Merry Maids of Indianapolis
5060 E 62nd Street Ste 136
Indianapolis
IN 46220
United States

Average rating: 8.9 out of 10 based on 2094 ratings.

What our clients think of us!

The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.

Report a concern   March 30, 2024 — Rated 10 out of 10 by G.S. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Employees are very pleasant and most work hard

Report a concern   March 27, 2024 — Rated 10 out of 10 by S.G. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Had my initial deep cleaning, and am very happy with the results! The cleaners (Allie and Haylie) took the time to do a very thorough job. It feels so good having a clean home, and I look forward to getting cleaned every other week.

Report a concern   March 26, 2024 — Rated 10 out of 10 by Lesa Faulkner Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

The house was cleaned very well. All surfaces were spotless, carpets and wood floors super clean, they are great!

Report a concern   March 16, 2024 — Rated 7 out of 10 by D.G. Merry Maids of Indianapolis
What could we do to improve?

I started last November. I called once to see when the team would arrive and was told 11-1. I assumed it would be that going forward. And it was until last Wednesday. At about 1:30 I called about the delay and was told the team was a couple of hours behind on their current house. That was a problem for me for 2 reasons. 1. I schedule my dogs to be groomed while the cleaning is done so as not to be in their way. 2. We were doing my son's birthday dinner that evening and they were to arrive about 4:30. I said we'd figure it out. But, shortly Merry Maids called back and said Melissa had just finished a job and would head our way and meet the usual crew here. There usual crew never showed and Melissa spiffed up by herself. I was happy to get this done before company and I tipped her for agreeing to show up to take care of us. However, the usual crew does a better job and I hope to see them next time. I was told we were coded that was ok to clean anytime during the day but Jennifer agreed to change our coded more in line with the 11-1 timeframe. Better for us and the team too since the dogs would be otherwise occupied.
Our initial cleaning wasn't as great an experience as I hoped either. So, in 5 months we have had 2 less than stellar experiences. I hope going forward is good. I really want this to work for us. I do appreciate the responsiveness from the office.

Report a concern   March 14, 2024 — Rated 10 out of 10 by T.A. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

The house always looks great

Report a concern   March 13, 2024 — Rated 9 out of 10 by J.V. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

They do a good job, but I wish they would stick with the same person (Becca) every time.

Report a concern   March 11, 2024 — Rated 8 out of 10 by T.E. Merry Maids of Indianapolis
What could we do to improve?

I only had one cleaning, it went very well.

Report a concern   March 7, 2024 — Rated 9 out of 10 by S.B. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Flexible schedule, friendly employees, great service.

Report a concern   March 1, 2024 — Rated 10 out of 10 by J.H. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Associates do a Good Job!

Report a concern   February 15, 2024 — Rated 10 out of 10 by J.C. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

quality work!

Report a concern   February 14, 2024 — Rated 10 out of 10 by J.K. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Love that they accommodate me have wonderful thorough people and the house always smells clean and fresh!

Report a concern   February 13, 2024 — Rated 10 out of 10 by Joe LaRosa Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Pleasant workers and helpful staff and fairly priced.

Report a concern   February 10, 2024 — Rated 8 out of 10 by E.F. Merry Maids of Indianapolis
What could we do to improve?

Send the same persons each visit

Report a concern   February 9, 2024 — Rated 10 out of 10 by Paul Ward Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Teeaires provided me with cleaning service on 2/72024. She was neatly dressed, had a pleasant personality, went straight to work in a very efficient manner as soon a she arrived. Please give her some praise. Paul Ward, a client

Report a concern   February 9, 2024 — Rated 9 out of 10 by Steven Sickles Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

The women who cleaned our house were polite, respectful, efficient and thorough. They worked the entire time that they were here. I would not hesitate to recommend Merry Maids.

Report a concern   February 5, 2024 — Rated 10 out of 10 by Anne Steger Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Becca is fabulous! A good listener and THOROUGH

Report a concern   February 3, 2024 — Rated 8 out of 10 by M.M. Merry Maids of Indianapolis
What could we do to improve?

Little touches, fluff pillows, fold blankets, lines in couch when vacuuming, better dusting

Report a concern   January 28, 2024 — Rated 10 out of 10 by M.W. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Efficient thorough cleaning!

Report a concern   January 23, 2024 — Rated 10 out of 10 by P.R. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

The teams are usually very friendly and willing to help with any special requests.

Report a concern   January 18, 2024 — Rated 10 out of 10 by Charlie Abbott Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

on time and did nice job cleaning

Report a concern   December 22, 2023 — Rated 7 out of 10 by C.K. Merry Maids of Indianapolis
What could we do to improve?

Replace trash bags that get taken out and move ottomans and smaller items around to get dust from underneath them

Report a concern   December 11, 2023 — Rated 10 out of 10 by T.T. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Friendly, reliable, and Quality service every single time!

Report a concern   December 5, 2023 — Rated 6 out of 10 by D.G. Merry Maids of Indianapolis
How did we disappoint you and what can we do to make things right?

It was our first time and I had errands to run but I expected the ladies to still be working when I got home about 3 hours later. They did ask my husband if the house looked good and he said it was fine. My husband does not notice the details! However, when I got home I noticed that the range hood wasn't dusted and the dog slobber spots were still on the floors. I was really disappointed about that. I do know that elbow grease is needed to get those spots on the laminate floors and especially the LVP floor in the kitchen. Later, I dusted the kitchen table to get some glitter off and found that it hadn't been dusted, nor was the dog hair removed from the chair legs. For $380, I expected everything to be gleaming. I am hoping that next time will be better. The ladies were prompt and pleasant. On a good note, the bathrooms were good! The ladies said our house was pretty clean, I do try to keep up with things but am getting older and really want this service to work out. Thanks for reaching out again as I have been thinking about my response.

Report a concern   December 4, 2023 — Rated 5 out of 10 by J.B. Merry Maids of Indianapolis
How did we disappoint you and what can we do to make things right?

After the last visit, there was a large clump of cat hair missed by Your team.
And no note was left.
Not the service I am used to.

Report a concern   November 28, 2023 — Rated 10 out of 10 by L.M. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Sagui and Wndy are amazing! They make my house feel like a new home every time they clean!

Report a concern   November 28, 2023 — Rated 10 out of 10 by T.A. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

My home always looks amazing when Merry Maids is done

Report a concern   November 24, 2023 — Rated 10 out of 10 by L.H. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Coming home to a clean house after work takes so much stress off!

Report a concern   November 19, 2023 — Rated 10 out of 10 by Julia Tinsley Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Products are great. Great service. Dependable.

Report a concern   November 12, 2023 — Rated 10 out of 10 by J.V. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Great to come home to a clean house.

Report a concern   November 3, 2023 — Rated 9 out of 10 by S.B. Merry Maids of Indianapolis
What do you like about our services and the products used in your home?

Friendly, professional, and very flexible schedule.


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