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based on 1222 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Came over a half hour late. Worked very slowly. Would not wipe out the inside of the refrigerator or oven. Said it would cost extra. Out in 2 hours with no option to stay longer. Used Merry Maids in MN and they were fantastc, these gals were not.
I appreciate that I can count on the workers to come in, do the work, and lock up when they leave. (esp when my family and I are not at home).
Thank you for all your efforts.
On time when you have an appointment. Friendly and efficient employees. House seems to sparkle and smell clean!
Merry Maids offers a through cleaning service. I am a single man living with a Calico cat. I am a retired military man and a disabled veteran with limited mobility. I am not able to clean my bathroom the way Merry Maids do.
Nice to come home to a clean house.
natural products
I think Merry Maids is good for maintenance cleaning. I do not expect really deep cleaning based on their time restraints.
Reliable, friendly staff and cleaning products that are not going to harm the environment.
consistenly good service, nice to come in on Monday a.m. to a clean office.
The house at 3701 E. Connecticut sreet has been mainly occupied by only one guy for months now, with the occasional visit from others, as the work schedule brings them to town. Not a difficult job to clean a space that is hardly used. However, this past Monday, my eldest son stayed over. The cleaning team was there on Tuesday and he said after they had left that his bed had not been made nor had the trash cans on the main floor been emptied. To me this suggests that they have become too accustomed to a largely empty house and have become lazy. I just received a renewal reminder from your service regarding discounted rates if we resign. I'm afraid your service has lost my trust. It's hard for me to know how long this low level of service has been going on. Please have someone call me. Phone number removed.
Name removed
Same team leader each cleaning. Frequent management on site review if the job done. Over this last year quality of cleaning has decreased.
The staff -- usually Diana , with Adriana or others are very helpful and do a good job .
Always respond to my request to alter up the schedule .
The results were terrific. Cleaning that house was a big job and your work was fabulous. I have used your company before for big jobs like this one and have never been disappointed.
Very good. Thank you!
I'm sorry for the delay in getting back to you but I had a family emergency and wasn't able to earlier.
I was very pleased with the work that Rebecca and Erika did in my home, and look forward to having them clean my home biweekly.
all the staff, at every level, are friendly and professional. the cleaners arrive on time or call ahead to let me know if they've been delayed, which is rare. i like that the cleaning products used are not artificially scented and don't cause problems with my allergies. i'm VERY pleased with the service i receive, and have been so for the whole of the more than 5yrs that i have been a customer. i do highly recommend merry maids bellingham to any and all who need a good reliable cleaning service. dedmanshootn
The team that we had on thusday 10/27 was the best we've had. They were thorough and very detailed oriented. I loved the cleanliness of rhe house. MY husband even gave good feedback.
Friendly staff; quick turnaround time in the home; bring all your own products; good work
Your assumptions are way off. Saying that I wouldn't recommend you in every situation doesn't mean than you haven't made things right. It means that where a I live, there is some social stigma to having a maid service, others make assumptions about our affluence when they hear we use a maid service, and for some, I know you are not in their budget so there is no purpose to recommending. Actually I am delighted with Crystal and here assistant-of-the-day and would like to commend her work!!!
consistency improving now
The smell is incredible!
all to often the cleaning performed is subpar with things missed, eg, dusting bookcases or vacuuming a floor. Having to check the work or re-clean or have a crew return to the house after almost every visit has become tiresome.
staff turnover has deteriorated service and capacity of new crews has diminished. I made clear months ago that we are renovating and needs would change, but service has not kept up and competency has gone downhill
The gals that come to my home are friendly and fun. They do a good job. They are human though so sometimes the easier things are missed with the quickness that they need to be done in. I appreciate the fact though that they respect our animals (dogs, birds and a cat)and I can just finish up the small things and have a clean home.
It works for me, but I think it would be a bit xpensive for many.
eco friendly, etc., wonderful people
I really appreciate you cleaning the barn this last time - after it being missed prior. Hoping the service continues to be great here on our.
They do a very nice job.
After the supervisor walk through I checked the oven. It was not fully clean. I asked the woman about that before she left and she said she she did the best she could. Next morning I took 15 -20 minutes with an SOS pad and finished it up. It may be, since the oven hadn't been cleaned in years that her spray made it possible for me to easily clean it the next day. I just took care of it.
The things that I mentioned that I wanted done to the supervisor did not get done. The girls worked hard but missed several thins. They seemed very young and like this was one of the first houses they cleaned.