couple of questions to clarify and took the initiative to do things I never expected them to do. They worked hard and the house looked and smelled great when they finished. I felt that having their own equipment and products was a plus since they were used to the equipment and confident in the effectiveness of the products. I felt as though our home was in good hands.
Merry Maids delivers on all promises with professionalism and grace. Working with them is a wonderful experience.
There were several areas that were not cleaned efficiently. Such as the freezer. Food product was left in the corners. Toilet bowl rims not cleaned properly. Bathtub and edge of tub still dirty. Washing machine had dirt and hair left in it. Glass not cleaned on screen door as I requested. Then when they left one of the ladies left her coat and keys in the house after it was locked. I had to make special arrangements to get her in to get her things.
The crew is friendly and does what I ask.
Service seems to be inconsistent. Last cleaning they did not clean the kitchen counter, left my chair turned sideways and the bathroom rug was left hanging on the door.
Before that the bathroom fans have been left on , on more than one occasion.
natural products
I like the way ur maids clean when it Laura and who ever working with her I don't have to worry about it being done the right way.and if the maid that with her ,does'nt do it right she will. I thing the best one u have.
Rebecca---has been there a long time...and tells others what/how to do the job.
The Merry Maids are well trained and very efficient. Their time is spent well so they are not in one's home all day, but can achieve their cleaning in an hour or so. They bring their own Merry Maid's
equipment and cleaning materials. The
cleaning products are environmentally safe. We have always found the Merry Maids to be polite and cheerful. It is always an honor to have them in our home.
Most people can’t afford home cleaning service.
Natural products without stink and efficient workers
Friendly, follow through, on time, first service was good
I think they do a good job. Over the years I have had several different cleaning teams. They are all good. This tells me the business does a good job of training. Also, the lead person as well as the help are pleasant and curtious.
I like how the house smells when it's cleaned. The teams I have experienced always ask if I need anything special done.
I don't now what products you use but my house is shiny and clean ---the bathrooms and kitchen look great.
Quality promptness courtesy pleasing personalities and a very clean home!