based on 3745 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
I enjoy the atmosphere and the employees are so friendly!
The food in Hickory NC is always good. Wait staff( especially the bar tenders) are super nice.
Everything was good.
Great atmosphere and great food 👍😁
The quality of the meal was off. I ordered 2 bone in wing special. The chips were under cooked and some of the wings were not the best. They had broken bones and were over cooked.
To whom it may concern. On my order #Phone number removedPhone number removed I was missing a cup of chicken. I ordered two orders of Nachos in which I should have received 2 cups of chicken per order as I have ordered the Nachos several times before. An email was sent on Sunday through your contact us on the App.
Thanks
Name removed
It took a little too long to get our food.
Always great tasting.
Great service and food
Yes.. great job
Normally i have great service here but the last few times my orders have been wrong whether it be prepared wrong, main items missing, etc.
The service was great and friendly.
My order was incorrect.
Wings were a little overcooked but still good
Food was ready on time , food was good however I wish the wings had more sauce on them
Great service and food
It wasn't so much disappointing, it's more that my experiences are always inconsistent, therefore its hard to recommend this location. I've had multiple issues in the past with this location and even stopped ordering for a while. Now that I've been trying again, sometimes the wings are great, other times, they are overcooked, hard and dry. This last time, i checked them before leaving and while they were seasoned, they were dry as a bone. The server asked if I ordered they with a dry rub, which I had not, and took my order to the back. When she brought it back, she just brought me a cup of the Cajun ranch sauce that was supposed to be on them, but the wings themselves were still dry. Other times when I get them, I can see the sauce on them, so I'm not sure why they are different from one time to the next.
The staff is always great though, as they are always willing to help when there is an issue, but I've just never encountered a restaurant that produces such an inconsistent product.
Very personable staff, good wings, fast service
Quick service, accurate order
We have always loved this place and the Managers. The food was excellent and the atmosphere was electric!!!!
Service friendly and food delicious.
We had a wonderful server Faith. It was a busy night and even with all that was going on she checked in on us often and was sweet and professional.
Everything
Food and service
Our server was top notch.
Great taste and flavor. Heat index just right. Not dry and size is appropriate.
The quickness and temperature of the food
Server was great. Got our food really quick and it was exactly what we asked for. Only issue i have is the tables are always sticky. I think they are cleaned but maybe the cleaner leaves a film? Not sure but thats the only complaint
Food
Horrible service. The table beside us sat after us, got drinks and appetizer before we could order. Very disappointed. The sauces we ordered were also wrong, and never got the celery we asked for but was charged for extra celery. We had to ask table beside us server for napkins. The only time our server came to us with any attention is when she gave us check. Manager apologized to the table beside us for their wait and got their drink refills. I've been to alot of ECW, this one was the worst. Positive, wings were delicious and cooked crispy, and had excess sauce, as all wings should have.