Customer Testimonials
Service was great
They were prompt, knowledgeable and friendly
The crew worked long hours the get the job finished at reasonable time frame. Did a nice job, we were pleased with the finished outcome. They also cleaned up, so there was no further work on our part.
Clean, professional, great communication and punctuality
Robert was true to his word, quick, efficient and beyond great work!
Quick response
Very informative
Darren very likeable
Good work
Explained everything thoroughly
Daniel was a very competent and thorough front man. All of the trades did their job well.
Everything. Prompt response to the problem - professional, considerate and respectful. The assessment was done quickly and the work carried out in short order . Every person I dealt with was great. Could not have been better.
We had a leak under our sink that covered 1/4 to 1/2 of our kitchen floor. I called our insurance broker, who immediately called Service Master. Less than an hour later Ray from Service Master called us and within an hour Ray/Service Master was at our house. They immediately brought over dehumidifiers and fans to start the drying process. The next day a Service Master crew came and began some of the initial or more immediate removal. Shortly after talking with the adjuster from Wawanesa (our insurer) mostly everything was put in place. Inside of 2 days all the flooring had been taken out of the kitchen area. Blowers and humidifiers ran over the weekend of May 24 to June 3 in the kitchen as well as in the basement below the sink area where the leak occurred. Chris from Service Master was at our house on Friday to check areas of the floor for moisture, which there is still some. To this point, June 1, 2024 we are as far as we can go due to having the old linoleum under the laminate flooring checked for asbestos.
Insurance
Wonderful and knowledgeable staff to work with , kept us updated and informed as to what was happening and plan about everything throughout the process
It was so easy to deal with all the employees during this emergency. The Project Mgr. Mathew, on call for that weekend was prompt, within 40 min. equipment was being used to suck up the water and dryers, heaters etc. running within 60 min. The Project Mgr. who took over the job on Mon., Jason, was hands on and available when I had a query over the next few weeks. The end result was more than satisfactory. The contractors/company crew people were professional and super to deal with.
Exemplary service from beginning to end!
Great management team and assistants. Very happy with the work of the trades as well.
All in all ... a very satisfying experience!
Thanks to all ...
First name removed
The restoration by eric
When I had a flood due to a burst drain pipe I was a total mess! I was told by m insurance company to call Service Master Tillsonburg. Kirk came over and assessed the damage and walked me through every step in the restoration process, even how to make my claim properly! Kirk and all his crew were so courteous, polite and explained everything they would be doing and why. My house is going on the market very soon because there was no delay in restoring the rec room downstairs. Couldn’t have asked for a better group of guys to help me out and ease my anxiety. Thank you all, you have no idea what you did for me, I am so very grateful.
Excellent response time and workmanship. All around great experience.
Communication, Courteous and helpful.
Simon and his team are amazing.. I had a police incident at my rental unit .. Simon came and immediately started taking pictures and walking me through what would be done to my unit ..All of my questions over the next few months were answered .. the whole process has been wonderful process for me .. my rental was put back together and is now sold !Thank u Service Master
Excellent service de la part de Derik Hebert !! Service rapide, employé professionnel et les travaux de qualités !
Service master did a fantastic job on my place. They came quickly to remove all my wet material in the basement. Great customer service and were very accommodating. Thank you.
quality work in a timely manner-----still need tv hooked up in basement
From our first contact with Jeremy Project Manager, on to Colin Construct Manager to various suppliers we had friendly, supportive service.
We would particularly commend the work of Mike, a master of drywall installation, carpentry and painting for his skill and attention to detail to complete a great restoration of our family room.
Our thanks to Bert Vis Flooring and Dulux Paints for their ihelp in choosing products and in the case of fooring, a great job in completing a difficult task
The work was done efficiently and properly.
Kirk and his co worker were very thorough with the job, and it was important to him, that I was satisfied with the work at its completion. He was also very helpful in giving me tips and information on the upkeep of the floors in our restaurant.
Very polite very knowledgeable very friendly
they got the work done
Quick and so easy.
They were quick to come out and get things started to end. Very friendly staff, willing to offer help, and always answered my questions. They always phoned you back the same day you called. Reliable and honest. I always felt they had my best interest. I have already told many people about my experiences with Service Master. I would not hesitate to call them again. Thank you
osnce you got going, it seems that everything got on track
Professional, work was done well and friendly service.