based on 4516 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
Wide choice of wing flavors. My favorite Black and Blue. Have been told by fellow patrons salads are excellent. Great food and great service.
great wings! great service
I ordered the grilled chicken salad with avocado's and the chicken is not done enough. It comes out too moist and wet. They cooked it more for me and the waitress Jasmine said, the manager stated that other people don't like the way the chicken is cooked either. Please cook the chicken well done and possibly a little more crispy. Thank you!
FOOD WAS JUST SO-SO. Waitress was terrible. Asked for refills, never got them. she never came back after our food came. had to wave her down to get the check. Was on my lunch hour !
Great
We were seated at the bar (our choice). We got our drinks quickly and I ordered a buffalo chicken dip as an app. The restaurant was moderately busy at best. It took approximately 30 minutes to get the app. That has never happened before. The waitress explained that the "microwave was broken" to explain why it was taking so long to get the app. When the app finally did come out, it was good. I had also ordered boneless wings. When the order came out, the wings were room temperature at best (I assume they may have been sitting out for a while after they were plated). The waitress took them and returned with another batch, stating that she had watched the kitchen do them herself. The wings were marginally warmer, but still not hot. I decided at that point it was best to just eat the wings and move on.
On the bright side, there were no problems with my wife's chicken tacos.
Again, this is the first time I've ever experienced anything negative at ECW. I'm going to assume it was an anomaly.
Quick order prep and clean restaurant
The wings are AWESOME
great experience
Good Food.
The food was amazing. The best thing was the shrimp appetizer. It was delicious.
The atmosphere is great, the prices are comparable and the fries are the very best!
The waitress was very friendly and courteous. The food was served the way you ordered it. Was asked several times if we needed anything.
Good food and service almost every time we visit which is weekly. My husband loves chicken and changes his flavor so it’s like a new meal each time.
The best wings. Always good service
Fast friendly service during my visit
Well it seems to me that the food is better sometime then other it can be great one time and below average the next and the same with the wait staff when I’m seated at a table the service is pretty good but every time I’ve sat at the bar I’m pretty much invisible the girl left me sitting for 10 minutes then my son showed up and she’s right there to get him what ever he needs I’ve had that same experience 3 times now when sitting at the bar I guess They think a guy will tip them better . I like a lot of your stuff but there needs to be more consistency in quality of food and service.
Very nice place to go
The food is very good and the employees are always very friendly
If you aren't going to offer Coke products then you should offer a diet option other than diet Pepsi. People who drink diet Coke do NOT like diet Pepsi. Diet Mt Dew, diet root beer, or diet 7up would work. There is nothing for us on the menu other than water. It does play into my choice of restaurant. I eat where diet Coke (or preferably Coke Zero) is sold.
Massive variety, staff is really attentive.
The food is good and service is usually good as well.
The food is always good. Happy to have the Indian Trail location back open.
Both the service and the food was excellent.
The amazing variety of flavors!
Food is great!
Service is great waitress was wonderful food was delicious
Great experience. Welcomed at first and well attended to. Thanks
Great service this time!
Food choices