- Phone: 3602430035
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based on 1222 ratings.
What our clients think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Make sure things are done correctly the first time. If there are doubts about what to do, call and ask.
I have hardwood floors and tile in my bathroom. My floors shine and smell good when done cleaning. The team is always friendly and works quickly and well together.
There are cleaning problems - It seems they only do what is pointed out to them.
We are trying to work with them however, I should not have to inspect as I am doing and correct things. Today they are coming back to correct big items.
Very good team and the work was done quickly and efficiently. Great happy attitudes and the products used were fine.
I prefer to see the same team at my house every time, because they know my preferences. We I get a new team, I realize that there isn’t a consistent standard of training for all employees. Maybe customer preference cards would be helpful.
The majority of the ‘Merry Maids’ I see are very polite and courteous, and take suggestions well.
Very thorough, flexible and easy to work with
Your teams were very friendly and worked very hard. I feel like a queen!! I would be thrilled to use your service again. I just recommended you to three other friends. Thanku again.
I have never used your service, hence I cannot recommend it.
The cleaners that came out did an excellent deep clean! The air in my home felt clear with no lingering odors at all!!! I’m very happy!!!
My house was cleaned well and I loved that there were no strong chemical smells. A fantastic way to come home!
Danielle Porter is like the eggs to my bacon! She's timely, very responsive and quite honestly the best cleaning company ever!
I had been sick, then hospitalized and wanted my house to get a deep clean after not being able to clean it for sometime. And then wanted to set up some of the cleaning for further visits. I am so happy with how much cleaning the ladies did. There were things they cleaned that had not been cleaned for so long. I'm very happy an much calmer now that our house is back to being cleaner than I have ever seen. Thank you so much!!!
On time, texting savvy and thorough
From the web
I love walking in the door after a cleaning day. It smells fresh and things sparkle.
Thank you
The staff at Merry Maids is very friendly, polite, and punctual, and they honor their commitment to the customer by excellently completing the service agreed upon during the walk thru and at the price quoted. I highly recommend them. They do a great job on difficult tasks.
Name removed
Amazing people
Great products and service
Besides you are cleaning the house and not me the house just smells fresh when you donw
I like everything about this service. I've gotten too old and tired to take proper care of this house, and these young workers come in and do it quickly, quietly and professionally.
The house looks great after the merry maids visit
The workers have been cheerful and hard workers.
This was a gift I gave to my son and daughter-in-law post graduate school graduation! So all I know is that they didn't know the apartment was so dirty...and didn't know it could get so clean! So thank you!
I had a deep clean of the house, and they didn't have enough time/people to complete the job thoroughly, so the end was rushed- there were a few corners that were missed, books weren't taken off tables to dust the bottom, and I this was the room where they were "meeting in the middle" - the last room to be complete.
I appreciate the job of the ladies very much- I just know the time/amt of people estimated was not enough.
afterwards, I called few days later to get an emailed copy of my receipt- cleaned on a Monday, called on Wednesday or Thursday, and have not received it yet.
I called again, today, Tuesday (8 days after cleaning) to get receipt and was just told the man who answered the phone could leave a message for the manager who would get back to me later this afternoon (after 4pm).
would love to see an emailed copy of cleaning service charges ASAP- preferably before 3pm today, Tuesday 7/23, so I can complete my expense report with proper receipt.
My cleaning this past time was not to the standard it needs to be for how much I pay for this service. When I went to pick up something off the ground I noticed that in the kitchen there was still Dirt near the floorboards. I also wet a white towel to the floor in the kitchen and it is dark brown. I had the cleaning yesterday and I was charged the same as a deep clean. I am very disappointed. Please cancel my repeat service.
Fast quality service!
We have the same girls each month. They are very thorough with their cleaning.
The crew chief was effective and accommodating
The end result met not only my expectations but those of the new tenants. Also the satisfaction guarantee is an excellent benefit.
Thank you
It’s all good..thank you.
Our house was scheduled for a move out deep clean. Normally I would have taken care of cleaning myself, but I had just had a baby 2 days earlier and, unfortunately, was unable to give the time and energy necessary to leave the home to my desired level of cleanliness for the new owner's. We were charged $540 for this "deep clean", a sacrifice for sure!
When we returned to leave the keys, we were very disappointed to see that it had received a surface clean, at best. Bathrooms had streaks and remaining dust on surfaces. The refrigerator, which I had specifically mentioned, had not been cleaned at all. Spots on the floor and door jamb, that should have come up easily with the slightest wipe-down remained, seemingly untouched.
Unfortunately, at this time, we did not have the time or cleaning supplies to make the situation right before the new owners moved in. I contacted Merry Maids and they said they would work to make it right. By the time we were able to contact the buyers agent, the buyers had already done the necessary cleaning and moves into the home. They were not interested in Merry Maids coming back to clean again. We were originally offered $75, then refunded $120 instead. I suggested at least half of the $540 would seem more appropriate, and that most people I had talkes to would not accept less than a full refund. Aftrr speaking with her supervisor, Diana called me back and said they would refund us another $120 and hoped we felt that was fair. Although it was still not what we had requested, and still doesn't seem fair to me, it seemed like that was a final offer and so I said thank you and hung up. Although they did try to make it right, I will never use Merry Maids again, and will definitely not recommend their services as I would not wish anyone else to repeat my experience.
The women arte very nice, polite and efficient! The products used are very appropriate and effective.