based on 923 ratings.
What our customers think of us!
The following comments were submitted by our customers when asked to provide feedback on our service. In the interest of transparency, we present these comments as provided except that personally identifiable information has been hidden unless the reviewer has requested their full name be included with the review. No unfavorable comments have been removed.
The food is great, and the staff is very friendly
Jeff and he staff always do a Great Job!
Jazzy is an amazing Bartender and Server !
Very lucky to have those in your organization.
I got a quesadilla and it was laying in grease. Should not have still been served to a paying customer!
The customer service was excellent and it was a great value for the amount of food we got. Everything was made fresh and correct!
Great Food !! Friendly and efficient staff !! Thank - East Coast Wing's Everyone did enjoyed the FOOD!!!
Waitress was good
The wings I ordered were overcooked and dry! Almost uneatable! Only one small cup of dipping sauce for 10 wings...
When I came in for pickup, I was sent to the bar for my wings and then back up front for my drink! This was my first and only experience! Customer service is a must in my book! Very disappointed and will use word of mouth to warn others!
Seems the buffalo chicken wrap was not the same. We ordered to go and the wrap wasn’t cut in half and I didn’t receive fries instead I had tots. Other than that the food was good.
Qty of wings vs ordered was minimal.
Not the usual case. Cooks last nite need to step up.
Help is first rate
Great customer service and great food, I got take out and it was ready to go in no time.
Our waitress was 1 of the best we’ve ever had
My significant other and I came in on last Friday night. After we were seated, NO SERVER came to take our drink and appetizer order. A family of four came in ten minutes after us, and they received their kids' drinks, adult drinks, and menus!!!! We asked the busboy/barback if there was a server available since, by this time, we'd been sitting there for about 15 minutes.
When someone finally came to our table, it was the hostess! She's already done her part -- why are we being ignored? The hostess politely brought us water and took our drink order. By this time, we're less than pleased. Ten minutes had elapsed, and the drinks weren't brought to us. So we left.
I frequent ECW weekly - even have a member account. I was very disappointed with the server staff.
Always friendly service and great food
wings was good and favor was great. could've been cook a little longer but great wings the best I had in awhile
the tender were really big and my fries were soggy
Great
It was ready as soon as I arrived to pick it up. Very courteous young lady at the cash register.
The food was prepared very well
The food, definitely the food
Great food great deals great delivery service win win.
The food!
Darius was an excellent server.food was great
Wings were delicious. Service was great
Well, the problem was another party that was making an uncomfortable scene (particularly one person). I realize that maybe that isn't East Coast Wings fault, however no staff member told that one person to stop the foul language and inappropriate behavior or be told to leave. I felt very insecure and did not enjoy my meal until after the party left 'on their own'. I feel like it's the East Coast Wings staff job to provide a safe and secure dining experience for ALL customers. On the day I was there, this did not happen.
I will say that my server was excellent and my food was delicious (particularly after the party causing a scene left)
The bartenders and wait staff.
The quesadilla and southwest egg rolls were so greasy that they were inedible. extremely disappointed after spending so much.
Speed and flavor
Friendly staff and good burger and sandwich
food is always fresh and delicious